TABLE OF CONTENTS

BANNER 1

Table QA          Page 1     I will list a number of reasons employees might have for consulting their EAP. I'll then ask you to indicate which one of the following best describes your primary reason 
                             for contacting your EAP: To assist with...
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Table QB1         Page 2     1. In general, how satisfied were you with the counsellor who initially responded to your telephone call (to 1-800-268-7708)?
                             Banner 1

Table QB2         Page 3     2. How satisfied were you with how promptly the counsellor to whom you were referred scheduled your first appointment?
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Table QB3         Page 4     3. How satisfied were you with the counsellor's ability to understand your concerns?
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Table QB4         Page 5     4. Did you need to be referred externally?
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Table QB4A        Page 6     4a. How satisfied were you with your EAP counsellor's ability to refer you to additional services outside of the EAP?
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Table QB5         Page 7     5. Overall, how satisfied are you with the quality of services you've received?
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Table QB6         Page 8     6. How satisfied are you with how our EAP has met your needs?
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Table QB7         Page 9     7. How satisfied are you with the help you received in dealing with your concerns?
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Table QB8A        Page 10    8a. Did your EAP counsellor: provide you with general information regarding the EAP services?
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Table QB8B        Page 11    8b. Did your EAP counsellor: provide you with information regarding the confidentiality of our EAP services?
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Table QB8C        Page 12    8c. Did your EAP counsellor: inform you about what to do with any problems or concerns you have regarding the EAP services you received?
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Table QB8D        Page 13    8d. Did your EAP counsellor: provide you with a voluntary confidential survey to assess the EAP services with pre-paid postage envelope?
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Table QB8E        Page 14    8e. Did your EAP counsellor: provide you with a telephone follow-up within 2 weeks of your last counselling session?
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Table QB9         Page 15    9. If you were to seek help again, would you contact our EAP?
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Table QB10        Page 16    10. If you thought someone else was in need of EAP services, would you recommend our EAP?
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Table QC1         Page 17    1. I will list a series of reasons, please indicate the main reason for ending your EAP counselling.
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Table QD1         Page 19    Did the EAP services you received make a difference in that aspect of your life?
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Table QD2         Page 20    Sometimes counselling has an impact on other areas of our lives than the issue we were initially addressing. Did you notice an impact on other areas of your life?
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TABLE OF CONTENTS

Table QD3         Page 21    In which other area of your life did you notice the most impact?
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Table QE1A        Page 22    1.a In the 30 days prior to contacting EAP, how often did emotional problems (such as feeling depressed or anxious) limit your concentration, performance and the kind or 
                             amount of work you could do?
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Table QE1B        Page 23    1.b And 30 days after the last session?
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Table QE2A        Page 24    2.a In the 30 days prior to contacting EAP, how much difficulty did you have doing your work or other regular daily activities as a result of your physical health?
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Table QE2B        Page 25    2.b And 30 days after the last session?
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Table QE3A        Page 26    3.a In the 30 days prior to contacting EAP, to what extent had your problems (whether physical or emotional) interfered with your normal social activities with family, 
                             friends, or co-workers?
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Table QE3B        Page 27    3.b And 30 days after the last session?
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Table QE4A        Page 28    4.a In the 30 days prior to contacting EAP, how would you say your overall health was on a scale of 1-5, where 1 is excellent and 5 is poor?
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Table QE4B        Page 29    4.b And 30 days after the last session?
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Table QE5A        Page 30    5.a In the 30 days prior to contacting EAP, how many days did you miss an entire day of work because of your physical, personal or mental health problems (average number 
                             of days)?
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Table QE5B        Page 31    5.b. And 30 days after the last session?
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Table QE6A1       Page 32    6.1. Please indicate the degree to which you agree with each of the statements for the 30 days PRIOR to accessing the EAP:  I felt stimulated by my work.
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Table QE6B1       Page 33    6.1. Please indicate the degree to which you agree with each of the statements for the 30 days AFTER the last session:  I felt stimulated by my work.
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Table QE6A2       Page 34    6.2. Please indicate the degree to which you agree with each of the statements for the 30 days PRIOR to accessing the EAP:  I often thought about work on my way to the 
                             work site.
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Table QE6B2       Page 35    6.2. Please indicate the degree to which you agree with each of the statements for the 30 days AFTER the last session:  I often thought about work on my way to the work 
                             site.
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Table QE6A3       Page 36    6.3. Please indicate the degree to which you agree with each of the statements for the 30 days PRIOR to accessing the EAP:  I felt passionate about my job.
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Table QE6B3       Page 37    6.3. Please indicate the degree to which you agree with each of the statements for the 30 days AFTER the last session:  I felt passionate about my job.
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Table QE6A4       Page 38    6.4. Please indicate the degree to which you agree with each of the statements for the 30 days PRIOR to accessing the EAP:  I was often eager to get to the work site to 
                             start the day.
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TABLE OF CONTENTS

Table QE6B4       Page 39    6.4. Please indicate the degree to which you agree with each of the statements for the 30 days AFTER the last session:  I was often eager to get to the work site to start 
                             the day.
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Table QE6A5       Page 40    6.5. Please indicate the degree to which you agree with each of the statements for the 30 days PRIOR to accessing the EAP:  I often found myself thinking about my work at 
                             home.
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Table QE6B5       Page 41    6.5. Please indicate the degree to which you agree with each of the statements for the 30 days AFTER the last session:  I often found myself thinking about my work at 
                             home.
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Table QE71        Page 42    7.1. Since the end of my EAP sessions:  I tend to bounce back quickly after a hard time.
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Table QE72        Page 43    7.2. Since the end of my EAP sessions:  I have a hard time making it through stressful events.
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Table QE73        Page 44    7.3. Since the end of my EAP sessions:  It does not take me long to recover from a stressful event.
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Table QG1         Page 45    1. Since the end of your EAP sessions, has there been any change with:  your ability to deal with stressful circumstances?
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Table QG2         Page 46    2. Since the end of your EAP sessions, has there been any change with:  your capacity to put things into perspective?
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Table QG4         Page 47    4. Since the end of your EAP sessions, has there been any change with:  your ability to act positively when addressing difficulties?
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Table QF1         Page 48    1. What do you believe are the strengths of our EAP?
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Table QF2         Page 50    2. What do you believe are the weaknesses of our EAP?
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Table QF3         Page 52    3. How might our EAP services be improved?
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Table QF4         Page 54    4. Did you receive the kind of EAP services you expected?
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Table QF4A        Page 55    What were you expecting?
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Table QF5         Page 56    5. Is there anything else you would like to say about your experience with EAP counselling services?
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                                                                                                                                                                                        Table QA Page 1

I will list a number of reasons employees might have for consulting their EAP. I'll then ask you to indicate which one of the following best 
describes your primary reason for contacting your EAP: To assist with...
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 family-related problems                 375               228               117                21                 7                 2
                                                                         54%               56%               53%               51%               44%               67%

                                 dealing with                            163                90                55                13                 5                 -
                                 psychological issues                    24%               22%               25%               32%               31%                  

                                 dealing with physical                    14                10                 4                 -                 -                 -
                                 health issues                            2%                2%                2%                                                      

                                 dealing with substance                    3                 3                 -                 -                 -                 -
                                 abuse issues                             *%                1%                                                                        

                                 work-related problems                    77                44                24                 5                 3                 1
                                                                         11%               11%               11%               12%               19%               33%

                                 dealing with career                      14                 9                 5                 -                 -                 -
                                 decisions                                2%                2%                2%                                                      

                                 dealing with workplace                    2                 1                 1                 -                 -                 -
                                 discrimination                           *%                *%                *%                                                      

                                 dealing with workplace                   20                11                 8                 1                 -                 -
                                 conflict                                 3%                3%                4%                2%                                    

                                 dealing with workplace                   18                11                 5                 1                 1                 -
                                 harassment                               3%                3%                2%                2%                6%                  

                                 legal problems                            3                 2                 1                 -                 -                 -
                                                                          *%                *%                *%                                                      

                                 Refused/Not comfortable                   1                 -                 1                 -                 -                 -
                                 saying                                   *%                                  *%                                                      

                                 CHI-SQUARE                                  <-----------------------------------------15.699---------------------------------------->
                                 SIGNIFICANCE                                                                            %*                                           

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                       Table QB1 Page 2

1. In general, how satisfied were you with the counsellor who initially responded to your telephone call (to 1-800-268-7708)?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Very satisfied                          428               307                96                16                 7                 2
                                                                         62%               75%               43%               39%               44%               67%
                                                                                           CDE                                                                        

