Satisfaction With The Overall Service Experience

Levels of satisfaction on a scale from 5 (Very satisfied) to 1 (Very dissatisfied)

• Higher satisfaction levels of 5 and 4 total 86 percent, reaching 63 percent and 24 percent respectively.
• Level 3 is at 9 percent, Level 2 at 3 percent and Level at 1 at 2 percent

The proportion of clients by Program:

• EI = 48 percent
• SIN = 29 percent
• CPP = 10 percent
• OAS = 9 percent
• CPP-D = 2 percent
• GIS = 2 percent

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