TABLE OF CONTENTS

BANNER 1

Table QA Page 1..........I will list a number of reasons employees might have for consulting their EAP. I'll then ask you to indicate which one of the following best 
                         describes your primary reason for contacting your EAP: To assist with...
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Table QB1 Page 2.........1. In general, how satisfied were you with the counsellor who initially responded to your telephone call (to 1-800-268-7708)?
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Table QB2 Page 3.........2. How satisfied were you with how promptly the counsellor to whom you were referred scheduled your first appointment?
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Table QB3 Page 4.........3. How satisfied were you with the counsellor's ability to understand your concerns?
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Table QB4 Page 5.........4. Did you need to be referred externally?
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Table QB4A Page 6........4a. How satisfied were you with your EAP counsellor's ability to refer you to additional services outside of the EAP?
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Table QB5 Page 7.........5. Overall, how satisfied are you with the quality of services you've received?
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Table QB6 Page 8.........6. How satisfied are you with how our EAP has met your needs?
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Table QB7 Page 9.........7. How satisfied are you with the help you received in dealing with your concerns?
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Table QB8A Page 10.......8a. Did your EAP counsellor: provide you with general information regarding the EAP services?
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Table QB8B Page 11.......8b. Did your EAP counsellor: provide you with information regarding the confidentiality of our EAP services?
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Table QB8C Page 12.......8c. Did your EAP counsellor: inform you about what to do with any problems or concerns you have regarding the EAP services you received?
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Table QB8D Page 13.......8d. Did your EAP counsellor: provide you with a voluntary confidential survey to assess the EAP services with pre-paid postage envelope?
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Table QB8E Page 14.......8e. Did your EAP counsellor: provide you with a telephone follow-up within 2 weeks of your last counselling session?
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Table QB9 Page 15........9. If you were to seek help again, would you contact our EAP?
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Table QB10 Page 16.......10. If you thought someone else was in need of EAP services, would you recommend our EAP?
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Table QC1 Page 17........1. I will list a series of reasons, please indicate the main reason for ending your EAP counselling.
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Table QD1 Page 18........Did the EAP services you received make a difference in that aspect of your life?
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Table QD2 Page 19........Sometimes counselling has an impact on other areas of our lives than the issue we were initially addressing. Did you notice an impact on other areas 
                         of your life?
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Table QD3 Page 20........In which other area of your life did you notice the most impact?
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Table QE1A Page 21.......1.a In the 30 days prior to contacting EAP, how often did emotional problems (such as feeling depressed or anxious) limit your concentration, 
                         performance and the kind or amount of work you could do?
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TABLE OF CONTENTS

Table QE1B Page 22.......1.b And 30 days after the last session?
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Table QE2A Page 23.......2.a In the 30 days prior to contacting EAP, how much difficulty did you have doing your work or other regular daily activities as a result of your 
                         physical health?
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Table QE2B Page 24.......2.b And 30 days after the last session?
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Table QE3A Page 25.......3.a In the 30 days prior to contacting EAP, to what extent had your problems (whether physical or emotional) interfered with your normal social 
                         activities with family, friends, or co-workers?
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Table QE3B Page 26.......3.b And 30 days after the last session?
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Table QE4A Page 27.......4.a In the 30 days prior to contacting EAP, how would you say your overall health was on a scale of 1-5, where 1 is excellent and 5 is poor?
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Table QE4B Page 28.......4.b And 30 days after the last session?
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Table QE5A Page 29.......5.a In the 30 days prior to contacting EAP, how many days did you miss an entire day of work because of your physical, personal or mental health 
                         problems (average number of days)?
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Table QE5B Page 30.......5.b. And 30 days after the last session?
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Table QE6A1 Page 31......6.1. Please indicate the degree to which you agree with each of the statements for the 30 days PRIOR to accessing the EAP:  I felt stimulated by my 
                         work.
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Table QE6B1 Page 32......6.1. Please indicate the degree to which you agree with each of the statements for the 30 days AFTER the last session:  I felt stimulated by my work.
                         Banner 1

Table QE6A2 Page 33......6.2. Please indicate the degree to which you agree with each of the statements for the 30 days PRIOR to accessing the EAP:  I often thought about 
                         work on my way to the work site.
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Table QE6B2 Page 34......6.2. Please indicate the degree to which you agree with each of the statements for the 30 days AFTER the last session:  I often thought about work on 
                         my way to the work site.
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Table QE6A3 Page 35......6.3. Please indicate the degree to which you agree with each of the statements for the 30 days PRIOR to accessing the EAP:  I felt passionate about 
                         my job.
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Table QE6B3 Page 36......6.3. Please indicate the degree to which you agree with each of the statements for the 30 days AFTER the last session:  I felt passionate about my 
                         job.
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Table QE6A4 Page 37......6.4. Please indicate the degree to which you agree with each of the statements for the 30 days PRIOR to accessing the EAP:  I was often eager to get 
                         to the work site to start the day.
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Table QE6B4 Page 38......6.4. Please indicate the degree to which you agree with each of the statements for the 30 days AFTER the last session:  I was often eager to get to 
                         the work site to start the day.
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Table QE6A5 Page 39......6.5. Please indicate the degree to which you agree with each of the statements for the 30 days PRIOR to accessing the EAP:  I often found myself 
                         thinking about my work at home.
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Table QE6B5 Page 40......6.5. Please indicate the degree to which you agree with each of the statements for the 30 days AFTER the last session:  I often found myself thinking 
                         about my work at home.
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TABLE OF CONTENTS

Table QE71 Page 41.......7.1. Since the end of my EAP sessions:  I tend to bounce back quickly after a hard time.
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Table QE72 Page 42.......7.2. Since the end of my EAP sessions:  I have a hard time making it through stressful events.
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Table QE73 Page 43.......7.3. Since the end of my EAP sessions:  It does not take me long to recover from a stressful event.
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Table QG1 Page 44........1. Since the end of your EAP sessions, has there been any change with:  your ability to deal with stressful circumstances?
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Table QG2 Page 45........2. Since the end of your EAP sessions, has there been any change with:  your capacity to put things into perspective?
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Table QG4 Page 46........4. Since the end of your EAP sessions, has there been any change with:  your ability to act positively when addressing difficulties?
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Table QF1 Page 47........1. What do you believe are the strengths of our EAP?
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Table QF2 Page 49........2. What do you believe are the weaknesses of our EAP?
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Table QF3 Page 50........3. How might our EAP services be improved?
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Table QF4 Page 52........4. Did you receive the kind of EAP services you expected?
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Table QF4A Page 53.......What were you expecting?
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Table QF5 Page 54........5. Is there anything else you would like to say about your experience with EAP counselling services?
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                                                                                                                                                                                        Table QA Page 1

I will list a number of reasons employees might have for consulting their EAP. I'll then ask you to indicate which one of the following best 
describes your primary reason for contacting your EAP: To assist with...
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 family-related problems                 368               207               124                25                10                 2
                                                                         49%               47%               53%               41%               62%               40%

                                 dealing with                            191               112                59                15                 3                 2
                                 psychological issues                    25%               26%               25%               25%               19%               40%

                                 dealing with physical                    19                12                 2                 3                 1                 1
                                 health issues                            3%                3%                1%                5%                6%               20%

                                 dealing with substance                    3                 -                 2                 1                 -                 -
                                 abuse issues                             *%                                  1%                2%                                    

                                 work-related problems                    91                60                20                10                 1                 -
                                                                         12%               14%                9%               16%                6%                  
                                                                                             C                                                                        

                                 dealing with career                      11                 6                 5                 -                 -                 -
                                 decisions                                1%                1%                2%                                                      

                                 dealing with workplace                    1                 1                 -                 -                 -                 -
                                 discrimination                           *%                *%                                                                        

                                 dealing with workplace                   34                20                 9                 5                 -                 -
                                 conflict                                 5%                5%                4%                8%                                    

                                 dealing with workplace                   20                 9                 8                 2                 1                 -
                                 harassment                               3%                2%                3%                3%                6%                  

                                 financial problems                        2                 1                 1                 -                 -                 -
                                                                          *%                *%                *%                                                      

                                 legal problems                            4                 4                 -                 -                 -                 -
                                                                          1%                1%                                                                        

                                 Other                                     6                 4                 2                 -                 -                 -
                                                                          1%                1%                1%                                                      