                                 Satisfied                               244                98               120                17                 8                 1
                                                                         35%               24%               54%               41%               50%               33%
                                                                                                               B                 B                 B                  

                                 Dissatisfied                             12                 1                 3                 8                 -                 -
                                                                          2%                *%                1%               20%                                    
                                                                                                                                BC                                    

                                 Very dissatisfied                         2                 -                 1                 -                 1                 -
                                                                          *%                                  *%                                  6%                  

                                 Don't know/Refused                        4                 3                 1                 -                 -                 -
                                                                          1%                1%                *%                                                      

                                 TOP 2                                   672               405               216                33                15                 3
                                                                         97%               99%               98%               80%               94%              100%
                                                                                             D                 D                                                   BCD

                                 BOTTOM 2                                 14                 1                 4                 8                 1                 -
                                                                          2%                *%                2%               20%                6%                  
                                                                                                                                BC                                    

                                 CHI-SQUARE                                  <----------------------------------------239.241---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                       Table QB2 Page 3

2. How satisfied were you with how promptly the counsellor to whom you were referred scheduled your first appointment?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Very satisfied                          465               336               107                15                 5                 2
                                                                         67%               82%               48%               37%               31%               67%
                                                                                           CDE                                                                        

                                 Satisfied                               205                63               110                21                10                 1
                                                                         30%               15%               50%               51%               62%               33%
                                                                                                               B                 B                 B                  

                                 Dissatisfied                             12                 6                 1                 4                 1                 -
                                                                          2%                1%                *%               10%                6%                  
                                                                                                                                 C                                    

                                 Very dissatisfied                         3                 1                 1                 1                 -                 -
                                                                          *%                *%                *%                2%                                    

                                 Don't know/Refused                        5                 3                 2                 -                 -                 -
                                                                          1%                1%                1%                                                      

                                 TOP 2                                   670               399               217                36                15                 3
                                                                         97%               98%               98%               88%               94%              100%
                                                                                                               D                                                   BCD

                                 BOTTOM 2                                 15                 7                 2                 5                 1                 -
                                                                          2%                2%                1%               12%                6%                  
                                                                                                                                BC                                    

                                 CHI-SQUARE                                  <----------------------------------------150.817---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                       Table QB3 Page 4

3. How satisfied were you with the counsellor's ability to understand your concerns?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Very satisfied                          409               409                 -                 -                 -                 -
                                                                         59%              100%                                                                        

                                 Satisfied                               221                 -               221                 -                 -                 -
                                                                         32%                                100%                                                      

                                 Dissatisfied                             41                 -                 -                41                 -                 -
                                                                          6%                                                  100%                                    

                                 Very dissatisfied                        16                 -                 -                 -                16                 -
                                                                          2%                                                                    100%                  

                                 Don't know/Refused                        3                 -                 -                 -                 -                 3
                                                                          *%                                                                                      100%

                                 TOP 2                                   630               409               221                 -                 -                 -
                                                                         91%              100%              100%                                                      

                                 BOTTOM 2                                 57                 -                 -                41                16                 -
                                                                          8%                                                  100%              100%                  

                                 CHI-SQUARE                                  <-----------------------------------------4131.0---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                       Table QB4 Page 5

4. Did you need to be referred externally?
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                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Yes                                     140                76                49                11                 3                 1
                                                                         20%               19%               22%               27%               19%               33%

                                 No                                      536               326               168                29                12                 1
                                                                         78%               80%               76%               71%               75%               33%

                                 Don't know/Refused                       14                 7                 4                 1                 1                 1
                                                                          2%                2%                2%                2%                6%               33%

                                 CHI-SQUARE                                  <-----------------------------------------19.616---------------------------------------->
                                 SIGNIFICANCE                                                                           99%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                      Table QB4A Page 6

4a. How satisfied were you with your EAP counsellor's ability to refer you to additional services outside of the EAP?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   140                76                49                11                 3                 1

                                 Very satisfied                           67                52                13                 2                 -                 -
                                                                         48%               68%               27%               18%                                    
                                                                                            CD                                                                        

                                 Satisfied                                47                17                23                 5                 1                 1
                                                                         34%               22%               47%               45%               33%              100%
                                                                                                               B                                                  BCDE

                                 Dissatisfied                             13                 1                10                 2                 -                 -
                                                                          9%                1%               20%               18%                                    
                                                                                                               B                                                      

                                 Very dissatisfied                         5                 2                 1                 -                 2                 -
                                                                          4%                3%                2%                                 67%                  
                                                                                                                                                  BC                  

                                 NA                                        3                 2                 -                 1                 -                 -
                                                                          2%                3%                                  9%                                    

                                 Don't know/Refused                        5                 2                 2                 1                 -                 -
                                                                          4%                3%                4%                9%                                    

                                 TOP 2                                   114                69                36                 7                 1                 1
                                                                         81%               91%               73%               64%               33%              100%
                                                                                            CE                                                                    BCDE

                                 BOTTOM 2                                 18                 3                11                 2                 2                 -
                                                                         13%                4%               22%               18%               67%                  
                                                                                                               B                                   B                  

                                 CHI-SQUARE                                  <-----------------------------------------91.741---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                       Table QB5 Page 7

5. Overall, how satisfied are you with the quality of services you've received?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Very satisfied                          385               339                40                 3                 3                 -
                                                                         56%               83%               18%                7%               19%                  
                                                                                           CDE                 D                                                      

                                 Satisfied                               250                66               162                15                 4                 3
                                                                         36%               16%               73%               37%               25%              100%
                                                                                                             BDE                 B                                BCDE

                                 Dissatisfied                             38                 1                14                20                 3                 -
                                                                          6%                *%                6%               49%               19%                  
                                                                                                               B               BCE                                    

                                 Very dissatisfied                        13                 2                 3                 2                 6                 -
                                                                          2%                *%                1%                5%               38%                  
                                                                                                                                                 BCD                  

                                 Don't know/Refused                        4                 1                 2                 1                 -                 -
                                                                          1%                *%                1%                2%                                    

                                 TOP 2                                   635               405               202                18                 7                 3
                                                                         92%               99%               91%               44%               44%              100%
                                                                                           CDE                DE                                                  BCDE

                                 BOTTOM 2                                 51                 3                17                22                 9                 -
                                                                          7%                1%                8%               54%               56%                  
                                                                                                               B                BC                BC                  

                                 CHI-SQUARE                                  <-----------------------------------------763.78---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                       Table QB6 Page 8

6. How satisfied are you with how our EAP has met your needs?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Very satisfied                          371               304                58                 7                 2                 -
                                                                         54%               74%               26%               17%               12%                  
                                                                                           CDE                                                                        

                                 Satisfied                               251                89               142                14                 5                 1
                                                                         36%               22%               64%               34%               31%               33%
                                                                                                             BDE                                                      

                                 Dissatisfied                             57                11                19                20                 7                 -
                                                                          8%                3%                9%               49%               44%                  
                                                                                                               B                BC                BC                  

                                 Very dissatisfied                         7                 3                 1                 -                 2                 1
                                                                          1%                1%                *%                                 12%               33%

                                 Don't know/Refused                        4                 2                 1                 -                 -                 1
                                                                          1%                *%                *%                                                   33%

                                 TOP 2                                   622               393               200                21                 7                 1
                                                                         90%               96%               90%               51%               44%               33%
                                                                                          CDEF               DEF                                                      

                                 BOTTOM 2                                 64                14                20                20                 9                 1
                                                                          9%                3%                9%               49%               56%               33%
                                                                                                               B                BC                BC                  

                                 CHI-SQUARE                                  <----------------------------------------536.575---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                       Table QB7 Page 9

7. How satisfied are you with the help you received in dealing with your concerns?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Very satisfied                          329               301                26                 1                 -                 1
                                                                         48%               74%               12%                2%                                 33%
                                                                                            CD                 D                                                      

                                 Satisfied                               279               101               161                14                 3                 -
                                                                         40%               25%               73%               34%               19%                  
                                                                                                             BDE                                                      

                                 Dissatisfied                             60                 5                26                24                 5                 -
                                                                          9%                1%               12%               59%               31%                  
                                                                                                               B               BCE                 B                  

                                 Very dissatisfied                        17                 2                 5                 2                 8                 -
                                                                          2%                *%                2%                5%               50%                  
                                                                                                                                                 BCD                  

