Evaluation of the 2019 Remembrance Advertising Campaign

Methodology Report

Prepared for:

Veterans Affairs Canada

PSPC Contract # 51019-191011/001/CY

POR Registration #POR 049-19

Contract Award Date: 10/25/2019

Delivery date 04/29/2020

Ekos Research Associates Inc.

Ce rapport est aussi disponible en français

For more information on this report, please email: vac.information.acc@canada.ca

Ekos Research Associates

Contact: Susan Galley

Ottawa Office

359 Kent Street, Suite 300

Ottawa, Ontario

K2P 0R6

Tel: (613) 235 7215

Fax: (613) 235 8498

E-mail: pobox@ekos.com

www.ekos.com

Evaluation of the 2019 Remembrance Advertising Campaign

Methodology Report

Prepared for the Veterans Affairs Canada

Supplier name: Ekos Research Associates

April 29, 2020

This report summarizes results from two surveys of 2000 Canadians each.

Cette publication est aussi disponible en français sous le titre : Évaluation du rapport sur la méthodologie de la campagne de publicité sur la commémoration de 2019

This publication may be reproduced for non-commercial purposes only. Prior written permission must be obtained from Veterans Affairs Canada. For more information on this report, please contact Veterans Affairs Canada at: vac.information.acc@canada.ca

Catalogue number: V44-8/2019E-PDF

International Standard Book Number (ISBN): 978-0-660-34546-8

Related publications (registration number: POR 049-19):

Catalogue Number: V44-8/2019F-PDF (Final Report, French)

ISBN: 978-0-660-34547-5

© Her Majesty the Queen in Right of Canada

Summary

Introduction

As part of its mandate, Veterans Affairs Canada (VAC) seeks to engage Canadians in remembrance. In 2019 the campaign focused on engaging "Canadians in remembering and honouring Canada's brave men and women in uniform who have: served our country during times of war, military conflict and peace, and; made life better for Canadians and for the world". The campaign was designed to encourage Canadians to remember and honour the accomplishments and sacrifices of our Veterans and invite Canadians' participation in remembrance activities, to visit VAC's website and to engage on social media to celebrate them. The campaign supported the Department's mandate to repay the nation's debt of gratitude toward those whose courageous efforts have given us the legacy of peace and freedom and have contributed to our growth as a nation. Advertising concepts demonstrated Canadians' commitment to remember the sacrifices and achievements of Canada's traditional War Service Veterans and modern-day Canadian Armed Forces Veterans. The call to action of the campaign was to engage the pride of Canadians through VAC's website or through social media sites.

Background

VAC's Remembrance advertising campaign has been marketed to an extensive demographic with solid post-campaign recall. The 2019 Remembrance Campaign had a comprehensive set of advertising products that honoured the sacrifices of Canada's Veterans through commemorative activities. Throughout this period, the campaign engaged and inspired youth, brought Canadians together and remembered the contributions of Veterans, showcased Canada's achievements as a result of Canada's Veterans and incited Canadians to explore our rich military history.

To remember Canada's Veterans, 15 and 30-second advertising creatives were used for this campaign. As with previous campaigns, the 2019 campaign was supported by a multimedia strategy to provide maximum reach through traditional channels, as well as online through mobile devices and social media sites, creating multiple opportunities for Canadians to engage in discussions and participate in remembrance. Specifically, this included a call to action to join the conversation on social media by using the hashtag "#CanadaRemembers" or visiting the veterans.gc.ca/CanadaRemembers website.

As the 2019 Remembrance Campaign exceeded $1,000,000, public opinion research is required by Treasury Board using the Advertising Campaign Evaluation Tool (ACET), with additional validating and benchmarking questions following the ACET instrument. Data collection to evaluate the Remembrance Campaign supports the Government of Canada's goal of effectively gauging Canadians knowledge about the efforts of Veterans and those who died in service to Canada; and Canadian military milestones and the Veterans who participated in them are publicly recognized. Information obtained from this process will allow Veterans Affairs Canada to determine the impact of its advertising campaign and provide direction on areas where the campaign can be adjusted to reach a broader Canadian public. The findings will provide useful information to improve future campaigns which are more targeted, informative and geared to the target population.

