| Average | DTI | Insurance | |
|---|---|---|---|
| More consultation with small/mid-sized institutions | 25% | 39% | 8% |
| More transparent process (i.e. decisions not made in advance) | 23% | 21% | 25% |
| Communicate decision including rationale | 21% | 14% | 29% |
| Avoid “one size fits all” approach | 10% | 14% | 4% |
| Allow more time for consultation/implementation | 8% | 7% | 8% |
| Process takes too long | 8% | 7% | 8% |
| Make it easier to participate (e.g., webinars, in-person) | 6% | 7% | 4% |
| Other | 10% | 7% | 12% |
| None/process is satisfactory | 12% | 11% | 12% |
BASE: Small and mid-sized institutions, excluding those with no opinion (Total sample n=52; DTI n=28; Insurance n=24)