                                 Don't know/Refused                        5                 -                 3                 -                 -                 2
                                                                          1%                                  1%                                                   67%
                                                                                                                                                                     C

                                 TOP 2                                   608               402               187                15                 3                 1
                                                                         88%               98%               85%               37%               19%               33%
                                                                                          CDEF                DE                                                      

                                 BOTTOM 2                                 77                 7                31                26                13                 -
                                                                         11%                2%               14%               63%               81%                  
                                                                                                               B                BC                BC                  

                                 CHI-SQUARE                                  <----------------------------------------1043.284--------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QB8A Page 10

8a. Did your EAP counsellor: provide you with general information regarding the EAP services?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Yes                                     566               340               181                32                10                 3
                                                                         82%               83%               82%               78%               62%              100%
                                                                                                                                                                  BCDE

                                 No                                       84                46                28                 6                 4                 -
                                                                         12%               11%               13%               15%               25%                  

                                 Uncertain                                40                23                12                 3                 2                 -
                                                                          6%                6%                5%                7%               12%                  

                                 CHI-SQUARE                                  <-----------------------------------------5.717----------------------------------------->
                                 SIGNIFICANCE                                                                           32%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QB8B Page 11

8b. Did your EAP counsellor: provide you with information regarding the confidentiality of our EAP services?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Yes                                     658               393               208                38                16                 3
                                                                         95%               96%               94%               93%              100%              100%
                                                                                                                                                  BC                BC

                                 No                                       10                 3                 7                 -                 -                 -
                                                                          1%                1%                3%                                                      

                                 Uncertain                                22                13                 6                 3                 -                 -
                                                                          3%                3%                3%                7%                                    

                                 CHI-SQUARE                                  <-----------------------------------------9.902----------------------------------------->
                                 SIGNIFICANCE                                                                           73%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QB8C Page 12

8c. Did your EAP counsellor: inform you about what to do with any problems or concerns you have regarding the EAP services you received?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Yes                                     419               265               131                15                 6                 2
                                                                         61%               65%               59%               37%               38%               67%
                                                                                            DE                 D                                                      

                                 No                                      141                69                47                18                 6                 1
                                                                         20%               17%               21%               44%               38%               33%
                                                                                                                                BC                                    

                                 Uncertain                               130                75                43                 8                 4                 -
                                                                         19%               18%               19%               20%               25%                  

                                 CHI-SQUARE                                  <-----------------------------------------23.752---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QB8D Page 13

8d. Did your EAP counsellor: provide you with a voluntary confidential survey to assess the EAP services with pre-paid postage envelope?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Yes                                     290               191                74                18                 6                 1
                                                                         42%               47%               33%               44%               38%               33%
                                                                                             C                                                                        

                                 No                                      333               182               120                22                 8                 1
                                                                         48%               44%               54%               54%               50%               33%
                                                                                                               B                                                      

                                 Uncertain                                67                36                27                 1                 2                 1
                                                                         10%                9%               12%                2%               12%               33%
                                                                                             D                 D                                                      

                                 CHI-SQUARE                                  <-----------------------------------------15.256---------------------------------------->
                                 SIGNIFICANCE                                                                           95%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QB8E Page 14

8e. Did your EAP counsellor: provide you with a telephone follow-up within 2 weeks of your last counselling session?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Yes                                     271               182                76                10                 3                 -
                                                                         39%               44%               34%               24%               19%                  
                                                                                           CDE                                                                        

                                 No                                      385               201               139                29                13                 3
                                                                         56%               49%               63%               71%               81%              100%
                                                                                                               B                 B                 B               BCD

                                 I completed my sessions                  17                14                 3                 -                 -                 -
                                 and it has not yet been                  2%                3%                1%                                                      
                                 two weeks                

                                 I declined a follow-up                   17                12                 3                 2                 -                 -
                                 to be conducted                          2%                3%                1%                5%                                    

                                 CHI-SQUARE                                  <-----------------------------------------26.186---------------------------------------->
                                 SIGNIFICANCE                                                                           99%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                      Table QB9 Page 15

9. If you were to seek help again, would you contact our EAP?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Yes                                     634               396               201                26                 8                 3
                                                                         92%               97%               91%               63%               50%              100%
                                                                                           CDE                DE                                                  BCDE

                                 Uncertain                                10                 1                 6                 2                 1                 -
                                                                          1%                *%                3%                5%                6%                  
                                                                                                               B                                                      

                                 I would go elsewhere to                  15                 3                 9                 3                 -                 -
                                 seek help                                2%                1%                4%                7%                                    
                                                                                                               B                                                      

                                 Counsellor was not                       20                 1                 3                 9                 7                 -
                                 helpful                                  3%                *%                1%               22%               44%                  
                                                                                                                                BC                BC                  

                                 Dissatisfied with                        10                 2                 1                 5                 2                 -
                                 counsellor                               1%                *%                *%               12%               12%                  
                                                                                                                                BC                                    

                                 Limited number of                         7                 2                 4                 1                 -                 -
                                 sessions                                 1%                *%                2%                2%                                    

                                 I am no longer eligible/                  6                 5                 -                 -                 1                 -
                                 employed                                 1%                1%                                                    6%                  

                                 CHI-SQUARE                                  <----------------------------------------224.257---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QB10 Page 16

10. If you thought someone else was in need of EAP services, would you recommend our EAP?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Yes                                     669               405               215                35                11                 3
                                                                         97%               99%               97%               85%               69%              100%
                                                                                            DE                DE                                                  BCDE

                                 Counsellor was not                        4                 -                 1                 1                 2                 -
                                 helpful                                  1%                                  *%                2%               12%                  

                                 It depends on the                         5                 3                 -                 2                 -                 -
                                 person's situation                       1%                1%                                  5%                                    

                                 Limited number of                         1                 -                 1                 -                 -                 -
                                 sessions                                 *%                                  *%                                                      

                                 Dissatisfied with the                    12                 2                 4                 3                 3                 -
                                 service (general)                        2%                *%                2%                7%               19%                  

                                 CHI-SQUARE                                  <-----------------------------------------97.616---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                      Table QC1 Page 17

1. I will list a series of reasons, please indicate the main reason for ending your EAP counselling.
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 You accomplished what                   276               209                65                 2                 -                 -
                                 you wanted to in                        40%               51%               29%                5%                                    
                                 counselling                                                CD                 D                                                      

                                 You reached the limit of                183               117                58                 5                 2                 1
                                 sessions available to                   27%               29%               26%               12%               12%               33%
                                 you                                                         D                 D                                                      

                                 You could no longer fit                  37                25                12                 -                 -                 -
                                 counselling into your                    5%                6%                5%                                                      
                                 work schedule            

                                 Your counsellor referred                 30                20                 8                 2                 -                 -
                                 you to other services                    4%                5%                4%                5%                                    

                                 You weren't confident in                 43                 5                13                16                 9                 -
                                 your counsellor's                        6%                1%                6%               39%               56%                  
                                 ability to help                                                               B                BC                BC                  

                                 You were uncomfortable                    7                 -                 4                 2                 -                 1
                                 talking with your                        1%                                  2%                5%                                 33%
                                 counsellor               

                                 You felt that your                       40                 3                25                 7                 5                 -
                                 counselling was going                    6%                1%               11%               17%               31%                  
                                 nowhere                                                                       B                 B                 B                  

                                 You decided to go                        39                12                21                 5                 -                 1
                                 elsewhere for                            6%                3%               10%               12%                                 33%
                                 counselling services                                                          B                                                      

                                 Your issue was resolved                   6                 4                 1                 1                 -                 -
                                 and no longer needed                     1%                1%                *%                2%                                    
                                 counselling              

                                 No follow up /                            1                 -                 -                 1                 -                 -
                                 counsellor never                         *%                                                    2%                                    
                                 returned my call to      
                                 reschedule               

                                 Other                                    25                14                11                 -                 -                 -
                                                                          4%                3%                5%                                                      

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.

