Follow-up Stage: Channel Use By Program

Calling a specialty call centre

• Total = 65 percent
• EI = 69 percent
• CPP = 56 percent
• CPP-D = 68 percent
• OAS = 71 percent
• GIS = 67 percent
• SIN = 53 percent

Online to your My Service Canada Account

• Total = 47 percent
• EI = 52 percent
• CPP = 30 percent
• CPP-D = 22 percent
• OAS = 12 percent
• GIS = 20 percent
• SIN = 42 percent

Visiting a government office

• Total = 41 percent
• EI = 35 percent
• CPP = 46 percent
• CPP-D = 26 percent
• OAS = 46 percent
• GIS = 44 percent
• SIN = 70 percent

By mail

• Total = 12 percent
• EI = 7 percent
• CPP = 20 percent
• CPP-D = 32 percent
• OAS = 3 percent
• GIS = 21 percent
• SIN = 26 percent

Return to graphs: Follow-up Stage: Channel Use By Program