Follow-up Stage: Order Of Channel Usage

Calling a Specialized Call Centre

• First = 38 percent
• Second = 21 percent
• Other = 5 percent

Going online to your My Service Canada Account

• First = 32 percent
• Second = 11 percent
• Other = 4 percent

Visiting a Government Office

• First = 24 percent
• Second = 11 percent
• Other = 6 percent

By Mail

• First = 3 percent
• Second = 5 percent
• Other = 4 percent

Return to graphs: Follow-up Stage: Order Of Channel Usage