                                 CHI-SQUARE                                  <-----------------------------------------36.832---------------------------------------->
                                 SIGNIFICANCE                                                                           23%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                       Table QB1 Page 2

1. In general, how satisfied were you with the counsellor who initially responded to your telephone call (to 1-800-268-7708)?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Very satisfied                          466               352                88                17                 7                 2
                                                                         62%               81%               38%               28%               44%               40%
                                                                                           CDE                                                                        

                                 Satisfied                               240                77               129                29                 3                 2
                                                                         32%               18%               56%               48%               19%               40%
                                                                                                              BE                BE                                    

                                 Dissatisfied                             31                 3                13                13                 1                 1
                                                                          4%                1%                6%               21%                6%               20%
                                                                                                               B                BC                                    

                                 Very dissatisfied                         8                 2                 -                 1                 5                 -
                                                                          1%                *%                                  2%               31%                  
                                                                                                                                                  BD                  

                                 Don't know/Refused                        5                 2                 2                 1                 -                 -
                                                                          1%                *%                1%                2%                                    

                                 TOP 2                                   706               429               217                46                10                 4
                                                                         94%               98%               94%               75%               62%               80%
                                                                                           CDE                DE                                                      

                                 BOTTOM 2                                 39                 5                13                14                 6                 1
                                                                          5%                1%                6%               23%               38%               20%
                                                                                                               B                BC                BC                  

                                 CHI-SQUARE                                  <----------------------------------------425.551---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                       Table QB2 Page 3

2. How satisfied were you with how promptly the counsellor to whom you were referred scheduled your first appointment?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Very satisfied                          510               368               112                24                 4                 2
                                                                         68%               84%               48%               39%               25%               40%
                                                                                          CDEF                 E                                                      

                                 Satisfied                               205                59               109                30                 5                 2
                                                                         27%               14%               47%               49%               31%               40%
                                                                                                               B                 B                                    

                                 Dissatisfied                             25                 7                10                 7                 1                 -
                                                                          3%                2%                4%               11%                6%                  
                                                                                                                                 B                                    

                                 Very dissatisfied                        10                 2                 1                 -                 6                 1
                                                                          1%                *%                *%                                 38%               20%
                                                                                                                                                  BC                  

                                 TOP 2                                   715               427               221                54                 9                 4
                                                                         95%               98%               95%               89%               56%               80%
                                                                                            DE                 E                 E                                    

                                 BOTTOM 2                                 35                 9                11                 7                 7                 1
                                                                          5%                2%                5%               11%               44%               20%
                                                                                                                                 B               BCD                  

                                 CHI-SQUARE                                  <-----------------------------------------379.62---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                       Table QB3 Page 4

3. How satisfied were you with the counsellor's ability to understand your concerns?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Very satisfied                          436               436                 -                 -                 -                 -
                                                                         58%              100%                                                                        

                                 Satisfied                               232                 -               232                 -                 -                 -
                                                                         31%                                100%                                                      

                                 Dissatisfied                             61                 -                 -                61                 -                 -
                                                                          8%                                                  100%                                    

                                 Very dissatisfied                        16                 -                 -                 -                16                 -
                                                                          2%                                                                    100%                  

                                 Don't know/Refused                        5                 -                 -                 -                 -                 5
                                                                          1%                                                                                      100%

                                 TOP 2                                   668               436               232                 -                 -                 -
                                                                         89%              100%              100%                                                      

                                 BOTTOM 2                                 77                 -                 -                61                16                 -
                                                                         10%                                                  100%              100%                  

                                 CHI-SQUARE                                  <------------------------------------------4485----------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                       Table QB4 Page 5

4. Did you need to be referred externally?
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                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Yes                                     146                82                45                14                 5                 -
                                                                         19%               19%               19%               23%               31%                  

                                 No                                      581               340               180                46                10                 5
                                                                         77%               78%               78%               75%               62%              100%
                                                                                                                                                                  BCDE

                                 Don't know/Refused                       23                14                 7                 1                 1                 -
                                                                          3%                3%                3%                2%                6%                  

                                 CHI-SQUARE                                  <-----------------------------------------4.551----------------------------------------->
                                 SIGNIFICANCE                                                                           20%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                      Table QB4A Page 6

4a. How satisfied were you with your EAP counsellor's ability to refer you to additional services outside of the EAP?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   146                82                45                14                 5                 -

                                 Very satisfied                           73                58                11                 1                 3                 -
                                                                         50%               71%               24%                7%               60%                  
                                                                                            CD                                                     D                  

                                 Satisfied                                49                16                28                 5                 -                 -
                                                                         34%               20%               62%               36%                                    
                                                                                                               B                                                      

                                 Dissatisfied                              9                 1                 3                 5                 -                 -
                                                                          6%                1%                7%               36%                                    
                                                                                                                                BC                                    

                                 Very dissatisfied                         3                 -                 -                 1                 2                 -
                                                                          2%                                                    7%               40%                  

                                 NA                                       10                 6                 3                 1                 -                 -
                                                                          7%                7%                7%                7%                                    

                                 Don't know/Refused                        2                 1                 -                 1                 -                 -
                                                                          1%                1%                                  7%                                    

                                 TOP 2                                   122                74                39                 6                 3                 -
                                                                         84%               90%               87%               43%               60%                  
                                                                                             D                 D                                                      

                                 BOTTOM 2                                 12                 1                 3                 6                 2                 -
                                                                          8%                1%                7%               43%               40%                  
                                                                                                                                BC                                    

                                 CHI-SQUARE                                  <----------------------------------------137.971---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                       Table QB5 Page 7

5. Overall, how satisfied are you with the quality of services you've received?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Very satisfied                          414               355                52                 3                 3                 1
                                                                         55%               81%               22%                5%               19%               20%
                                                                                          CDEF                 D                                                      

                                 Satisfied                               244                71               148                21                 2                 2
                                                                         33%               16%               64%               34%               12%               40%
                                                                                                             BDE                BE                                    

                                 Dissatisfied                             73                 8                28                30                 5                 2
                                                                         10%                2%               12%               49%               31%               40%
                                                                                                               B                BC                 B                  

                                 Very dissatisfied                        17                 1                 3                 7                 6                 -
                                                                          2%                *%                1%               11%               38%                  
                                                                                                                                BC               BCD                  

                                 Don't know/Refused                        2                 1                 1                 -                 -                 -
                                                                          *%                *%                *%                                                      

                                 TOP 2                                   658               426               200                24                 5                 3
                                                                         88%               98%               86%               39%               31%               60%
                                                                                           CDE                DE                                                      

                                 BOTTOM 2                                 90                 9                31                37                11                 2
                                                                         12%                2%               13%               61%               69%               40%
                                                                                                               B                BC                BC                  

                                 CHI-SQUARE                                  <-----------------------------------------728.46---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                       Table QB6 Page 8

6. How satisfied are you with how our EAP has met your needs?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Very satisfied                          408               336                64                 3                 3                 2
                                                                         54%               77%               28%                5%               19%               40%
                                                                                           CDE                 D                                                      

                                 Satisfied                               253                84               140                22                 5                 2
                                                                         34%               19%               60%               36%               31%               40%
                                                                                                             BDE                 B                                    

                                 Dissatisfied                             77                16                27                29                 4                 1
                                                                         10%                4%               12%               48%               25%               20%
                                                                                                               B                BC                 B                  

                                 Very dissatisfied                        11                 -                 -                 7                 4                 -
                                                                          1%                                                   11%               25%                  

                                 Don't know/Refused                        1                 -                 1                 -                 -                 -
                                                                          *%                                  *%                                                      

                                 TOP 2                                   661               420               204                25                 8                 4
                                                                         88%               96%               88%               41%               50%               80%
                                                                                           CDE                DE                                                     D

                                 BOTTOM 2                                 88                16                27                36                 8                 1
                                                                         12%                4%               12%               59%               50%               20%
                                                                                                               B               BCF                BC                  

                                 CHI-SQUARE                                  <----------------------------------------580.479---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                       Table QB7 Page 9

7. How satisfied are you with the help you received in dealing with your concerns?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Very satisfied                          359               328                28                 1                 2                 -
                                                                         48%               75%               12%                2%               12%                  
                                                                                           CDE                 D                                                      

                                 Satisfied                               258                91               154                 9                 1                 3
                                                                         34%               21%               66%               15%                6%               60%
                                                                                             E               BDE                                                    DE