Research Purpose

Specifically, the purpose of the quantitative post-testing was to evaluate the 2019 Remembrance Campaign and to gauge:

Information obtained through this public opinion research will allow Veterans Affairs Canada to determine the impact of its advertising campaign and provide direction on areas where the campaign can be adjusted to reach a broader Canadian public. The findings will provide useful information to improve future campaigns which are better targeted, more informative and better geared to the target population and Canadians at large. It will also provide a comparison to previous measurement of success of the campaign.

Sample design

Two bilingual, national, online surveys were conducted: one as a baseline, in advance of the campaign, and one following the end of the campaign to measure change in awareness and intent to visit over time, to assess impact of the campaign. The baseline included 2,000 Canadians 18 years of age or older, and the post campaign sample also included 2,000 Canadians, also 18 years of age or older. Each survey instrument was based on the Advertising Campaign Evaluation Tool questions used by the Government of Canada in all of its advertising evaluation research, adding a few campaign-specific questions testing the impact on perceptions and behaviour targeted though the campaign. Each survey instrument included a sample of randomly selected respondents from all provinces and territories.

Each survey sample relied on Ekos' Probit panel, which is assembled using a random digit dial process for sampling from a blended land-line cell-phone frame, and provides full coverage of Canadians with telephone access. The distribution of the recruitment process is meant to mirror the actual population in Canada (as defined by Statistics Canada). As such, the more than 100,000 member panel can be considered representative of the general public in Canada (meaning that the incidence of a given target population within the panel very closely resembles the public at large) and margins of error can be applied.

The contract value for the POR project is $ 36,638.59 (including HST).

Supplier Name: Ekos Research Associates

PWGSC Contract #51019– 191011/001/CY

Contract Award Date: October 25, 2019

To obtain more information on this study, please e-mail vac.information.acc@canada.ca, or

call 1-866-522-2122

Political Neutrality Certification

This certification is to be submitted with the final report submitted to the Project Authority.

I hereby certify as Senior Officer of Ekos Research Associates Inc. that the deliverables fully comply with the Government of Canada political neutrality requirements outlined in the Communications Policy of the Government of Canada and Procedures for Planning and Contracting Public Opinion Research.

Specifically, the deliverables do not include information on electoral voting intentions, political party preferences, standings with the electorate, or ratings of the performance of a political party or its leaders.

Signed by: Susan Galley (Vice President)

Appendix A

Methodology

The survey was conducted in two phases: a benchmarking phase prior to the campaign, and a post-campaign phase. Each survey instrument consisted of the Advertising Campaign Evaluation Tool questions used by the Government of Canada for evaluating campaigns over $1,000,000. The post-campaign survey added questions testing recall of one of two videos key to the campaign, along with questions testing the impact of the videos on perceptions and behaviour. The average time it took respondents to complete the questionnaire was 10.8 minutes for the baseline, and 15.7 minutes for the post-campaign survey. There was a pretesting phase conducted for each survey between October 28 and 29, 2019 (baseline) and on November 14, 2019 (post-campaign) to ensure each questionnaire was working well. This entailed completing cases with 43 English and 36 French (baseline), and 11 English and 10 French (post-campaign) with a suite of questions appended at the end to allow respondents a chance to describe their experience with the survey, in terms of comprehension, relevance, and technical issues. The results of the pretest surveys were reviewed to check for programming and logic errors.

In each case, respondents to the online survey were 18 years of age and older, and were randomly selected. The sample included all provinces and territories, and the survey was administered in English and French, as well as with an accessible link for those using a mobile phone or screen reading technology. The survey sample relied on an Ekos' Probit panel, which is assembled using a random digit dial process for sampling from a blended land-line cell-phone frame, and provides full coverage of Canadians with telephone access. The distribution of the recruitment process is meant to mirror the actual population in Canada (as defined by Statistics Canada). As such, the more than 100,000 member panel can be considered representative of the general public in Canada (meaning that the incidence of a given target population within the panel very closely resembles the public at large) and margins of error can be applied. All households/individuals in the Probit panel are contacted by telephone and the nature of the panel is explained in greater detail (as are privacy policies) and demographic information is collected. At this time the online/off-line as well as landline/cell phone status is ascertained in order to determine the method of completing surveys (i.e., online, telephone, or mail). This variable of ‘type of telephone service' (cell phone only, landline only or both) collected at the time of screening is used to determine cell phone only sample. As with any random digit dialling sample, Probit panel cases are considered to be a probability-based sample.

