| 2014 All Plans (n=88) | 2014 Professionals (n=41) | |
|---|---|---|
| Good staff/service/helpful | 25% | 22% |
| Good communication/updates | 15% | 5% |
| Difficulty using RRS/website | 13% | 12% |
| Satisfied with OSFI/good supervision | 13% | 7% |
| Slow service/poor response time | 11% | 15% |
| Quick/efficient service/responsive | 9% | 22% |
| Inflexible/Interpretation too rigid | 8% | 22% |
| Knowledgeable | 8% | 17% |
| Lack of contact/OSFI staff hard to reach | 8% | 7% |
| Demands unrealistic/too complex | 6% | 5% |
| Available/accessible | 5% | 12% |
| Lack of support/information | 5% | 5% |
| Good/effective websites/RRS | 5% | 2% |
| Lack of clarity | 2% | 5% |
| Other | 10% | 10% |