                                                                                                                                                                                      Table QC1 Page 18
                                                                                                                                                                                      (Continued)

1. I will list a series of reasons, please indicate the main reason for ending your EAP counselling.
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Don't know / NA /                         3                 -                 3                 -                 -                 -
                                 Refused                                  *%                                  1%                                                      

                                 CHI-SQUARE                                  <----------------------------------------346.771---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                      Table QD1 Page 19

Did the EAP services you received make a difference in that aspect of your life?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Yes                                     540               368               158                11                 2                 1
                                                                         78%               90%               71%               27%               12%               33%
                                                                                          CDEF                DE                                                      

                                 No                                      138                38                56                30                13                 1
                                                                         20%                9%               25%               73%               81%               33%
                                                                                                               B                BC                BC                  

                                 Don't know/Refused                       12                 3                 7                 -                 1                 1
                                                                          2%                1%                3%                                  6%               33%

                                 CHI-SQUARE                                  <----------------------------------------171.551---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                      Table QD2 Page 20

Sometimes counselling has an impact on other areas of our lives than the issue we were initially addressing. Did you notice an impact on other areas 
of your life?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Yes                                     398               274               104                15                 4                 1
                                                                         58%               67%               47%               37%               25%               33%
                                                                                           CDE                                                                        

                                 No                                      280               126               116                24                12                 2
                                                                         41%               31%               52%               59%               75%               67%
                                                                                                               B                 B                BC                  

                                 Don't know/Refused                       12                 9                 1                 2                 -                 -
                                                                          2%                2%                *%                5%                                    
                                                                                             C                                                                        

                                 CHI-SQUARE                                  <-----------------------------------------47.945---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                      Table QD3 Page 21

In which other area of your life did you notice the most impact?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   398               274               104                15                 4                 1

                                 family-related problems                 118                77                34                 6                 1                 -
                                                                         30%               28%               33%               40%               25%                  

                                 dealing with                             65                49                12                 3                 -                 1
                                 psychological issues                    16%               18%               12%               20%                                100%
                                                                                                                                                                   BCD

                                 dealing with physical                    10                 6                 4                 -                 -                 -
                                 health issues                            3%                2%                4%                                                      

                                 work-related problems                    80                56                19                 2                 3                 -
                                                                         20%               20%               18%               13%               75%                  
                                                                                                                                                 BCD                  

                                 dealing with career                       8                 7                 1                 -                 -                 -
                                 decisions                                2%                3%                1%                                                      

                                 dealing with workplace                    2                 2                 -                 -                 -                 -
                                 discrimination                           1%                1%                                                                        

                                 dealing with workplace                    8                 6                 2                 -                 -                 -
                                 conflict                                 2%                2%                2%                                                      

                                 dealing with workplace                    1                 1                 -                 -                 -                 -
                                 harassment                               *%                *%                                                                        

                                 financial problems                        4                 2                 1                 1                 -                 -
                                                                          1%                1%                1%                7%                                    

                                 Social relationships                     14                11                 2                 1                 -                 -
                                                                          4%                4%                2%                7%                                    

                                 Personal development                     42                28                12                 2                 -                 -
                                                                         11%               10%               12%               13%                                    

                                 General well being                       44                27                17                 -                 -                 -
                                                                         11%               10%               16%                                                      

                                 DK/NA                                     2                 2                 -                 -                 -                 -
                                                                          1%                1%                                                                        

                                 CHI-SQUARE                                  <-----------------------------------------33.064---------------------------------------->
                                 SIGNIFICANCE                                                                           5%*                                           

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QE1A Page 22

1.a In the 30 days prior to contacting EAP, how often did emotional problems (such as feeling depressed or anxious) limit your concentration, 
performance and the kind or amount of work you could do?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 none of the time                         40                24                11                 2                 3                 -
                                                                          6%                6%                5%                5%               19%                  

                                 a little of the time                     96                54                34                 5                 3                 -
                                                                         14%               13%               15%               12%               19%                  

                                 some of the time                        187               102                72                11                 -                 2
                                                                         27%               25%               33%               27%                                 67%
                                                                                                               B                                                      

                                 most of the time                        267               158                83                19                 6                 1
                                                                         39%               39%               38%               46%               38%               33%

                                 all of the time                          90                65                19                 4                 2                 -
                                                                         13%               16%                9%               10%               12%                  
                                                                                             C                                                                        

                                 Don't know/Refused                       10                 6                 2                 -                 2                 -
                                                                          1%                1%                1%                                 12%                  

                                 CHI-SQUARE                                  <-----------------------------------------37.536---------------------------------------->
                                 SIGNIFICANCE                                                                           99%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QE1B Page 23

1.b And 30 days after the last session?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 none of the time                         94                67                21                 3                 3                 -
                                                                         14%               16%               10%                7%               19%                  
                                                                                            CD                                                                        

                                 a little of the time                    275               185                77                 9                 3                 1
                                                                         40%               45%               35%               22%               19%               33%
                                                                                           CDE                                                                        

                                 some of the time                        225               121                86                16                 2                 -
                                                                         33%               30%               39%               39%               12%                  
                                                                                             E                BE                 E                                    

                                 most of the time                         61                20                26                10                 5                 -
                                                                          9%                5%               12%               24%               31%                  
                                                                                                               B                 B                 B                  

                                 all of the time                          21                 8                 8                 3                 1                 1
                                                                          3%                2%                4%                7%                6%               33%

                                 Don't know/Refused                       14                 8                 3                 -                 2                 1
                                                                          2%                2%                1%                                 12%               33%

                                 CHI-SQUARE                                  <-----------------------------------------92.023---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QE2A Page 24

2.a In the 30 days prior to contacting EAP, how much difficulty did you have doing your work or other regular daily activities as a result of your 
physical health?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 not at all                              316               184               107                17                 7                 1
                                                                         46%               45%               48%               41%               44%               33%

                                 a little bit                            131                73                44                11                 3                 -
                                                                         19%               18%               20%               27%               19%                  

                                 moderately                              110                65                34                 7                 2                 2
                                                                         16%               16%               15%               17%               12%               67%

                                 quite a bit                              95                62                30                 2                 1                 -
                                                                         14%               15%               14%                5%                6%                  
                                                                                             D                 D                                                      

                                 Could not do daily work                  33                22                 4                 4                 3                 -
                                                                          5%                5%                2%               10%               19%                  
                                                                                             C                                                                        

                                 Don't know/Refused                        5                 3                 2                 -                 -                 -
                                                                          1%                1%                1%                                                      

                                 CHI-SQUARE                                  <-----------------------------------------25.705---------------------------------------->
                                 SIGNIFICANCE                                                                           82%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QE2B Page 25

2.b And 30 days after the last session?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 not at all                              402               251               125                18                 7                 1
                                                                         58%               61%               57%               44%               44%               33%
                                                                                             D                                                                        

                                 a little bit                            160                93                50                14                 3                 -
                                                                         23%               23%               23%               34%               19%                  

                                 moderately                               75                37                31                 5                 2                 -
                                                                         11%                9%               14%               12%               12%                  

                                 quite a bit                              24                11                 9                 1                 2                 1
                                                                          3%                3%                4%                2%               12%               33%

                                 Could not do daily work                  16                 8                 3                 3                 2                 -
                                                                          2%                2%                1%                7%               12%                  

                                 Don't know/Refused                       13                 9                 3                 -                 -                 1
                                                                          2%                2%                1%                                                   33%

                                 CHI-SQUARE                                  <-----------------------------------------52.499---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QE3A Page 26

3.a In the 30 days prior to contacting EAP, to what extent had your problems (whether physical or emotional) interfered with your normal social 
activities with family, friends, or co-workers?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 not at all                               65                35                22                 4                 4                 -
                                                                          9%                9%               10%               10%               25%                  

                                 slightly                                149                84                54                11                 -                 -
                                                                         22%               21%               24%               27%                                    

                                 moderately                              177               102                59                10                 5                 1
                                                                         26%               25%               27%               24%               31%               33%

                                 quite a bit                             197               123                60                 9                 3                 2
                                                                         29%               30%               27%               22%               19%               67%

                                 extremely                               100                65                24                 7                 4                 -
                                                                         14%               16%               11%               17%               25%                  

                                 Don't know/Refused                        2                 -                 2                 -                 -                 -
                                                                          *%                                  1%                                                      

                                 CHI-SQUARE                                  <-----------------------------------------22.752---------------------------------------->
                                 SIGNIFICANCE                                                                           70%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QE3B Page 27

3.b And 30 days after the last session?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 not at all                              183               132                41                 6                 4                 -
                                                                         27%               32%               19%               15%               25%                  
                                                                                            CD                                                                        

                                 slightly                                288               173               100                13                 2                 -
                                                                         42%               42%               45%               32%               12%                  
                                                                                             E                 E                                                      

                                 moderately                              139                73                49                14                 2                 1
                                                                         20%               18%               22%               34%               12%               33%
                                                                                                                                 B                                    