                                 Dissatisfied                            106                13                46                43                 3                 1
                                                                         14%                3%               20%               70%               19%               20%
                                                                                                               B              BCEF                                    

                                 Very dissatisfied                        18                 -                 2                 7                 9                 -
                                                                          2%                                  1%               11%               56%                  
                                                                                                                                 C                CD                  

                                 Don't know/Refused                        9                 4                 2                 1                 1                 1
                                                                          1%                1%                1%                2%                6%               20%

                                 TOP 2                                   617               419               182                10                 3                 3
                                                                         82%               96%               78%               16%               19%               60%
                                                                                           CDE                DE                                                      

                                 BOTTOM 2                                124                13                48                50                12                 1
                                                                         17%                3%               21%               82%               75%               20%
                                                                                                               B               BCF               BCF                  

                                 CHI-SQUARE                                  <----------------------------------------996.139---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QB8A Page 10

8a. Did your EAP counsellor: provide you with general information regarding the EAP services?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Yes                                     607               371               177                43                12                 4
                                                                         81%               85%               76%               70%               75%               80%
                                                                                            CD                                                                        

                                 No                                      107                44                43                15                 4                 1
                                                                         14%               10%               19%               25%               25%               20%
                                                                                                               B                 B                                    

                                 Uncertain                                36                21                12                 3                 -                 -
                                                                          5%                5%                5%                5%                                    

                                 CHI-SQUARE                                  <-----------------------------------------17.77----------------------------------------->
                                 SIGNIFICANCE                                                                           98%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QB8B Page 11

8b. Did your EAP counsellor: provide you with information regarding the confidentiality of our EAP services?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Yes                                     713               414               224                56                14                 5
                                                                         95%               95%               97%               92%               88%              100%
                                                                                                                                                                   BCD

                                 No                                       19                10                 5                 3                 1                 -
                                                                          3%                2%                2%                5%                6%                  

                                 Uncertain                                18                12                 3                 2                 1                 -
                                                                          2%                3%                1%                3%                6%                  

                                 CHI-SQUARE                                  <-----------------------------------------5.544----------------------------------------->
                                 SIGNIFICANCE                                                                           30%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QB8C Page 12

8c. Did your EAP counsellor: inform you about what to do with any problems or concerns you have regarding the EAP services you received?
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                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Yes                                     473               300               137                23                10                 3
                                                                         63%               69%               59%               38%               62%               60%
                                                                                            CD                 D                                                      

                                 No                                      185                80                68                31                 5                 1
                                                                         25%               18%               29%               51%               31%               20%
                                                                                                               B                BC                                    

                                 Uncertain                                92                56                27                 7                 1                 1
                                                                         12%               13%               12%               11%                6%               20%

                                 CHI-SQUARE                                  <-----------------------------------------36.365---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QB8D Page 13

8d. Did your EAP counsellor: provide you with a voluntary confidential survey to assess the EAP services with pre-paid postage envelope?
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                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Yes                                     302               184                96                16                 5                 1
                                                                         40%               42%               41%               26%               31%               20%
                                                                                             D                 D                                                      

                                 No                                      392               223               116                42                 8                 3
                                                                         52%               51%               50%               69%               50%               60%
                                                                                                                                BC                                    

                                 Uncertain                                56                29                20                 3                 3                 1
                                                                          7%                7%                9%                5%               19%               20%

                                 CHI-SQUARE                                  <-----------------------------------------13.024---------------------------------------->
                                 SIGNIFICANCE                                                                           89%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QB8E Page 14

8e. Did your EAP counsellor: provide you with a telephone follow-up within 2 weeks of your last counselling session?
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                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   717               415               223                61                15                 3

                                 Yes                                     274               181                72                17                 3                 1
                                                                         38%               44%               32%               28%               20%               33%
                                                                                           CDE                                                                        

                                 No                                      428               222               149                43                12                 2
                                                                         60%               53%               67%               70%               80%               67%
                                                                                                               B                 B                 B                  

                                 Uncertain                                15                12                 2                 1                 -                 -
                                                                          2%                3%                1%                2%                                    

                                 CHI-SQUARE                                  <-----------------------------------------18.293---------------------------------------->
                                 SIGNIFICANCE                                                                           98%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                      Table QB9 Page 15

9. If you were to seek help again, would you contact our EAP?
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                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Yes                                     682               419               210                38                11                 4
                                                                         91%               96%               91%               62%               69%               80%
                                                                                           CDE                 D                                                      

                                 Uncertain                                13                 2                 4                 6                 1                 -
                                                                          2%                *%                2%               10%                6%                  
                                                                                                                                BC                                    

                                 I would go elsewhere to                   7                 2                 2                 3                 -                 -
                                 seek help                                1%                *%                1%                5%                                    

                                 Counsellor was not                       15                 2                 4                 8                 1                 -
                                 helpful                                  2%                *%                2%               13%                6%                  
                                                                                                                                BC                                    

                                 Dissatisfied with                        20                 1                 8                 8                 3                 -
                                 counsellor                               3%                *%                3%               13%               19%                  
                                                                                                               B                BC                                    

                                 Limited number of                         8                 1                 3                 3                 1                 -
                                 sessions                                 1%                *%                1%                5%                6%                  

                                 No follow-up                              4                 1                 1                 2                 -                 -
                                                                          1%                *%                *%                3%                                    

                                 I am no longer eligible/                  8                 5                 3                 -                 -                 -
                                 employed                                 1%                1%                1%                                                      

                                 Other                                     8                 3                 2                 2                 -                 1
                                                                          1%                1%                1%                3%                                 20%

                                 CHI-SQUARE                                  <----------------------------------------175.651---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QB10 Page 16

10. If you thought someone else was in need of EAP services, would you recommend our EAP?
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                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Yes                                     724               433               223                51                12                 5
                                                                         97%               99%               96%               84%               75%              100%
                                                                                           CDE                 D                                                   CDE

                                 Counsellor was not                        5                 -                 1                 2                 2                 -
                                 helpful                                  1%                                  *%                3%               12%                  

                                 It depends on the                         6                 3                 1                 2                 -                 -
                                 person's situation                       1%                1%                *%                3%                                    

                                 Limited number of                         1                 -                 1                 -                 -                 -
                                 sessions                                 *%                                  *%                                                      

                                 Dissatisfied with the                    14                 -                 4                 7                 3                 -
                                 service (general)                        2%                                  2%               11%               19%                  
                                                                                                                                 C                                    

                                 Other                                     3                 -                 2                 1                 -                 -
                                                                          *%                                  1%                2%                                    

                                 CHI-SQUARE                                  <----------------------------------------116.451---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                      Table QC1 Page 17

1. I will list a series of reasons, please indicate the main reason for ending your EAP counselling.
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                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 You accomplished what                   280               204                71                 2                 1                 2
                                 you wanted to in                        37%               47%               31%                3%                6%               40%
                                 counselling                                               CDE                DE                                                      

                                 You reached the limit of                214               148                60                 5                 1                 -
                                 sessions available to                   29%               34%               26%                8%                6%                  
                                 you                                                       CDE                DE                                                      

                                 You could no longer fit                  31                20                 9                 1                 -                 1
                                 counselling into your                    4%                5%                4%                2%                                 20%
                                 work schedule            

                                 Your counsellor referred                 40                19                16                 4                 1                 -
                                 you to other services                    5%                4%                7%                7%                6%                  

                                 You weren't confident in                 59                 6                20                25                 7                 1
                                 your counsellor's                        8%                1%                9%               41%               44%               20%
                                 ability to help                                                               B                BC                BC                  

                                 You were uncomfortable                    8                 1                 5                 -                 2                 -
                                 talking with your                        1%                *%                2%                                 12%                  
                                 counsellor                                                                    B                                                      

                                 You felt that your                       54                 9                24                18                 3                 -
                                 counselling was going                    7%                2%               10%               30%               19%                  
                                 nowhere                                                                       B                BC                                    

                                 You decided to go                        28                11                12                 5                 -                 -
                                 elsewhere for                            4%                3%                5%                8%                                    
                                 counselling services     

                                 Your issue was resolved                  11                 6                 4                 -                 -                 1
                                 and no longer needed                     1%                1%                2%                                                   20%
                                 counselling              

                                 No follow up /                           10                 3                 6                 -                 1                 -
                                 counsellor never                         1%                1%                3%                                  6%                  
                                 returned my call to      
                                 reschedule               