In the two surveys, the number of total completed cases in the sample is 2,000 with an associated margin of error of up to plus or minus 2.2%, at a .05 confidence interval (i.e., 19 times out of 20). Following the testing component, the baseline survey was collected between October 28 and November 1, 2019. The post-campaign survey was collected between November 14 and 21, 2019.

The regional distribution of the sample is as follows:

Baseline
Province/Region Baseline
British Columbia 299
Alberta 230
Manitoba & Saskatchewan 138
Ontario 744
Quebec 455
Atlantic 132
Territories 2
Total 2,000

Post-Campaign
Province/Region Post-Campaign
British Columbia 268
Alberta 238
Manitoba & Saskatchewan 141
Ontario 771
Quebec 435
Atlantic 141
Territories 6
Total 2,000

Survey data collection adhered to Government of Canada standard for public opinion research. Ekos informed respondents of their rights under the Privacy Act and the Access to Information Act, and ensured that those rights were protected throughout the research process. This included: informing respondents of the purpose of the research; identifying both the sponsoring department and the research supplier; informing respondents that their participation in the study is voluntary, and that the information provided would be administered according to the requirements of the Privacy Act.

Once the survey data was collected, each database was reviewed for data quality. Coding was also completed. Survey results were weighted based on Statistics Canada data according to age, gender and region to ensure the sample was representative of the general public aged 18 years and older.

Data tables were created for each survey to isolate results for major subgroups to be used in the analysis (e.g., results for each age segment, gender, education segment, employment, income segment, region, households with children under 18, those born outside of Canada, by mother tongue, awareness of ads, importance of advertisements to promote Canada's Veterans, importance of activities to remember and honour Canada's Veterans and importance of programs).

Response Rates and Non-Response Bias

The response rate for the online baseline survey is 8.4%. This is calculated using the formula developed by the Marketing Research Intelligence Agency in conjunction with the Government of Canada. https://mria-arim.ca/standards/response-rate-calculation-formula. A total of 31,375 email invitations were sent, of which 156 were returned as undeliverable. A total of 2,000 valid cases were completed, and combined with another 632 sampled panel members who were screened out of the survey due to their responses or a filled quota as the numerator in the calculation of the response rate.

For the post-campaign online survey, the response rate is 8.1%, using the same formula. This includes 33,872 email invitations sent, of which 191 were returned as undeliverable. The 2,000 valid cases completed are combined with another 719 sampled panel members who were screened out of the survey due to their responses or a filled quota to form the numerator in the calculation.

A comparison of each unweighted sample with 2016 Census figures from Statistics Canada suggests that there are similar sources of systematic sample bias in each survey, following patterns typically found in most general public surveys. These include a more educated sample in each survey than found in the population with 40% reporting university degrees in both the baseline and 43% in the post-campaign compared with 25% in the population. Each sample under represents Canadians with a high school level of education or below (22% in both the baseline and 19% in the post-campaign compared with 41% in the population as per 2016 Census figures). There is also an under representation of Canadians born outside of Canada in each survey (12% in the baseline survey and 13% in the post-campaign versus 27% in the general population). This is reflected in an under representation of native speakers of non-official languages and an over representation of native English speakers. In both surveys, 5% of the sample reported having a mother tongue of something other than English or French compared to a 22% incidence in the population at-large. In the baseline survey, 72% of respondents reported English as their mother tongue and 74% in the post-campaign compared to 56% in the general population. As previously described, each sample was weighted by age, gender, and region.

Appendix B

Baseline Questionnaire (English)

INTRO

Thank you for taking the time to complete this survey dealing with current issues of interest to Canadians. Si vous préférez répondre au sondage en français, veuillez cliquer sur « Français » dans le coin supérieur droit.