                                 quite a bit                              47                20                19                 4                 3                 1
                                                                          7%                5%                9%               10%               19%               33%

                                 extremely                                23                 6                 8                 4                 5                 -
                                                                          3%                1%                4%               10%               31%                  
                                                                                                                                                  BC                  

                                 Don't know/Refused                       10                 5                 4                 -                 -                 1
                                                                          1%                1%                2%                                                   33%

                                 CHI-SQUARE                                  <----------------------------------------105.168---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QE4A Page 28

4.a In the 30 days prior to contacting EAP, how would you say your overall health was on a scale of 1-5, where 1 is excellent and 5 is poor?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Excellent                                62                42                15                 2                 3                 -
                                                                          9%               10%                7%                5%               19%                  

                                 Very good                               132                73                51                 7                 1                 -
                                                                         19%               18%               23%               17%                6%                  
                                                                                                               E                                                      

                                 Good                                    243               131                82                21                 8                 1
                                                                         35%               32%               37%               51%               50%               33%
                                                                                                                                 B                                    

                                 Fair                                    175               109                56                 7                 1                 2
                                                                         25%               27%               25%               17%                6%               67%
                                                                                             E                 E                                                     E

                                 Poor                                     78                54                17                 4                 3                 -
                                                                         11%               13%                8%               10%               19%                  
                                                                                             C                                                                        

                                 CHI-SQUARE                                  <-----------------------------------------25.025---------------------------------------->
                                 SIGNIFICANCE                                                                           93%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QE4B Page 29

4.b And 30 days after the last session?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Excellent                               129                96                26                 4                 3                 -
                                                                         19%               23%               12%               10%               19%                  
                                                                                            CD                                                                        

                                 Very good                               268               174                81                12                 1                 -
                                                                         39%               43%               37%               29%                6%                  
                                                                                             E                 E                 E                                    

                                 Good                                    166                76                69                14                 7                 -
                                                                         24%               19%               31%               34%               44%                  
                                                                                                               B                 B                 B                  

                                 Fair                                     95                46                38                 9                 1                 1
                                                                         14%               11%               17%               22%                6%               33%
                                                                                                               B                                                      

                                 Poor                                     25                12                 6                 2                 4                 1
                                                                          4%                3%                3%                5%               25%               33%
                                                                                                                                                  BC                  

                                 Don't know/Refused                        7                 5                 1                 -                 -                 1
                                                                          1%                1%                *%                                                   33%

                                 CHI-SQUARE                                  <----------------------------------------104.346---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QE5A Page 30

5.a In the 30 days prior to contacting EAP, how many days did you miss an entire day of work because of your physical, personal or mental health 
problems (average number of days)?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 0 - 3 days                              503               292               174                25                10                 2
                                                                         73%               71%               79%               61%               62%               67%
                                                                                                              BD                                                      

                                 4 - 6 days                               60                43                12                 4                 1                 -
                                                                          9%               11%                5%               10%                6%                  
                                                                                             C                                                                        

                                 7 - 10 days                              30                17                 9                 4                 -                 -
                                                                          4%                4%                4%               10%                                    

                                 more than 10 days                        54                35                13                 5                 1                 -
                                                                          8%                9%                6%               12%                6%                  

                                 Don't know/Refused                       43                22                13                 3                 4                 1
                                                                          6%                5%                6%                7%               25%               33%

                                 CHI-SQUARE                                  <-----------------------------------------26.368---------------------------------------->
                                 SIGNIFICANCE                                                                           95%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QE5B Page 31

5.b. And 30 days after the last session?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 0 - 3 days                              553               329               186                27                 8                 3
                                                                         80%               80%               84%               66%               50%              100%
                                                                                             E                DE                                                  BCDE

                                 4 - 6 days                               19                11                 3                 4                 1                 -
                                                                          3%                3%                1%               10%                6%                  

                                 7 - 10 days                              11                 5                 4                 1                 1                 -
                                                                          2%                1%                2%                2%                6%                  

                                 more than 10 days                        58                36                15                 5                 2                 -
                                                                          8%                9%                7%               12%               12%                  

                                 Don't know/Refused                       49                28                13                 4                 4                 -
                                                                          7%                7%                6%               10%               25%                  

                                 CHI-SQUARE                                  <-----------------------------------------26.321---------------------------------------->
                                 SIGNIFICANCE                                                                           95%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                    Table QE6A1 Page 32

6.1. Please indicate the degree to which you agree with each of the statements for the 30 days PRIOR to accessing the EAP:  I felt stimulated by my 
work.
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Strongly Disagree                       125                80                33                 9                 2                 1
                                                                         18%               20%               15%               22%               12%               33%

                                 Somewhat Disagree                       109                58                39                 7                 4                 1
                                                                         16%               14%               18%               17%               25%               33%

                                 Neutral                                 177               109                57                 7                 4                 -
                                                                         26%               27%               26%               17%               25%                  

                                 Somewhat Agree                          142                81                46                12                 2                 1
                                                                         21%               20%               21%               29%               12%               33%

                                 Strongly Agree                          118                70                41                 5                 2                 -
                                                                         17%               17%               19%               12%               12%                  

                                 Don't know/Refused                       19                11                 5                 1                 2                 -
                                                                          3%                3%                2%                2%               12%                  

                                 CHI-SQUARE                                  <-----------------------------------------17.201---------------------------------------->
                                 SIGNIFICANCE                                                                           36%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                    Table QE6B1 Page 33

6.1. Please indicate the degree to which you agree with each of the statements for the 30 days AFTER the last session:  I felt stimulated by my work.
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Strongly Disagree                        51                25                14                 8                 3                 1
                                                                          7%                6%                6%               20%               19%               33%
                                                                                                                                BC                                    

                                 Somewhat Disagree                        67                32                28                 4                 3                 -
                                                                         10%                8%               13%               10%               19%                  

                                 Neutral                                 172               107                56                 4                 4                 1
                                                                         25%               26%               25%               10%               25%               33%
                                                                                             D                 D                                                      

                                 Somewhat Agree                          213               124                69                17                 2                 1
                                                                         31%               30%               31%               41%               12%               33%
                                                                                             E                 E                 E                                    

                                 Strongly Agree                          154               102                45                 6                 1                 -
                                                                         22%               25%               20%               15%                6%                  
                                                                                             E                 E                                                      

                                 Don't know/Refused                       33                19                 9                 2                 3                 -
                                                                          5%                5%                4%                5%               19%                  

                                 CHI-SQUARE                                  <-----------------------------------------39.636---------------------------------------->
                                 SIGNIFICANCE                                                                           99%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                    Table QE6A2 Page 34

6.2. Please indicate the degree to which you agree with each of the statements for the 30 days PRIOR to accessing the EAP:  I often thought about 
work on my way to the work site.
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Strongly Disagree                        77                53                18                 4                 2                 -
                                                                         11%               13%                8%               10%               12%                  

                                 Somewhat Disagree                        61                34                22                 5                 -                 -
                                                                          9%                8%               10%               12%                                    

                                 Neutral                                  93                62                27                 1                 3                 -
                                                                         13%               15%               12%                2%               19%                  
                                                                                             D                 D                                                      

                                 Somewhat Agree                          136                80                44                 7                 5                 -
                                                                         20%               20%               20%               17%               31%                  

                                 Strongly Agree                          295               162               105                21                 4                 3
                                                                         43%               40%               48%               51%               25%              100%
                                                                                                               E                 E                                BCDE

                                 Don't know/Refused                       28                18                 5                 3                 2                 -
                                                                          4%                4%                2%                7%               12%                  

                                 CHI-SQUARE                                  <-----------------------------------------25.607---------------------------------------->
                                 SIGNIFICANCE                                                                           82%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                    Table QE6B2 Page 35

6.2. Please indicate the degree to which you agree with each of the statements for the 30 days AFTER the last session:  I often thought about work on 
my way to the work site.
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Strongly Disagree                        70                46                18                 5                 1                 -
                                                                         10%               11%                8%               12%                6%                  

                                 Somewhat Disagree                        65                39                21                 5                 -                 -
                                                                          9%               10%               10%               12%                                    

                                 Neutral                                 130                91                34                 2                 3                 -
                                                                         19%               22%               15%                5%               19%                  
                                                                                            CD                 D                                                      

                                 Somewhat Agree                          182               104                62                10                 6                 -
                                                                         26%               25%               28%               24%               38%                  

                                 Strongly Agree                          205               106                77                15                 4                 3
                                                                         30%               26%               35%               37%               25%              100%
                                                                                                               B                                                  BCDE