                                 Other                                    14                 8                 5                 1                 -                 -
                                                                          2%                2%                2%                2%                                    

                                 Don't know / NA /                         1                 1                 -                 -                 -                 -
                                 Refused                                  *%                *%                                                                        

                                 CHI-SQUARE                                  <----------------------------------------316.844---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                      Table QD1 Page 18

Did the EAP services you received make a difference in that aspect of your life?
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                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Yes                                     571               398               155                12                 4                 2
                                                                         76%               91%               67%               20%               25%               40%
                                                                                          CDEF                DE                                                      

                                 No                                      174                35                75                49                12                 3
                                                                         23%                8%               32%               80%               75%               60%
                                                                                                               B                BC                BC                 B

                                 Don't know/Refused                        5                 3                 2                 -                 -                 -
                                                                          1%                1%                1%                                                      

                                 CHI-SQUARE                                  <----------------------------------------207.199---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                      Table QD2 Page 19

Sometimes counselling has an impact on other areas of our lives than the issue we were initially addressing. Did you notice an impact on other areas 
of your life?
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                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Yes                                     376               264                96                11                 4                 1
                                                                         50%               61%               41%               18%               25%               20%
                                                                                          CDEF                 D                                                      

                                 No                                      372               170               136                50                12                 4
                                                                         50%               39%               59%               82%               75%               80%
                                                                                                               B                BC                 B                 B

                                 Don't know/Refused                        2                 2                 -                 -                 -                 -
                                                                          *%                *%                                                                        

                                 CHI-SQUARE                                  <-----------------------------------------59.481---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                      Table QD3 Page 20

In which other area of your life did you notice the most impact?
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                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   376               264                96                11                 4                 1

                                 family-related problems                 133                90                37                 4                 1                 1
                                                                         35%               34%               39%               36%               25%              100%
                                                                                                                                                                  BCDE

                                 dealing with                             69                42                23                 2                 2                 -
                                 psychological issues                    18%               16%               24%               18%               50%                  

                                 dealing with physical                    11                 8                 3                 -                 -                 -
                                 health issues                            3%                3%                3%                                                      

                                 dealing with substance                    3                 3                 -                 -                 -                 -
                                 abuse issues                             1%                1%                                                                        

                                 work-related problems                    81                61                17                 3                 -                 -
                                                                         22%               23%               18%               27%                                    

                                 dealing with career                       8                 6                 2                 -                 -                 -
                                 decisions                                2%                2%                2%                                                      

                                 dealing with workplace                    2                 1                 1                 -                 -                 -
                                 discrimination                           1%                *%                1%                                                      

                                 dealing with workplace                    7                 5                 2                 -                 -                 -
                                 conflict                                 2%                2%                2%                                                      

                                 financial problems                        3                 3                 -                 -                 -                 -
                                                                          1%                1%                                                                        

                                 legal problems                            1                 1                 -                 -                 -                 -
                                                                          *%                *%                                                                        

                                 Social relationships                      5                 4                 1                 -                 -                 -
                                                                          1%                2%                1%                                                      

                                 Personal development                     30                23                 5                 2                 -                 -
                                                                          8%                9%                5%               18%                                    

                                 General well being                       19                14                 5                 -                 -                 -
                                                                          5%                5%                5%                                                      

                                 Other                                     4                 3                 -                 -                 1                 -
                                                                          1%                1%                                                   25%                  

                                 CHI-SQUARE                                  <-----------------------------------------40.42----------------------------------------->
                                 SIGNIFICANCE                                                                           12%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QE1A Page 21

1.a In the 30 days prior to contacting EAP, how often did emotional problems (such as feeling depressed or anxious) limit your concentration, 
performance and the kind or amount of work you could do?
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                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 none of the time                         76                42                23                 6                 3                 2
                                                                         10%               10%               10%               10%               19%               40%

                                 a little of the time                     97                57                30                 9                 1                 -
                                                                         13%               13%               13%               15%                6%                  

                                 some of the time                        213               111                74                22                 4                 2
                                                                         28%               25%               32%               36%               25%               40%

                                 most of the time                        257               159                77                16                 4                 1
                                                                         34%               36%               33%               26%               25%               20%

                                 all of the time                          99                65                24                 7                 3                 -
                                                                         13%               15%               10%               11%               19%                  

                                 Don't know/Refused                        8                 2                 4                 1                 1                 -
                                                                          1%                *%                2%                2%                6%                  

                                 CHI-SQUARE                                  <-----------------------------------------23.783---------------------------------------->
                                 SIGNIFICANCE                                                                           75%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QE1B Page 22

1.b And 30 days after the last session?
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                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 none of the time                        148                95                41                 9                 1                 2
                                                                         20%               22%               18%               15%                6%               40%
                                                                                             E                                                                        

                                 a little of the time                    275               178                83                 9                 5                 -
                                                                         37%               41%               36%               15%               31%                  
                                                                                             D                 D                                                      

                                 some of the time                        211               114                74                17                 5                 1
                                                                         28%               26%               32%               28%               31%               20%

                                 most of the time                         68                27                22                15                 3                 1
                                                                          9%                6%                9%               25%               19%               20%
                                                                                                                                BC                                    

                                 all of the time                          26                13                 6                 6                 1                 -
                                                                          3%                3%                3%               10%                6%                  

                                 Don't know/Refused                       22                 9                 6                 5                 1                 1
                                                                          3%                2%                3%                8%                6%               20%

                                 CHI-SQUARE                                  <-----------------------------------------62.296---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QE2A Page 23

2.a In the 30 days prior to contacting EAP, how much difficulty did you have doing your work or other regular daily activities as a result of your 
physical health?
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                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 not at all                              377               209               123                32                 9                 4
                                                                         50%               48%               53%               52%               56%               80%

                                 a little bit                            124                74                42                 8                 -                 -
                                                                         17%               17%               18%               13%                                    

                                 moderately                              114                67                36                 8                 3                 -
                                                                         15%               15%               16%               13%               19%                  

                                 quite a bit                              90                62                17                 8                 2                 1
                                                                         12%               14%                7%               13%               12%               20%
                                                                                             C                                                                        

                                 Could not do daily work                  40                23                12                 4                 1                 -
                                                                          5%                5%                5%                7%                6%                  

                                 Don't know/Refused                        5                 1                 2                 1                 1                 -
                                                                          1%                *%                1%                2%                6%                  

                                 CHI-SQUARE                                  <-----------------------------------------23.849---------------------------------------->
                                 SIGNIFICANCE                                                                           75%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QE2B Page 24

2.b And 30 days after the last session?
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                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 not at all                              443               265               136                31                 8                 3
                                                                         59%               61%               59%               51%               50%               60%

                                 a little bit                            170                98                60                10                 2                 -
                                                                         23%               22%               26%               16%               12%                  

                                 moderately                               67                39                16                 7                 5                 -
                                                                          9%                9%                7%               11%               31%                  
                                                                                                                                                   C                  

                                 quite a bit                              32                17                 9                 5                 -                 1
                                                                          4%                4%                4%                8%                                 20%

                                 Could not do daily work                  22                 8                 9                 5                 -                 -
                                                                          3%                2%                4%                8%                                    

                                 Don't know/Refused                       16                 9                 2                 3                 1                 1
                                                                          2%                2%                1%                5%                6%               20%

                                 CHI-SQUARE                                  <-----------------------------------------43.637---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QE3A Page 25

3.a In the 30 days prior to contacting EAP, to what extent had your problems (whether physical or emotional) interfered with your normal social 
activities with family, friends, or co-workers?
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                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 not at all                               91                45                33                 8                 3                 2
                                                                         12%               10%               14%               13%               19%               40%

                                 slightly                                183               106                60                15                 2                 -
                                                                         24%               24%               26%               25%               12%                  

                                 moderately                              180               103                54                16                 5                 2
                                                                         24%               24%               23%               26%               31%               40%

                                 quite a bit                             202               124                60                15                 2                 1
                                                                         27%               28%               26%               25%               12%               20%

                                 extremely                                90                58                22                 7                 3                 -
                                                                         12%               13%                9%               11%               19%                  

                                 Don't know/Refused                        4                 -                 3                 -                 1                 -
                                                                          1%                                  1%                                  6%                  

                                 CHI-SQUARE                                  <-----------------------------------------29.256---------------------------------------->
                                 SIGNIFICANCE                                                                           92%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QE3B Page 26