Your participation is voluntary and your responses will be kept entirely confidential and anonymous. The survey takes about 5 minutes to complete. This survey is being directed by Ekos Research, and is being administered according to the requirements of the Privacy Act.

To view our privacy policy, click here.

If you require any technical assistance, please contact online@ekos.com.

D1A [1,7]

Does anyone in your household work for any of the following organizations?

Select all that apply

A marketing research firm 1

A magazine or newspaper 2

An advertising agency or graphic design firm 3

A political party 4

A radio or television station 5

A public relations company 6

Federal or provincial government 7

None of the above 98

Prefer not to say 99

D1B

Are you...

Male gender 1

Female gender 2

Gender diverse 3

Prefer not to say 99

D1C

In which of the following age categories do you belong?

Less than 18 years old 1

18 to 24 2

25 to 34 3

35 to 44 4

45 to 54 5

55 to 64 6

65 or older 7

D1E

In which province or territory do you live?

Newfoundland and Labrador 1

Prince Edward Island 2

Nova Scotia 3

New Brunswick 4

Quebec 5

Ontario 6

Manitoba 7

Saskatchewan 8

Alberta 9

British Columbia 10

Yukon 11

Northwest Territories 12

Nunavut 13

None of the above 99

Q1

Over the past three weeks, have you seen, read or heard any advertising from the Government of Canada?

Yes 1

No / Do not remember 2

Prefer not to say 99

Q2 [1,16]

Think about the most recent ad from the Government of Canada that comes to mind. Where have you seen, read or heard this ad?

Select all that apply

Cinema 1

Facebook 12

Internet website 2

Magazines 3

Newspaper (daily) 4

Newspaper (weekly or community) 5

Outdoor billboard 6

Pamphlet or brochure in the mail 7

Public transit (bus or subway) 8

Radio 9

Television 10

Twitter 11

Youtube 13

Instagram 14

LinkedIn 15

Other, specify: 77

Prefer not to say 99

Q3

What do you remember about this ad?

77 77

Don't remember 97

T1A

Over the past three weeks, have you seen, read or heard any Government of Canada advertising about Canadian Veterans?

Yes 1

No 2

I don't remember / Not sure 3

Prefer not to say 99

T1B [1,16]

Where have you seen, read or heard this Government of Canada ad about Canadian Veterans?

Select all that apply

Cinema 1

Facebook 12

Internet website 2

Magazines 3

Newspaper (daily) 4

Newspaper (weekly or community) 5

Outdoor billboard 6

Pamphlet or brochure in the mail 7

Public transit (bus or subway) 8

Radio 9

Television 10

Twitter 11

Youtube 13

Instagram 14

LinkedIn 15

Other, specify: 77

Don't know 98

T1C [1,3]

What do you remember about this ad? What words, sounds or images come to mind?

Specify 77

Prefer not to say 99

T1D [1,16]

Which sources would you rely on when looking for information about remembrance and the contributions of Canada's Veterans?

Select all that apply

Facebook 1

Twitter 2

YouTube 3

Instagram 4

LinkedIn 5

Television 10

Internet website, please specify: 6

Magazines, please specify: 7

Newspaper (daily), please specify: 8

Journal or newspaper (weekly or community), please specify: 9

Other, specify: 77

Prefer not to say 99

T1E

Over the past three weeks, have you seen or read content related to Canadian Veterans on social media sites such as Facebook, YouTube, Twitter, Instagram or LinkedIn?