                                 Don't know/Refused                       38                23                 9                 4                 2                 -
                                                                          6%                6%                4%               10%               12%                  

                                 CHI-SQUARE                                  <-----------------------------------------28.383---------------------------------------->
                                 SIGNIFICANCE                                                                           90%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                    Table QE6A3 Page 36

6.3. Please indicate the degree to which you agree with each of the statements for the 30 days PRIOR to accessing the EAP:  I felt passionate about 
my job.
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Strongly Disagree                       146                91                41                11                 1                 2
                                                                         21%               22%               19%               27%                6%               67%
                                                                                             E                                   E                                   E

                                 Somewhat Disagree                       108                55                42                 9                 2                 -
                                                                         16%               13%               19%               22%               12%                  

                                 Neutral                                 124                75                40                 5                 4                 -
                                                                         18%               18%               18%               12%               25%                  

                                 Somewhat Agree                          142                92                39                 6                 5                 -
                                                                         21%               22%               18%               15%               31%                  

                                 Strongly Agree                          155                90                52                 8                 4                 1
                                                                         22%               22%               24%               20%               25%               33%

                                 Don't know/Refused                       15                 6                 7                 2                 -                 -
                                                                          2%                1%                3%                5%                                    

                                 CHI-SQUARE                                  <-----------------------------------------20.527---------------------------------------->
                                 SIGNIFICANCE                                                                           57%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                    Table QE6B3 Page 37

6.3. Please indicate the degree to which you agree with each of the statements for the 30 days AFTER the last session:  I felt passionate about my 
job.
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Strongly Disagree                        74                40                23                 9                 1                 1
                                                                         11%               10%               10%               22%                6%               33%

                                 Somewhat Disagree                        81                38                34                 6                 3                 -
                                                                         12%                9%               15%               15%               19%                  
                                                                                                               B                                                      

                                 Neutral                                 148                92                44                 6                 5                 1
                                                                         21%               22%               20%               15%               31%               33%

                                 Somewhat Agree                          187               116                59                 8                 4                 -
                                                                         27%               28%               27%               20%               25%                  

                                 Strongly Agree                          172               109                50                 9                 3                 1
                                                                         25%               27%               23%               22%               19%               33%

                                 Don't know/Refused                       28                14                11                 3                 -                 -
                                                                          4%                3%                5%                7%                                    

                                 CHI-SQUARE                                  <-----------------------------------------21.175---------------------------------------->
                                 SIGNIFICANCE                                                                           61%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                    Table QE6A4 Page 38

6.4. Please indicate the degree to which you agree with each of the statements for the 30 days PRIOR to accessing the EAP:  I was often eager to get 
to the work site to start the day.
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Strongly Disagree                       192               119                56                16                 -                 1
                                                                         28%               29%               25%               39%                                 33%

                                 Somewhat Disagree                       120                63                47                 6                 4                 -
                                                                         17%               15%               21%               15%               25%                  

                                 Neutral                                 126                82                28                 9                 6                 1
                                                                         18%               20%               13%               22%               38%               33%
                                                                                             C                                                     C                  

                                 Somewhat Agree                          145                86                48                 7                 4                 -
                                                                         21%               21%               22%               17%               25%                  

                                 Strongly Agree                           84                47                34                 1                 1                 1
                                                                         12%               11%               15%                2%                6%               33%
                                                                                             D                 D                                                      

                                 Don't know/Refused                       23                12                 8                 2                 1                 -
                                                                          3%                3%                4%                5%                6%                  

                                 CHI-SQUARE                                  <-----------------------------------------28.497---------------------------------------->
                                 SIGNIFICANCE                                                                           90%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                    Table QE6B4 Page 39

6.4. Please indicate the degree to which you agree with each of the statements for the 30 days AFTER the last session:  I was often eager to get to 
the work site to start the day.
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Strongly Disagree                        86                43                28                12                 2                 1
                                                                         12%               11%               13%               29%               12%               33%
                                                                                                                                BC                                    

                                 Somewhat Disagree                        79                39                33                 4                 3                 -
                                                                         11%               10%               15%               10%               19%                  

                                 Neutral                                 169               107                45                10                 6                 1
                                                                         24%               26%               20%               24%               38%               33%

                                 Somewhat Agree                          210               127                71                 9                 3                 -
                                                                         30%               31%               32%               22%               19%                  

                                 Strongly Agree                          113                75                33                 3                 1                 1
                                                                         16%               18%               15%                7%                6%               33%
                                                                                             D                                                                        

                                 Don't know/Refused                       33                18                11                 3                 1                 -
                                                                          5%                4%                5%                7%                6%                  

                                 CHI-SQUARE                                  <-----------------------------------------28.233---------------------------------------->
                                 SIGNIFICANCE                                                                           90%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                    Table QE6A5 Page 40

6.5. Please indicate the degree to which you agree with each of the statements for the 30 days PRIOR to accessing the EAP:  I often found myself 
thinking about my work at home.
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Strongly Disagree                       121                80                32                 7                 2                 -
                                                                         18%               20%               14%               17%               12%                  

                                 Somewhat Disagree                        82                50                29                 2                 1                 -
                                                                         12%               12%               13%                5%                6%                  
                                                                                             D                 D                                                      

                                 Neutral                                  81                52                23                 4                 2                 -
                                                                         12%               13%               10%               10%               12%                  

                                 Somewhat Agree                          160                86                60                10                 4                 -
                                                                         23%               21%               27%               24%               25%                  

                                 Strongly Agree                          234               135                72                17                 7                 3
                                                                         34%               33%               33%               41%               44%              100%
                                                                                                                                                                  BCDE

                                 Don't know/Refused                       12                 6                 5                 1                 -                 -
                                                                          2%                1%                2%                2%                                    

                                 CHI-SQUARE                                  <-----------------------------------------16.115---------------------------------------->
                                 SIGNIFICANCE                                                                           29%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                    Table QE6B5 Page 41

6.5. Please indicate the degree to which you agree with each of the statements for the 30 days AFTER the last session:  I often found myself thinking 
about my work at home.
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Strongly Disagree                       108                73                26                 8                 1                 -
                                                                         16%               18%               12%               20%                6%                  
                                                                                             C                                                                        

                                 Somewhat Disagree                        98                62                34                 1                 1                 -
                                                                         14%               15%               15%                2%                6%                  
                                                                                             D                 D                                                      

                                 Neutral                                 130                81                41                 5                 3                 -
                                                                         19%               20%               19%               12%               19%                  

                                 Somewhat Agree                          184               107                61                12                 4                 -
                                                                         27%               26%               28%               29%               25%                  

                                 Strongly Agree                          147                72                52                13                 7                 3
                                                                         21%               18%               24%               32%               44%              100%
                                                                                                                                                   B              BCDE

                                 Don't know/Refused                       23                14                 7                 2                 -                 -
                                                                          3%                3%                3%                5%                                    

                                 CHI-SQUARE                                  <-----------------------------------------32.226---------------------------------------->
                                 SIGNIFICANCE                                                                           96%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QE71 Page 42

7.1. Since the end of my EAP sessions:  I tend to bounce back quickly after a hard time.
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Strongly Disagree                        46                14                18                 9                 5                 -
                                                                          7%                3%                8%               22%               31%                  
                                                                                                               B                BC                BC                  

                                 Disagree                                 57                20                27                 8                 2                 -
                                                                          8%                5%               12%               20%               12%                  
                                                                                                               B                 B                                    

                                 Neutral                                 132                64                53                 7                 6                 2
                                                                         19%               16%               24%               17%               38%               67%
                                                                                                               B                                                      

                                 Agree                                   296               188                94                10                 3                 1
                                                                         43%               46%               43%               24%               19%               33%
                                                                                            DE                DE                                                      

                                 Strongly Agree                          145               114                25                 6                 -                 -
                                                                         21%               28%               11%               15%                                    
                                                                                            CD                                                                        

                                 Don't know/Refused                       14                 9                 4                 1                 -                 -
                                                                          2%                2%                2%                2%                                    

                                 CHI-SQUARE                                  <-----------------------------------------95.501---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QE72 Page 43

7.2. Since the end of my EAP sessions:  I have a hard time making it through stressful events.
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Strongly Disagree                       190               136                47                 4                 3                 -
                                                                         28%               33%               21%               10%               19%                  
                                                                                            CD                 D                                                      