3.b And 30 days after the last session?
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                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 not at all                              211               137                62                 8                 2                 2
                                                                         28%               31%               27%               13%               12%               40%
                                                                                            DE                 D                                                      

                                 slightly                                290               181                89                14                 6                 -
                                                                         39%               42%               38%               23%               38%                  
                                                                                             D                 D                                                      

                                 moderately                              155                84                48                18                 4                 1
                                                                         21%               19%               21%               30%               25%               20%

                                 quite a bit                              60                23                21                13                 2                 1
                                                                          8%                5%                9%               21%               12%               20%
                                                                                                                                BC                                    

                                 extremely                                21                 8                 7                 5                 1                 -
                                                                          3%                2%                3%                8%                6%                  

                                 Don't know/Refused                       13                 3                 5                 3                 1                 1
                                                                          2%                1%                2%                5%                6%               20%

                                 CHI-SQUARE                                  <-----------------------------------------63.895---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QE4A Page 27

4.a In the 30 days prior to contacting EAP, how would you say your overall health was on a scale of 1-5, where 1 is excellent and 5 is poor?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Excellent                                88                51                23                 7                 4                 3
                                                                         12%               12%               10%               11%               25%               60%
                                                                                                                                                                   BCD

                                 Very good                               149                77                52                15                 5                 -
                                                                         20%               18%               22%               25%               31%                  

                                 Good                                    256               141                89                22                 2                 2
                                                                         34%               32%               38%               36%               12%               40%
                                                                                             E                 E                 E                                    

                                 Fair                                    178               117                47                12                 2                 -
                                                                         24%               27%               20%               20%               12%                  

                                 Poor                                     74                48                19                 5                 2                 -
                                                                         10%               11%                8%                8%               12%                  

                                 Don't know/Refused                        5                 2                 2                 -                 1                 -
                                                                          1%                *%                1%                                  6%                  

                                 CHI-SQUARE                                  <-----------------------------------------37.234---------------------------------------->
                                 SIGNIFICANCE                                                                           99%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QE4B Page 28

4.b And 30 days after the last session?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Excellent                               148                99                38                 6                 3                 2
                                                                         20%               23%               16%               10%               19%               40%
                                                                                            CD                                                                        

                                 Very good                               269               152                94                16                 6                 1
                                                                         36%               35%               41%               26%               38%               20%
                                                                                                               D                                                      

                                 Good                                    185               107                54                20                 3                 1
                                                                         25%               25%               23%               33%               19%               20%

                                 Fair                                    106                63                30                11                 2                 -
                                                                         14%               14%               13%               18%               12%                  

                                 Poor                                     32                11                14                 6                 1                 -
                                                                          4%                3%                6%               10%                6%                  
                                                                                                               B                                                      

                                 Don't know/Refused                       10                 4                 2                 2                 1                 1
                                                                          1%                1%                1%                3%                6%               20%

                                 CHI-SQUARE                                  <-----------------------------------------42.817---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QE5A Page 29

5.a In the 30 days prior to contacting EAP, how many days did you miss an entire day of work because of your physical, personal or mental health 
problems (average number of days)?
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                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 0 - 3 days                              553               317               178                45                10                 3
                                                                         74%               73%               77%               74%               62%               60%

                                 4 - 6 days                               68                38                24                 4                 1                 1
                                                                          9%                9%               10%                7%                6%               20%

                                 7 - 10 days                              34                27                 4                 2                 -                 1
                                                                          5%                6%                2%                3%                                 20%
                                                                                             C                                                                        

                                 more than 10 days                        51                33                12                 2                 4                 -
                                                                          7%                8%                5%                3%               25%                  
                                                                                                                                                   D                  

                                 Don't know/Refused                       44                21                14                 8                 1                 -
                                                                          6%                5%                6%               13%                6%                  

                                 CHI-SQUARE                                  <-----------------------------------------29.827---------------------------------------->
                                 SIGNIFICANCE                                                                           98%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QE5B Page 30

5.b. And 30 days after the last session?
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                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 0 - 3 days                              604               347               197                45                11                 4
                                                                         81%               80%               85%               74%               69%               80%

                                 4 - 6 days                               19                15                 3                 1                 -                 -
                                                                          3%                3%                1%                2%                                    

                                 7 - 10 days                              13                 7                 3                 1                 2                 -
                                                                          2%                2%                1%                2%               12%                  

                                 more than 10 days                        64                44                15                 3                 1                 1
                                                                          9%               10%                6%                5%                6%               20%

                                 Don't know/Refused                       50                23                14                11                 2                 -
                                                                          7%                5%                6%               18%               12%                  
                                                                                                                                BC                                    

                                 CHI-SQUARE                                  <-----------------------------------------34.445---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                    Table QE6A1 Page 31

6.1. Please indicate the degree to which you agree with each of the statements for the 30 days PRIOR to accessing the EAP:  I felt stimulated by my 
work.
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                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Strongly Disagree                       148                91                42                12                 3                 -
                                                                         20%               21%               18%               20%               19%                  

                                 Somewhat Disagree                       108                61                36                 9                 -                 2
                                                                         14%               14%               16%               15%                                 40%

                                 Neutral                                 186               104                62                16                 3                 1
                                                                         25%               24%               27%               26%               19%               20%

                                 Somewhat Agree                          171               103                49                13                 6                 -
                                                                         23%               24%               21%               21%               38%                  

                                 Strongly Agree                          116                63                41                 7                 3                 2
                                                                         15%               14%               18%               11%               19%               40%

                                 Don't know/Refused                       21                14                 2                 4                 1                 -
                                                                          3%                3%                1%                7%                6%                  
                                                                                             C                                                                        

                                 CHI-SQUARE                                  <-----------------------------------------21.377---------------------------------------->
                                 SIGNIFICANCE                                                                           62%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                    Table QE6B1 Page 32

6.1. Please indicate the degree to which you agree with each of the statements for the 30 days AFTER the last session:  I felt stimulated by my work.
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Strongly Disagree                        67                33                20                11                 3                 -
                                                                          9%                8%                9%               18%               19%                  
                                                                                                                                 B                                    

                                 Somewhat Disagree                        75                41                25                 8                 -                 1
                                                                         10%                9%               11%               13%                                 20%

                                 Neutral                                 181                98                61                17                 4                 1
                                                                         24%               22%               26%               28%               25%               20%

                                 Somewhat Agree                          225               141                68                11                 5                 -
                                                                         30%               32%               29%               18%               31%                  
                                                                                             D                                                                        

                                 Strongly Agree                          152                94                47                 6                 3                 2
                                                                         20%               22%               20%               10%               19%               40%
                                                                                             D                 D                                                      

                                 Don't know/Refused                       50                29                11                 8                 1                 1
                                                                          7%                7%                5%               13%                6%               20%

                                 CHI-SQUARE                                  <-----------------------------------------29.382---------------------------------------->
                                 SIGNIFICANCE                                                                           92%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                    Table QE6A2 Page 33

6.2. Please indicate the degree to which you agree with each of the statements for the 30 days PRIOR to accessing the EAP:  I often thought about 
work on my way to the work site.
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Strongly Disagree                        74                46                20                 6                 1                 1
                                                                         10%               11%                9%               10%                6%               20%

                                 Somewhat Disagree                        77                41                32                 2                 1                 1
                                                                         10%                9%               14%                3%                6%               20%
                                                                                             D                 D                                                      

                                 Neutral                                 113                64                37                 8                 2                 2
                                                                         15%               15%               16%               13%               12%               40%

                                 Somewhat Agree                          170                95                57                16                 1                 1
                                                                         23%               22%               25%               26%                6%               20%
                                                                                             E                 E                 E                                    

                                 Strongly Agree                          285               176                77                24                 8                 -
                                                                         38%               40%               33%               39%               50%                  

                                 Don't know/Refused                       31                14                 9                 5                 3                 -
                                                                          4%                3%                4%                8%               19%                  

                                 CHI-SQUARE                                  <-----------------------------------------29.712---------------------------------------->
                                 SIGNIFICANCE                                                                           93%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                    Table QE6B2 Page 34

6.2. Please indicate the degree to which you agree with each of the statements for the 30 days AFTER the last session:  I often thought about work on 
my way to the work site.
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Strongly Disagree                        64                37                20                 4                 1                 2
                                                                          9%                8%                9%                7%                6%               40%