Yes 1

No 2

Prefer not to say 99

PQ3

Thinking of commemorative programming that Veterans Affairs Canada is involved with, please rate the importance of the following:

Q3_NEWD

Hosting commemorative events and ceremonies in Canada

Not at all important 1 1

2 2

3 3

4 5

Very important 5 7

Don't know/ Prefer not to say / No answer 99

Q3_NEWC

Development of commemorative educational resources for schools

Not at all important 1 1

2 2

3 3

4 5

Very important 5 7

Don't know/ Prefer not to say / No answer 99

Q3_NEWF

Funding for commemorative community initiatives

Not at all important 1 1

2 2

3 3

4 5

Very important 5 7

Don't know/ Prefer not to say / No answer 99

Q3_NEWE

Hosting commemorative events and ceremonies in Europe

Not at all important 1 1

2 2

3 3

4 5

Very important 5 7

Don't know/ Prefer not to say / No answer 99

Q3_NEWB

Maintenance of military memorials in Europe

Not at all important 1 1

2 2

3 3

4 5

Very important 5 7

Don't know/ Prefer not to say / No answer 99

Q3_NEWA

Cemetery maintenance and grave marker repair

Not at all important 1 1

2 2

3 3

4 5

Very important 5 7

Don't know/ Prefer not to say / No answer 99

Q4 [1,3]

Please describe in your own words who you consider a Veteran?

Specify 77

Prefer not to say 99

Q5 [1,10]

Veterans and members of the Canadian Armed Forces have served in countries around the world. To your knowledge, in what countries have the Canadian military served over the years?

Specify 77

Prefer not to say 99

T1I

What do you think is the biggest issue facing Veterans today?

Specify 77

Prefer not to say 99

DEMIN

And in closing, a few questions that will help us to analyze the survey results.

D1

Which of the following categories best describes your current employment status? Are you...?

Working full-time (30 or more hours per week) 1

Working part-time (less than 30 hours per week) 2

Self-employed 3

Unemployed, but looking for work 4

A student attending full-time school 5

Retired 6

Not in the workforce (Full-time homemaker, unemployed but not looking for work) 7

Other employment status (please specify) 77

Prefer not to say 99

D2

What is the highest level of formal education that you have completed?

Grade 8 or less 1

Some high school 2

High school diploma or equivalent 3

Registered Apprenticeship or other trades certificate or diploma 4

College, CEGEP or other non-university certificate or diploma 5

University certificate or diploma below bachelor's level 6

Bachelor's degree 7

Post graduate degree above bachelor's level 8

Prefer not to say 99

D3

Are there any children under the age of 18 currently living in your household?

Yes 1

No 2

Prefer not to say 99

D4

Which of the following categories best describes your total annual household income, including income from all household members, before taxes are deducted?

Under $20,000 1

Between $20,000 and $39,999 2

Between $40,000 and $59,999 3

Between $60,000 and $79,999 4

Between $80,000 and $99,999 5

Between $100,000 and $149,999 6

$150,000 or above 7

Prefer not to say 99

D4B [1,3]

Are you a Canadian Veteran, or do you personally know a Canadian Veteran? If so ... what is your relation to the Canadian Veteran?

Yes, I am a Veteran 1

Yes, a family member is a Veteran 2

Yes, a friend/someone else is a Veteran 3

No 4

Don't know / Prefer not to say 99

D5

Where were you born?

Born in Canada 1

Born outside Canada (Specify the country): 2

Prefer not to say 99

D6

In what year did you first move to Canada?

Record year: 77

Prefer not to say 99

D7 [1,2]

What is the language you first learned at home as a child and still understand?

English 1

French 2

Other (specify): 77

Prefer not to say 99

THNK

That concludes the survey. This survey was conducted on behalf of Veterans Affairs Canada. In the coming months the report will be available from Library and Archives Canada. We thank you very much for taking the time to answer this survey. Your help is greatly appreciated.

THNK2

We regret that your responses have shown that you are ineligible to participate in this survey. Thank you for your time.

Appendix C

Post-Campaign Questionnaire (English)

INTRO

Thank you for taking the time to complete this survey dealing with current issues of interest to Canadians.

Si vous préférez répondre au sondage en français, veuillez cliquer sur « Français » dans le coin supérieur droit.

Your participation is voluntary and your responses will be kept entirely confidential and anonymous. The survey takes about 12 minutes to complete. This survey is being directed by Ekos Research, and is being administered according to the requirements of the Privacy Act.

To view our privacy policy, click here.

If you require any technical assistance, please contact online@ekos.com.

D1A [1,7]

Does anyone in your household work for any of the following organizations?

