Channel Service Attributes For Call Centre, Msca And Online

Call centre staff were helpful

• Total = 88 percent
• EI = 91 percent*
• CPP = 83 percent*
• CPP-D = 72 percent
• OAS = n/a
• GIS = 88 percent
• SIN = n/a

Your questions were answered completely

• Total = 85 percent
• EI = 86 percent*
• CPP = 81 percent
• CPP-D = 67 percent
• OAS = n/a
• GIS = 82 percent
• SIN = n/a

This was reasonable amount of time to wait to speak to a call centre agent

• Total = 49 percent
• EI = 48 percent*
• CPP = 50 percent*
• CPP-D = 47 percent
• OAS = n/a
• GIS = 63 percent

The My Service Canada Account was easy to use

• Total = 81 percent
• EI = 82 percent
• CPP = 76 percent
• CPP-D = n/a
• OAS = 74 percent*
• GIS = n/a

You got what you needed using your My Service Canada Account

• Total = 86 percent
• EI = 87 percent
• CPP = 79 percent
• CPP-D = n/a
• OAS = 78 percent*
• GIS = n/a

Your overall experience with the service you received when you visited the government’s [INSERT ABBREV] website

• Total = 79 percent
• EI = 79 percent
• CPP = 80 percent
• CPP-D = 52 percent
• OAS = 83 percent*
• GIS = 69 percent
• SIN = 83 percent

You could see how the information on the website applied to your specific situation

• Total = 78 percent
• EI = 78 percent
• CPP = 78 percent
• CPP-D = 43 percent
• OAS = 77 percent*
• GIS = 69 percent
• SIN = 83 percent

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