                                 Somewhat Disagree                        84                47                33                 2                 1                 1
                                                                         11%               11%               14%                3%                6%               20%
                                                                                             D                 D                                                      

                                 Neutral                                 139                88                40                 8                 2                 1
                                                                         19%               20%               17%               13%               12%               20%

                                 Somewhat Agree                          208               118                73                16                 1                 -
                                                                         28%               27%               31%               26%                6%                  
                                                                                             E                 E                 E                                    

                                 Strongly Agree                          200               119                52                21                 8                 -
                                                                         27%               27%               22%               34%               50%                  
                                                                                                                                                   C                  

                                 Don't know/Refused                       55                27                14                10                 3                 1
                                                                          7%                6%                6%               16%               19%               20%
                                                                                                                                BC                                    

                                 CHI-SQUARE                                  <-----------------------------------------39.417---------------------------------------->
                                 SIGNIFICANCE                                                                           99%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                    Table QE6A3 Page 35

6.3. Please indicate the degree to which you agree with each of the statements for the 30 days PRIOR to accessing the EAP:  I felt passionate about 
my job.
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Strongly Disagree                       133                78                40                11                 4                 -
                                                                         18%               18%               17%               18%               25%                  

                                 Somewhat Disagree                       111                65                39                 5                 1                 1
                                                                         15%               15%               17%                8%                6%               20%
                                                                                                               D                                                      

                                 Neutral                                 123                67                40                14                 1                 1
                                                                         16%               15%               17%               23%                6%               20%
                                                                                                                                 E                                    

                                 Somewhat Agree                          193               115                56                16                 5                 1
                                                                         26%               26%               24%               26%               31%               20%

                                 Strongly Agree                          172               104                53                 9                 4                 2
                                                                         23%               24%               23%               15%               25%               40%

                                 Don't know/Refused                       18                 7                 4                 6                 1                 -
                                                                          2%                2%                2%               10%                6%                  
                                                                                                                                BC                                    

                                 CHI-SQUARE                                  <-----------------------------------------27.659---------------------------------------->
                                 SIGNIFICANCE                                                                           88%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                    Table QE6B3 Page 36

6.3. Please indicate the degree to which you agree with each of the statements for the 30 days AFTER the last session:  I felt passionate about my 
job.
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Strongly Disagree                        83                40                30                 9                 4                 -
                                                                         11%                9%               13%               15%               25%                  

                                 Somewhat Disagree                        71                44                21                 3                 2                 1
                                                                          9%               10%                9%                5%               12%               20%

                                 Neutral                                 135                74                46                13                 2                 -
                                                                         18%               17%               20%               21%               12%                  

                                 Somewhat Agree                          241               143                77                17                 3                 1
                                                                         32%               33%               33%               28%               19%               20%

                                 Strongly Agree                          181               117                49                 9                 4                 2
                                                                         24%               27%               21%               15%               25%               40%
                                                                                             D                                                                        

                                 Don't know/Refused                       39                18                 9                10                 1                 1
                                                                          5%                4%                4%               16%                6%               20%
                                                                                                                                BC                                    

                                 CHI-SQUARE                                  <-----------------------------------------35.899---------------------------------------->
                                 SIGNIFICANCE                                                                           98%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                    Table QE6A4 Page 37

6.4. Please indicate the degree to which you agree with each of the statements for the 30 days PRIOR to accessing the EAP:  I was often eager to get 
to the work site to start the day.
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Strongly Disagree                       197               119                57                16                 4                 1
                                                                         26%               27%               25%               26%               25%               20%

                                 Somewhat Disagree                       129                65                51                12                 1                 -
                                                                         17%               15%               22%               20%                6%                  
                                                                                                              BE                                                      

                                 Neutral                                 136                84                42                 7                 2                 1
                                                                         18%               19%               18%               11%               12%               20%

                                 Somewhat Agree                          162               102                40                15                 5                 -
                                                                         22%               23%               17%               25%               31%                  

                                 Strongly Agree                          104                57                36                 6                 2                 3
                                                                         14%               13%               16%               10%               12%               60%
                                                                                                                                                                  BCDE

                                 Don't know/Refused                       22                 9                 6                 5                 2                 -
                                                                          3%                2%                3%                8%               12%                  

                                 CHI-SQUARE                                  <-----------------------------------------35.107---------------------------------------->
                                 SIGNIFICANCE                                                                           98%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                    Table QE6B4 Page 38

6.4. Please indicate the degree to which you agree with each of the statements for the 30 days AFTER the last session:  I was often eager to get to 
the work site to start the day.
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Strongly Disagree                        94                50                26                13                 4                 1
                                                                         13%               11%               11%               21%               25%               20%

                                 Somewhat Disagree                        96                49                36                10                 1                 -
                                                                         13%               11%               16%               16%                6%                  

                                 Neutral                                 158                88                61                 7                 2                 -
                                                                         21%               20%               26%               11%               12%                  
                                                                                                               D                                                      

                                 Somewhat Agree                          231               147                63                16                 5                 -
                                                                         31%               34%               27%               26%               31%                  

                                 Strongly Agree                          124                80                34                 5                 2                 3
                                                                         17%               18%               15%                8%               12%               60%
                                                                                             D                                                                     CDE

                                 Don't know/Refused                       47                22                12                10                 2                 1
                                                                          6%                5%                5%               16%               12%               20%
                                                                                                                                BC                                    

                                 CHI-SQUARE                                  <-----------------------------------------45.999---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                    Table QE6A5 Page 39

6.5. Please indicate the degree to which you agree with each of the statements for the 30 days PRIOR to accessing the EAP:  I often found myself 
thinking about my work at home.
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Strongly Disagree                        97                61                28                 4                 4                 -
                                                                         13%               14%               12%                7%               25%                  
                                                                                             D                                                                        

                                 Somewhat Disagree                       113                50                54                 8                 1                 -
                                                                         15%               11%               23%               13%                6%                  
                                                                                                             BDE                                                      

                                 Neutral                                  72                46                18                 7                 -                 1
                                                                         10%               11%                8%               11%                                 20%

                                 Somewhat Agree                          198               107                63                20                 5                 3
                                                                         26%               25%               27%               33%               31%               60%

                                 Strongly Agree                          255               165                66                18                 5                 1
                                                                         34%               38%               28%               30%               31%               20%
                                                                                             C                                                                        

                                 Don't know/Refused                       15                 7                 3                 4                 1                 -
                                                                          2%                2%                1%                7%                6%                  

                                 CHI-SQUARE                                  <-----------------------------------------41.613---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                    Table QE6B5 Page 40

6.5. Please indicate the degree to which you agree with each of the statements for the 30 days AFTER the last session:  I often found myself thinking 
about my work at home.
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Strongly Disagree                        87                56                24                 4                 3                 -
                                                                         12%               13%               10%                7%               19%                  

                                 Somewhat Disagree                       129                67                52                 9                 1                 -
                                                                         17%               15%               22%               15%                6%                  
                                                                                                              BE                                                      

                                 Neutral                                 112                72                32                 7                 -                 1
                                                                         15%               17%               14%               11%                                 20%

                                 Somewhat Agree                          220               123                69                20                 5                 3
                                                                         29%               28%               30%               33%               31%               60%

                                 Strongly Agree                          166               101                46                13                 6                 -
                                                                         22%               23%               20%               21%               38%                  

                                 Don't know/Refused                       36                17                 9                 8                 1                 1
                                                                          5%                4%                4%               13%                6%               20%
                                                                                                                                BC                                    

                                 CHI-SQUARE                                  <------------------------------------------32.2----------------------------------------->
                                 SIGNIFICANCE                                                                           96%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QE71 Page 41

7.1. Since the end of my EAP sessions:  I tend to bounce back quickly after a hard time.
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Strongly Disagree                        42                17                12                 9                 3                 1
                                                                          6%                4%                5%               15%               19%               20%
                                                                                                                                BC                                    

                                 Disagree                                 66                26                29                10                 1                 -
                                                                          9%                6%               12%               16%                6%                  
                                                                                                               B                 B                                    

                                 Neutral                                 160                79                61                15                 4                 1
                                                                         21%               18%               26%               25%               25%               20%
                                                                                                               B                                                      

                                 Agree                                   318               208                85                21                 3                 1
                                                                         42%               48%               37%               34%               19%               20%
                                                                                           CDE                                                                        