Select all that apply

A marketing research firm 1

A magazine or newspaper 2

An advertising agency or graphic design firm 3

A political party 4

A radio or television station 5

A public relations company 6

Federal or provincial government 7

None of the above 98

Prefer not to say 99

D1B

Are you...

Male gender 1

Female gender 2

Gender diverse 3

Prefer not to say 99

D1C

In which of the following age categories do you belong?

Less than 18 years old 1

18 to 24 2

25 to 34 3

35 to 44 4

45 to 54 5

55 to 64 6

65 or older 7

D1E

In which province or territory do you live?

Newfoundland and Labrador 1

Prince Edward Island 2

Nova Scotia 3

New Brunswick 4

Quebec 5

Ontario 6

Manitoba 7

Saskatchewan 8

Alberta 9

British Columbia 10

Yukon 11

Northwest Territories 12

Nunavut 13

None of the above 99

Q1

Over the past three weeks, have you seen, read or heard any advertising from the Government of Canada?

Yes 1

No / Do not remember 2

Prefer not to say 99

Q2 [1,18]

Think about the most recent ad from the Government of Canada that comes to mind. Where have you seen, read or heard this ad?

Select all that apply

Cinema 1

Facebook 12

Internet website 2

Magazines 3

Newspaper (daily) 4

Newspaper (weekly or community) 5

Outdoor billboard 6

Pamphlet or brochure in the mail 7

Public transit (bus or subway) 8

Radio 9

Television 10

Twitter 11

Youtube 13

Instagram 14

LinkedIn 15

Snapchat 18

Spotify 19

Other, specify: 77

Prefer not to say 99

Q3

What do you remember about this ad?

77 77

Don't remember 97

T1A

Over the past three weeks, have you seen, read or heard any Government of Canada advertising about Canadian Veterans?

Yes 1

No 2

I don't remember / Not sure 3

Prefer not to say 99

T1B [1,18]

Where have you seen, read or heard this Government of Canada ad about Canadian Veterans?

Select all that apply

Cinema 1

Facebook 12

Internet website 2

Magazines 3

Newspaper (daily) 4

Newspaper (weekly or community) 5

Outdoor billboard 6

Pamphlet or brochure in the mail 7

Public transit (bus or subway) 8

Radio 9

Television 10

Twitter 11

Youtube 13

Instagram 14

LinkedIn 15

Snapchat 18

Spotify 19

Other, specify: 77

Don't know 98

T1C [1,3]

What do you remember about this ad? What words, sounds or images come to mind?

Specify 77

Prefer not to say 99

T1D [1,16]

Which sources would you rely on when looking for information about remembrance and the contributions of Canada's Veterans?

Select all that apply

Facebook 1

Twitter 2

YouTube 3

Instagram 4

LinkedIn 5

Television 10

Internet website, please specify: 6

Magazines, please specify: 7

Newspaper (daily), please specify: 8

Journal or newspaper (weekly or community), please specify: 9

Other, specify: 77

Prefer not to say 99

T1E

In the past three weeks, have you seen or read content related to Canadian Veterans on social media sites such as Facebook, YouTube, Twitter, Instagram or LinkedIn?

Yes 1

No 2

Prefer not to say 99

PT1F

In the past three weeks, what commemorative activities, if any, did you take part in to honour Canadian Veterans?

T1FA

Wear a poppy

Yes 1

No 2

T1FB

Attend a ceremony in person

Yes 1

No 2

T1FC

Watch a ceremony on TV

Yes 1

No 2

T1FD

Take a moment of silence

Yes 1

No 2

T1FE

Attend a talk given by a Veteran

Yes 1

No 2

T1FF

Have discussions with students, family, or friends

Yes 1

No 2

T1FG

Share posts on social media

Yes 1

No 2

T1FH

Visit a cenotaph

Yes 1

No 2

T1FI

Read about remembrance, military history, or Veterans

Yes 1

No 2

T1FJ

Watch a video about remembrance, military history, or Veterans

Yes 1

No 2

T1FK [0,1]

Other

Yes 1

No 2

T1H_SCREENA

Recently, various ads about Canadian Veterans aired. Click to watch.

