|
2014 All Plans (n=88) |
2014 Professionals (n=41) |
Good staff/service/helpful |
25% |
22% |
Good communication/updates |
15% |
5% |
Difficulty using RRS/website |
13% |
12% |
Satisfied with OSFI/good supervision |
13% |
7% |
Slow service/poor response time |
11% |
15% |
Quick/efficient service/responsive |
9% |
22% |
Inflexible/Interpretation too rigid |
8% |
22% |
Knowledgeable |
8% |
17% |
Lack of contact/OSFI staff hard to reach |
8% |
7% |
Demands unrealistic/too complex |
6% |
5% |
Available/accessible |
5% |
12% |
Lack of support/information |
5% |
5% |
Good/effective websites/RRS |
5% |
2% |
Lack of clarity |
2% |
5% |
Other |
10% |
10% |