                                 Strongly Agree                          146                97                40                 5                 4                 -
                                                                         19%               22%               17%                8%               25%                  
                                                                                             D                 D                                                      

                                 Don't know/Refused                       18                 9                 5                 1                 1                 2
                                                                          2%                2%                2%                2%                6%               40%

                                 CHI-SQUARE                                  <-----------------------------------------82.302---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QE72 Page 42

7.2. Since the end of my EAP sessions:  I have a hard time making it through stressful events.
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Strongly Disagree                       151                99                40                 7                 4                 1
                                                                         20%               23%               17%               11%               25%               20%
                                                                                             D                                                                        

                                 Disagree                                323               180               111                29                 2                 1
                                                                         43%               41%               48%               48%               12%               20%
                                                                                             E                 E                 E                                    

                                 Neutral                                 118                63                37                11                 6                 1
                                                                         16%               14%               16%               18%               38%               20%

                                 Agree                                   117                69                34                12                 2                 -
                                                                         16%               16%               15%               20%               12%                  

                                 Strongly Agree                           32                21                 7                 2                 1                 1
                                                                          4%                5%                3%                3%                6%               20%

                                 Don't know/Refused                        9                 4                 3                 -                 1                 1
                                                                          1%                1%                1%                                  6%               20%

                                 CHI-SQUARE                                  <-----------------------------------------41.511---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QE73 Page 43

7.3. Since the end of my EAP sessions:  It does not take me long to recover from a stressful event.
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Strongly Disagree                        31                15                 9                 5                 2                 -
                                                                          4%                3%                4%                8%               12%                  

                                 Disagree                                 98                48                34                12                 3                 1
                                                                         13%               11%               15%               20%               19%               20%

                                 Neutral                                 128                72                43                10                 2                 1
                                                                         17%               17%               19%               16%               12%               20%

                                 Agree                                   367               226               111                24                 4                 2
                                                                         49%               52%               48%               39%               25%               40%
                                                                                             E                 E                                                      

                                 Strongly Agree                          115                71                30                10                 4                 -
                                                                         15%               16%               13%               16%               25%                  

                                 Don't know/Refused                       11                 4                 5                 -                 1                 1
                                                                          1%                1%                2%                                  6%               20%

                                 CHI-SQUARE                                  <-----------------------------------------34.552---------------------------------------->
                                 SIGNIFICANCE                                                                           98%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                      Table QG1 Page 44

1. Since the end of your EAP sessions, has there been any change with:  your ability to deal with stressful circumstances?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 None at all                             193                94                63                23                10                 3
                                                                         26%               22%               27%               38%               62%               60%
                                                                                                                                 B                BC                  

                                 Slightly                                174                99                60                14                 -                 1
                                                                         23%               23%               26%               23%                                 20%

                                 Moderately                              186               107                63                13                 3                 -
                                                                         25%               25%               27%               21%               19%                  

                                 Quite a bit                             166               119                39                 6                 2                 -
                                                                         22%               27%               17%               10%               12%                  
                                                                                            CD                                                                        

                                 Extremely                                21                14                 5                 2                 -                 -
                                                                          3%                3%                2%                3%                                    

                                 N/A                                      10                 3                 2                 3                 1                 1
                                                                          1%                1%                1%                5%                6%               20%

                                 CHI-SQUARE                                  <-----------------------------------------63.014---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                      Table QG2 Page 45

2. Since the end of your EAP sessions, has there been any change with:  your capacity to put things into perspective?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 None at all                             154                73                50                18                10                 3
                                                                         21%               17%               22%               30%               62%               60%
                                                                                                                                 B               BCD                 B

                                 Slightly                                134                71                45                17                 1                 -
                                                                         18%               16%               19%               28%                6%                  
                                                                                                               E                 E                                    

                                 Moderately                              210               118                73                15                 3                 1
                                                                         28%               27%               31%               25%               19%               20%

                                 Quite a bit                             201               143                50                 7                 1                 -
                                                                         27%               33%               22%               11%                6%                  
                                                                                           CDE                DE                                                      

                                 Extremely                                39                26                12                 1                 -                 -
                                                                          5%                6%                5%                2%                                    
                                                                                             D                                                                        

                                 N/A                                      12                 5                 2                 3                 1                 1
                                                                          2%                1%                1%                5%                6%               20%

                                 CHI-SQUARE                                  <-----------------------------------------70.298---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                      Table QG4 Page 46

4. Since the end of your EAP sessions, has there been any change with:  your ability to act positively when addressing difficulties?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 None at all                             159                84                45                18                 9                 3
                                                                         21%               19%               19%               30%               56%               60%
                                                                                                                                                  BC                  

                                 Slightly                                140                65                55                19                 1                 -
                                                                         19%               15%               24%               31%                6%                  
                                                                                                              BE                BE                                    

                                 Moderately                              202               117                66                15                 3                 1
                                                                         27%               27%               28%               25%               19%               20%

                                 Quite a bit                             196               141                50                 3                 2                 -
                                                                         26%               32%               22%                5%               12%                  
                                                                                           CDE                 D                                                      

                                 Extremely                                40                25                12                 3                 -                 -
                                                                          5%                6%                5%                5%                                    

                                 N/A                                      13                 4                 4                 3                 1                 1
                                                                          2%                1%                2%                5%                6%               20%

                                 CHI-SQUARE                                  <-----------------------------------------69.82----------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                      Table QF1 Page 47

1. What do you believe are the strengths of our EAP?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Accessibility /                         381               206               132                34                 7                 2
                                 availability                            51%               47%               57%               56%               44%               40%
                                                                                                               B                                                      

                                 Quick response                          332               202                88                33                 6                 3
                                                                         44%               46%               38%               54%               38%               60%
                                                                                             C                                   C                                    

                                 Professional/helpful                    249               173                65                 9                 2                 -
                                 counsellors                             33%               40%               28%               15%               12%                  
                                                                                           CDE                 D                                                      

                                 Good service                            128                76                38                 9                 2                 3
                                                                         17%               17%               16%               15%               12%               60%
                                                                                                                                                                   CDE

                                 Amount of resources                     120                77                34                 8                 1                 -
                                                                         16%               18%               15%               13%                6%                  

                                 Confidentiality                         119                77                35                 4                 2                 1
                                                                         16%               18%               15%                7%               12%               20%
                                                                                             D                 D                                                      

                                 Free service                             80                43                33                 4                 -                 -
                                                                         11%               10%               14%                7%                                    

                                 Efficiency                               75                49                19                 5                 1                 1
                                                                         10%               11%                8%                8%                6%               20%

                                 Listening                                74                46                21                 5                 1                 1
                                                                         10%               11%                9%                8%                6%               20%

                                 Good comprehension/                      63                45                14                 4                 -                 -
                                 understanding                            8%               10%                6%                7%                                    
                                                                                             C                                                                        

                                 Convenient locations                     57                39                16                 2                 -                 -
                                                                          8%                9%                7%                3%                                    
                                                                                             D                                                                        

                                 Communication                            42                24                13                 3                 2                 -
                                                                          6%                6%                6%                5%               12%                  

                                 Good advice                              41                25                13                 2                 -                 1
                                                                          5%                6%                6%                3%                                 20%

                                 Comfortable atmosphere                   27                16                10                 1                 -                 -
                                                                          4%                4%                4%                2%                                    

                                 Good follow-up                           15                10                 3                 2                 -                 -
                                                                          2%                2%                1%                3%                                    

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.