                                 Disagree                                264               159                84                17                 4                 -
                                                                         38%               39%               38%               41%               25%                  

                                 Neutral                                 106                49                44                 6                 6                 1
                                                                         15%               12%               20%               15%               38%               33%
                                                                                                               B                                   B                  

                                 Agree                                    99                50                35                10                 2                 2
                                                                         14%               12%               16%               24%               12%               67%
                                                                                                                                                                     B

                                 Strongly Agree                           25                11                 9                 4                 1                 -
                                                                          4%                3%                4%               10%                6%                  

                                 Don't know/Refused                        6                 4                 2                 -                 -                 -
                                                                          1%                1%                1%                                                      

                                 CHI-SQUARE                                  <-----------------------------------------44.421---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QE73 Page 44

7.3. Since the end of my EAP sessions:  It does not take me long to recover from a stressful event.
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Strongly Disagree                        31                10                14                 5                 2                 -
                                                                          4%                2%                6%               12%               12%                  
                                                                                                               B                                                      

                                 Disagree                                 84                38                29                12                 3                 2
                                                                         12%                9%               13%               29%               19%               67%
                                                                                                                                BC                                  BC

                                 Neutral                                 129                62                56                 5                 6                 -
                                                                         19%               15%               25%               12%               38%                  
                                                                                                              BD                                                      

                                 Agree                                   334               207               105                16                 5                 1
                                                                         48%               51%               48%               39%               31%               33%

                                 Strongly Agree                          105                86                16                 3                 -                 -
                                                                         15%               21%                7%                7%                                    
                                                                                            CD                                                                        

                                 Don't know/Refused                        7                 6                 1                 -                 -                 -
                                                                          1%                1%                *%                                                      

                                 CHI-SQUARE                                  <-----------------------------------------73.785---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                      Table QG1 Page 45

1. Since the end of your EAP sessions, has there been any change with:  your ability to deal with stressful circumstances?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 None at all                             113                52                39                15                 7                 -
                                                                         16%               13%               18%               37%               44%                  
                                                                                                                                BC                BC                  

                                 Slightly                                168                78                74                11                 5                 -
                                                                         24%               19%               33%               27%               31%                  
                                                                                                               B                                                      

                                 Moderately                              192               121                60                 8                 2                 1
                                                                         28%               30%               27%               20%               12%               33%
                                                                                             E                                                                        

                                 Quite a bit                             177               132                38                 5                 1                 1
                                                                         26%               32%               17%               12%                6%               33%
                                                                                           CDE                                                                        

                                 Extremely                                33                23                 7                 2                 1                 -
                                                                          5%                6%                3%                5%                6%                  

                                 N/A                                       7                 3                 3                 -                 -                 1
                                                                          1%                1%                1%                                                   33%

                                 CHI-SQUARE                                  <-----------------------------------------90.43----------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                      Table QG2 Page 46

2. Since the end of your EAP sessions, has there been any change with:  your capacity to put things into perspective?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 None at all                              90                44                32                 7                 7                 -
                                                                         13%               11%               14%               17%               44%                  
                                                                                                                                                  BC                  

                                 Slightly                                127                56                55                12                 4                 -
                                                                         18%               14%               25%               29%               25%                  
                                                                                                               B                 B                                    

                                 Moderately                              207               120                69                13                 4                 1
                                                                         30%               29%               31%               32%               25%               33%

                                 Quite a bit                             218               152                55                 9                 1                 1
                                                                         32%               37%               25%               22%                6%               33%
                                                                                           CDE                 E                                                      

                                 Extremely                                43                35                 8                 -                 -                 -
                                                                          6%                9%                4%                                                      
                                                                                             C                                                                        

                                 N/A                                       5                 2                 2                 -                 -                 1
                                                                          1%                *%                1%                                                   33%

                                 CHI-SQUARE                                  <-----------------------------------------94.529---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                      Table QG4 Page 47

4. Since the end of your EAP sessions, has there been any change with:  your ability to act positively when addressing difficulties?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 None at all                              86                38                32                 8                 8                 -
                                                                         12%                9%               14%               20%               50%                  
                                                                                                                                                 BCD                  

                                 Slightly                                116                55                49                 9                 3                 -
                                                                         17%               13%               22%               22%               19%                  
                                                                                                               B                                                      

                                 Moderately                              229               131                76                17                 4                 1
                                                                         33%               32%               34%               41%               25%               33%

                                 Quite a bit                             203               139                56                 6                 1                 1
                                                                         29%               34%               25%               15%                6%               33%
                                                                                           CDE                 E                                                      

                                 Extremely                                49                42                 6                 1                 -                 -
                                                                          7%               10%                3%                2%                                    
                                                                                            CD                                                                        

                                 N/A                                       7                 4                 2                 -                 -                 1
                                                                          1%                1%                1%                                                   33%

                                 CHI-SQUARE                                  <-----------------------------------------89.263---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                      Table QF1 Page 48

1. What do you believe are the strengths of our EAP?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Quick response                          300               169                94                26                10                 1
                                                                         43%               41%               43%               63%               62%               33%
                                                                                                                                BC                                    

                                 Accessibility /                         266               137               107                17                 4                 1
                                 availability                            39%               33%               48%               41%               25%               33%
                                                                                                              BE                                                      

                                 Professional/helpful                    170               122                43                 3                 1                 1
                                 counsellors                             25%               30%               19%                7%                6%               33%
                                                                                           CDE                DE                                                      

                                 Confidentiality                          97                50                42                 2                 3                 -
                                                                         14%               12%               19%                5%               19%                  
                                                                                             D                BD                                                      

                                 Free service                             75                39                29                 5                 2                 -
                                                                         11%               10%               13%               12%               12%                  

                                 Listening                                70                44                24                 1                 1                 -
                                                                         10%               11%               11%                2%                6%                  
                                                                                             D                 D                                                      

                                 Good comprehension/                      61                44                15                 1                 1                 -
                                 understanding                            9%               11%                7%                2%                6%                  
                                                                                             D                                                                        

                                 Good advice                              59                45                14                 -                 -                 -
                                                                          9%               11%                6%                                                      
                                                                                             C                                                                        

                                 Good service                             53                26                20                 3                 3                 1
                                                                          8%                6%                9%                7%               19%               33%

                                 Amount of resources                      52                34                16                 2                 -                 -
                                                                          8%                8%                7%                5%                                    

                                 Convenient locations                     26                13                10                 1                 2                 -
                                                                          4%                3%                5%                2%               12%                  

                                 Efficiency                               23                19                 3                 -                 1                 -
                                                                          3%                5%                1%                                  6%                  
                                                                                             C                                                                        

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.

                                                                                                                                                                                      Table QF1 Page 49
                                                                                                                                                                                      (Continued)

1. What do you believe are the strengths of our EAP?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Good follow-up                           12                 7                 1                 2                 1                 1
                                                                          2%                2%                *%                5%                6%               33%

                                 Comfortable atmosphere                   10                 9                 1                 -                 -                 -
                                                                          1%                2%                *%                                                      
                                                                                             C                                                                        

                                 Communication                             5                 2                 3                 -                 -                 -
                                                                          1%                *%                1%                                                      

                                 Other                                     7                 2                 2                 2                 1                 -
                                                                          1%                *%                1%                5%                6%                  

                                 Don't know / NA /                         8                 4                 2                 1                 1                 -
                                 Refused                                  1%                1%                1%                2%                6%                  

                                 CHI-SQUARE                                  <----------------------------------------125.863---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                      Table QF2 Page 50

2. What do you believe are the weaknesses of our EAP?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Limited number of                       154                94                52                 6                 1                 1
                                 sessions                                22%               23%               24%               15%                6%               33%
                                                                                             E                 E                                                      

                                 Councellors are not                      69                15                34                12                 7                 1
                                 qualified/educated                      10%                4%               15%               29%               44%               33%
                                 enough                                                                        B                 B                BC                  

                                 Limited number of                        49                14                28                 6                 1                 -
                                 counsellors                              7%                3%               13%               15%                6%                  
                                                                                                               B                 B                                    

                                 Not enough counsellors                   39                22                13                 3                 1                 -
                                 available in my area                     6%                5%                6%                7%                6%                  

                                 Not enough awareness/                    30                23                 5                 1                 1                 -
                                 publicity                                4%                6%                2%                2%                6%                  
                                                                                             C                                                                        

                                 Counsellor could not                     27                 5                16                 5                 1                 -
                                 resolve my issue                         4%                1%                7%               12%                6%                  
                                                                                                               B                 B                                    

                                 Difficult to reach a                     27                15                 8                 4                 -                 -
                                 counsellor                               4%                4%                4%               10%                                    

                                 Not enough follow-up on                  24                 9                10                 4                 1                 -
                                 clients                                  3%                2%                5%               10%                6%                  

                                 Not enough time allotted                 19                14                 5                 -                 -                 -
                                 per session                              3%                3%                2%                                                      

                                 Slow response times                      12                 7                 4                 1                 -                 -
                                                                          2%                2%                2%                2%                                    

                                 Not enough information                    9                 4                 2                 1                 2                 -
                                 provided                                 1%                1%                1%                2%               12%                  

                                 No option for clients to                  2                 -                 1                 1                 -                 -
                                 choose their counsellor                  *%                                  *%                2%                                    

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.

