Overall Ease and Effectiveness

Graphic rating overall level of ease and effectiveness: from a rating of 5 where they strongly agree, to a rating of 1 where they strongly disagree

• Overall, it was easy to apply for…: Level 5 = 59 percent, 4 = 25 percent, 3 = 10 percent, 2 = 3 percent, 1 = 3 percent, Percent rating 4 or 5 = 84 percent
• You were able to move smoothly through all of the steps: Level 5 = 59 percent, 4 = 22 percent, 3 = 12 percent, 2 = 3 percent, 1 = 3 percent, and 1 percent of respondents said they did not know, Percent rating 4 or 5 = 82 percent

Return to graphs: Overall Ease and Effectiveness