                                                                                                                                                                                      Table QF1 Page 48
                                                                                                                                                                                      (Continued)

1. What do you believe are the strengths of our EAP?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Other                                    28                16                 9                 3                 -                 -
                                                                          4%                4%                4%                5%                                    

                                 Don't know / NA /                        17                 4                 5                 5                 3                 -
                                 Refused                                  2%                1%                2%                8%               19%                  
                                                                                                                                 B                                    

                                 CHI-SQUARE                                  <----------------------------------------106.228---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                      Table QF2 Page 49

2. What do you believe are the weaknesses of our EAP?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Limited number of                       193               128                57                 6                 1                 1
                                 sessions                                26%               29%               25%               10%                6%               20%
                                                                                            DE                DE                                                      

                                 Councellors are not                      96                27                39                25                 4                 1
                                 qualified/educated                      13%                6%               17%               41%               25%               20%
                                 enough                                                                        B                BC                                    

                                 No option for clients to                 92                38                32                15                 5                 2
                                 choose their counsellor                 12%                9%               14%               25%               31%               40%
                                                                                                                                 B                                    

                                 Counsellor could not                     60                13                30                16                 1                 -
                                 resolve my issue                         8%                3%               13%               26%                6%                  
                                                                                                               B               BCE                                    

                                 Not enough information                   46                23                15                 8                 -                 -
                                 provided                                 6%                5%                6%               13%                                    

                                 Not enough counsellors                   45                26                11                 6                 2                 -
                                 available in my area                     6%                6%                5%               10%               12%                  

                                 Limited number of                        41                16                16                 6                 3                 -
                                 counsellors                              5%                4%                7%               10%               19%                  

                                 Not enough awareness/                    32                23                 7                 2                 -                 -
                                 publicity                                4%                5%                3%                3%                                    

                                 Not enough follow-up on                  31                14                 9                 6                 2                 -
                                 clients                                  4%                3%                4%               10%               12%                  

                                 Slow response times                      25                15                 9                 -                 1                 -
                                                                          3%                3%                4%                                  6%                  

                                 Difficult to reach a                     23                16                 5                 2                 -                 -
                                 counsellor                               3%                4%                2%                3%                                    

                                 Not enough time allotted                 13                 7                 5                 1                 -                 -
                                 per session                              2%                2%                2%                2%                                    

                                 Other                                    41                22                12                 6                 -                 1
                                                                          5%                5%                5%               10%                                 20%

                                 None                                    190               134                53                 1                 2                 -
                                                                         25%               31%               23%                2%               12%                  
                                                                                           CDE                 D                                                      

                                 Don't know / NA /                        26                19                 6                 -                 1                 -
                                 Refused                                  3%                4%                3%                                  6%                  

                                 CHI-SQUARE                                  <----------------------------------------174.613---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                      Table QF3 Page 50

3. How might our EAP services be improved?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 More sessions                           171               111                53                 6                 1                 -
                                                                         23%               25%               23%               10%                6%                  
                                                                                            DE                DE                                                      

                                 More qualified                          110                38                43                22                 6                 1
                                 counsellors                             15%                9%               19%               36%               38%               20%
                                                                                                               B                BC                 B                  

                                 Easier access to                         74                37                27                 8                 2                 -
                                 counsellors                             10%                8%               12%               13%               12%                  

                                 Provide more information                 62                38                15                 8                 1                 -
                                 (general)                                8%                9%                6%               13%                6%                  

                                 More publicity                           60                43                16                 1                 -                 -
                                                                          8%               10%                7%                2%                                    
                                                                                             D                 D                                                      

                                 Allow individuals to                     60                25                28                 6                 1                 -
                                 choose their counsellors                 8%                6%               12%               10%                6%                  
                                                                                                               B                                                      

                                 More follow-up on                        42                19                13                 7                 2                 1
                                 individuals                              6%                4%                6%               11%               12%               20%

                                 More available locations/                37                22                11                 2                 1                 1
                                 offices                                  5%                5%                5%                3%                6%               20%

                                 Better assessment of                     37                14                15                 7                 1                 -
                                 individuals                              5%                3%                6%               11%                6%                  
                                                                                                                                 B                                    

                                 Better screening for                     25                 5                 4                13                 3                 -
                                 qualified counsellors                    3%                1%                2%               21%               19%                  
                                                                                                                                BC                                    

                                 More allotted time per                   25                16                 9                 -                 -                 -
                                 session                                  3%                4%                4%                                                      

                                 Provide more background                  16                 4                 7                 5                 -                 -
                                 information on                           2%                1%                3%                8%                                    
                                 counsellors                                                                                     B                                    

                                 Quicker response times                   14                 4                 6                 2                 1                 1
                                                                          2%                1%                3%                3%                6%               20%

                                 Greater online presence                  11                 9                 1                 1                 -                 -
                                                                          1%                2%                *%                2%                                    
                                                                                             C                                                                        

                                 Other                                    44                16                19                 7                 2                 -
                                                                          6%                4%                8%               11%               12%                  
                                                                                                               B                                                      

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.

                                                                                                                                                                                      Table QF3 Page 51
                                                                                                                                                                                      (Continued)

3. How might our EAP services be improved?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Don't know / NA /                       254               170                70                 7                 6                 1
                                 Refused                                 34%               39%               30%               11%               38%               20%
                                                                                            CD                 D                                   D                  

                                 CHI-SQUARE                                  <----------------------------------------201.733---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                      Table QF4 Page 52

4. Did you receive the kind of EAP services you expected?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Yes                                     627               415               184                19                 5                 4
                                                                         84%               95%               79%               31%               31%               80%
                                                                                           CDE                DE                                                    DE

                                 No                                      109                15                42                40                11                 1
                                                                         15%                3%               18%               66%               69%               20%
                                                                                                               B               BCF               BCF                  

                                 Don't know/Refused                       14                 6                 6                 2                 -                 -
                                                                          2%                1%                3%                3%                                    

                                 CHI-SQUARE                                  <----------------------------------------215.843---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QF4A Page 53

What were you expecting?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   109                15                42                40                11                 1

                                 Someone to provide                       49                 7                21                17                 4                 -
                                 advice/suggestions                      45%               47%               50%               42%               36%                  

                                 Knowledgeable counsellor                 30                 2                11                14                 3                 -
                                                                         28%               13%               26%               35%               27%                  

                                 Better service                           29                 2                12                11                 3                 1
                                                                         27%               13%               29%               28%               27%              100%
                                                                                                                                                                  BCDE

                                 Good counsellor                          11                 -                 2                 6                 3                 -
                                                                         10%                                  5%               15%               27%                  

                                 More sessions                            11                 4                 5                 2                 -                 -
                                                                         10%               27%               12%                5%                                    

                                 Someone supportive/                      10                 -                 -                 7                 3                 -
                                 understanding                            9%                                                   18%               27%                  

                                 Faster results/                           5                 -                 1                 3                 1                 -
                                 resolution                               5%                                  2%                8%                9%                  

                                 Exceeded my expectation                   2                 1                 1                 -                 -                 -
                                                                          2%                7%                2%                                                      

                                 Other                                    12                 5                 5                 2                 -                 -
                                                                         11%               33%               12%                5%                                    
                                                                                             D                                                                        

                                 Don't know / NA /                         2                 -                 2                 -                 -                 -
                                 Refused                                  2%                                  5%                                                      

                                 CHI-SQUARE                                  <-----------------------------------------51.324---------------------------------------->
                                 SIGNIFICANCE                                                                           95%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                      Table QF5 Page 54

5. Is there anything else you would like to say about your experience with EAP counselling services?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   750               436               232                61                16                 5

                                 Appreciate the good                     162               116                37                 8                 1                 -
                                 service                                 22%               27%               16%               13%                6%                  
                                                                                           CDE                                                                        

                                 EAP counselling services                 54                40                13                 -                 1                 -
                                 were helpful                             7%                9%                6%                                  6%                  

                                 Pleased with my                          49                39                 8                 -                 2                 -
                                 counsellor                               7%                9%                3%                                 12%                  
                                                                                             C                                                                        

                                 Hope the service                         29                16                10                 3                 -                 -
                                 continues/isn't cut                      4%                4%                4%                5%                                    

                                 Not pleased with                         27                 5                14                 6                 2                 -
                                 counsellor                               4%                1%                6%               10%               12%                  
                                                                                                               B                 B                                    

                                 Would continue using the                 26                20                 5                 1                 -                 -
                                 service                                  3%                5%                2%                2%                                    

                                 Would recommend the                      22                17                 4                 1                 -                 -
                                 services to others                       3%                4%                2%                2%                                    

                                 Service requires more                    12                 7                 5                 -                 -                 -
                                 publicity/ promotion                     2%                2%                2%                                                      

                                 Service should provide                    8                 5                 1                 1                 1                 -
                                 more sessions                            1%                1%                *%                2%                6%                  

                                 Counselling services did                  4                 -                 2                 2                 -                 -
                                 not resolve my issues                    1%                                  1%                3%                                    

                                 Other                                    31                17                 8                 4                 -                 2
                                                                          4%                4%                3%                7%                                 40%

                                 No/Nothing                              481               255               168                45                10                 3
                                                                         64%               58%               72%               74%               62%               60%
                                                                                                               B                 B                                    

                                 CHI-SQUARE                                  <----------------------------------------110.729---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages
Upper case letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.