                                                                                                                                                                                      Table QF2 Page 51
                                                                                                                                                                                      (Continued)

2. What do you believe are the weaknesses of our EAP?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Other                                    48                29                14                 2                 2                 1
                                                                          7%                7%                6%                5%               12%               33%

                                 None                                    190               141                45                 1                 2                 1
                                                                         28%               34%               20%                2%               12%               33%
                                                                                           CDE                 D                                                      

                                 Don't know / NA /                        46                34                10                 2                 -                 -
                                 Refused                                  7%                8%                5%                5%                                    

                                 CHI-SQUARE                                  <----------------------------------------167.565---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                      Table QF3 Page 52

3. How might our EAP services be improved?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 More sessions                           135                89                39                 5                 2                 -
                                                                         20%               22%               18%               12%               12%                  

                                 More qualified                           64                20                33                 8                 2                 1
                                 counsellors                              9%                5%               15%               20%               12%               33%
                                                                                                               B                 B                                    

                                 More publicity                           46                30                13                 1                 1                 1
                                                                          7%                7%                6%                2%                6%               33%

                                 More available locations/                43                20                18                 4                 1                 -
                                 offices                                  6%                5%                8%               10%                6%                  

                                 Easier access to                         35                20                12                 3                 -                 -
                                 counsellors                              5%                5%                5%                7%                                    

                                 Provide more information                 34                15                15                 3                 1                 -
                                 (general)                                5%                4%                7%                7%                6%                  

                                 More follow-up on                        25                10                11                 4                 -                 -
                                 individuals                              4%                2%                5%               10%                                    

                                 Better screening for                     24                 7                 7                 6                 4                 -
                                 qualified counsellors                    3%                2%                3%               15%               25%                  
                                                                                                                                BC                BC                  

                                 Better assessment of                     24                 6                 7                 8                 3                 -
                                 individuals                              3%                1%                3%               20%               19%                  
                                                                                                                                BC                                    

                                 Provide more background                  17                 8                 8                 -                 1                 -
                                 information on                           2%                2%                4%                                  6%                  
                                 counsellors              

                                 Greater online presence                  15                 8                 5                 -                 2                 -
                                                                          2%                2%                2%                                 12%                  

                                 Allow individuals to                     11                 1                 7                 2                 1                 -
                                 choose their counsellors                 2%                *%                3%                5%                6%                  
                                                                                                               B                                                      

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.

                                                                                                                                                                                      Table QF3 Page 53
                                                                                                                                                                                      (Continued)

3. How might our EAP services be improved?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Quicker response times                    9                 7                 2                 -                 -                 -
                                                                          1%                2%                1%                                                      

                                 More allotted time per                    7                 6                 1                 -                 -                 -
                                 session                                  1%                1%                *%                                                      

                                 Other                                    44                29                14                 1                 -                 -
                                                                          6%                7%                6%                2%                                    

                                 Don't know / NA /                       255               175                70                 7                 1                 2
                                 Refused                                 37%               43%               32%               17%                6%               67%
                                                                                           CDE                DE                                                     E

                                 CHI-SQUARE                                  <----------------------------------------168.524---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                      Table QF4 Page 54

4. Did you receive the kind of EAP services you expected?
Banner 1

                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Yes                                     582               377               182                17                 3                 3
                                                                         84%               92%               82%               41%               19%              100%
                                                                                           CDE                DE                                                  BCDE

                                 No                                       92                22                35                22                13                 -
                                                                         13%                5%               16%               54%               81%                  
                                                                                                               B                BC               BCD                  

                                 Don't know/Refused                       16                10                 4                 2                 -                 -
                                                                          2%                2%                2%                5%                                    

                                 CHI-SQUARE                                  <----------------------------------------148.341---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                     Table QF4A Page 55

What were you expecting?
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                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                    92                22                35                22                13                 -

                                 Someone to provide                       21                 2                10                 5                 4                 -
                                 advice/suggestions                      23%                9%               29%               23%               31%                  
                                                                                                               B                                                      

                                 Knowledgeable counsellor                 20                 4                 5                 8                 3                 -
                                                                         22%               18%               14%               36%               23%                  

                                 Someone supportive/                      15                 -                 4                 6                 5                 -
                                 understanding                           16%                                 11%               27%               38%                  

                                 Exceeded my expectation                  12                 8                 4                 -                 -                 -
                                                                         13%               36%               11%                                                      
                                                                                             C                                                                        

                                 Better service                           12                 3                 5                 4                 -                 -
                                                                         13%               14%               14%               18%                                    

                                 Faster results/                          11                 2                 6                 1                 2                 -
                                 resolution                              12%                9%               17%                5%               15%                  

                                 More sessions                             8                 4                 2                 2                 -                 -
                                                                          9%               18%                6%                9%                                    

                                 Good counsellor                           2                 -                 1                 1                 -                 -
                                                                          2%                                  3%                5%                                    

                                 Other                                     7                 1                 3                 1                 2                 -
                                                                          8%                5%                9%                5%               15%                  

                                 Don't know / NA /                         2                 -                 2                 -                 -                 -
                                 Refused                                  2%                                  6%                                                      

                                 CHI-SQUARE                                  <-----------------------------------------44.174---------------------------------------->
                                 SIGNIFICANCE                                                                           98%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.

                                                                                                                                                                                      Table QF5 Page 56

5. Is there anything else you would like to say about your experience with EAP counselling services?
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                                                                                                 Counsellor's Ability to Understand Your Concerns                     
                                                                             =========================================================================================
                                                                 Total        Very Satisfied       Satisfied        Dissatisfd     Very Dissatisfied      Refused     
                                                           ----------------- ----------------- ----------------- ----------------- ----------------- -----------------
                                                                         (A)               (B)               (C)               (D)               (E)               (F)

                                 Total                                   690               409               221                41                16                 3

                                 Appreciate the good                     154               103                46                 5                 -                 -
                                 service                                 22%               25%               21%               12%                                    
                                                                                             D                                                                        

                                 Pleased with my                          33                28                 4                 -                 -                 1
                                 counsellor                               5%                7%                2%                                                   33%
                                                                                             C                                                                        

                                 Hope the service                         24                13                 9                 -                 2                 -
                                 continues/isn't cut                      3%                3%                4%                                 12%                  

                                 Would recommend the                      16                14                 2                 -                 -                 -
                                 services to others                       2%                3%                1%                                                      
                                                                                             C                                                                        

                                 Would continue using the                 15                10                 3                 2                 -                 -
                                 service                                  2%                2%                1%                5%                                    

                                 Service should provide                   11                 7                 4                 -                 -                 -
                                 more sessions                            2%                2%                2%                                                      

                                 EAP counselling services                 10                 2                 5                 3                 -                 -
                                 were helpful                             1%                *%                2%                7%                                    

                                 Service requires more                    10                 7                 3                 -                 -                 -
                                 publicity/ promotion                     1%                2%                1%                                                      

                                 Not pleased with                          9                 2                 3                 2                 1                 1
                                 counsellor                               1%                *%                1%                5%                6%               33%

                                 Counselling services did                  2                 -                 -                 1                 1                 -
                                 not resolve my issues                    *%                                                    2%                6%                  

                                 Other                                    21                 5                11                 4                 -                 1
                                                                          3%                1%                5%               10%                                 33%
                                                                                                               B                                                      

                                 No/Nothing                              434               253               141                27                13                 -
                                                                         63%               62%               64%               66%               81%                  

                                 CHI-SQUARE                                  <----------------------------------------142.074---------------------------------------->
                                 SIGNIFICANCE                                                                          100%*                                          

Comparison Groups: BCDEF
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
    or more than 20% of the cells have an expected value of less than 5.