T1H_SCREENB

Recently, various ads about Canadian Veterans aired. Click to watch.

T1H_SCREENC

Click to watch.

T1H_SCREEND

And this internet banner ad was displayed

T1H2

Over the past three weeks, have you seen these ads or any variation of these ads?

Yes 1

No 2

Prefer not to say 99

T1I [1,18]

Where have you seen these ads?

Select all that apply

Cinema 1

Facebook 12

Internet website 2

Magazines 3

Newspaper (daily) 4

Newspaper (weekly or community) 5

Outdoor billboard 6

Pamphlet or brochure in the mail 7

Public transit (bus or subway) 8

Radio 9

Television 10

Twitter 11

YouTube 13

Instagram 14

LinkedIn 15

Snapchat 18

Spotify 19

Other, specify: 77

Don't know 98

T1J [1,3]

What do you think is the main point these ads are trying to get across?

Specify 77

Prefer not to say 99

PT1K

Please indicate your level of agreement with the following statements about these ads.

T1KA

These ads catch my attention

Strongly Disagree 1 1

2 2

3 3

4 4

Strongly Agree 5 5

Prefer not to say 99

T1KB

These ads are relevant to me

Strongly Disagree 1 1

2 2

3 3

4 4

Strongly Agree 5 5

Prefer not to say 99

T1KC

These ads are difficult to follow

Strongly Disagree 1 1

2 2

3 3

4 4

Strongly Agree 5 5

Prefer not to say 99

T1KD

These ads do not favour one political party over another

Strongly Disagree 1 1

2 2

3 3

4 4

Strongly Agree 5 5

Prefer not to say 99

T1KE

These ads talk about an important topic

Strongly Disagree 1 1

2 2

3 3

4 4

Strongly Agree 5 5

Prefer not to say 99

T1KF

These ads provide new information

Strongly Disagree 1 1

2 2

3 3

4 4

Strongly Agree 5 5

Prefer not to say 99

T1KG

These ads clearly convey that the Government of Canada wants you to remember and honour Canadian Veterans

Strongly Disagree 1 1

2 2

3 3

4 4

Strongly Agree 5 5

Prefer not to say 99

PQ3

Thinking of commemorative programming that Veterans Affairs Canada is involved with, please rate the importance of the following:

Q3_NEWD

Hosting commemorative events and ceremonies in Canada

Not at all important 1 1

2 2

3 3

4 5

Very important 5 7

Don't know/ Prefer not to say / No answer 99

Q3_NEWC

Development of commemorative educational resources for schools

Not at all important 1 1

2 2

3 3

4 5

Very important 5 7

Don't know/ Prefer not to say / No answer 99

Q3_NEWF

Funding for commemorative community initiatives

Not at all important 1 1

2 2

3 3

4 5

Very important 5 7

Don't know/ Prefer not to say / No answer 99

Q3_NEWE

Hosting commemorative events and ceremonies in Europe

Not at all important 1 1

2 2

3 3

4 5

Very important 5 7

Don't know/ Prefer not to say / No answer 99

Q3_NEWB

Maintenance of military memorials in Europe

Not at all important 1 1

2 2

3 3

4 5

Very important 5 7

Don't know/ Prefer not to say / No answer 99

Q3_NEWA

Cemetery maintenance and grave marker repair

Not at all important 1 1

2 2

3 3

4 5

Very important 5 7

Don't know/ Prefer not to say / No answer 99

Q4 [1,3]

Please describe in your own words who you consider a Veteran?

Specify 77

Prefer not to say 99

Q5 [1,10]

Veterans and members of the Canadian Armed Forces have served in countries around the world. To your knowledge, in what countries have the Canadian military served over the years?

Specify 77

Prefer not to say 99

T1I_2

What do you think is the biggest issue facing Veterans today?

Specify 77

Prefer not to say 99

DEMIN

And in closing, a few questions that will help us to analyze the survey results.

D1

Which of the following categories best describes your current employment status? Are you...?

Working full-time (30 or more hours per week) 1

Working part-time (less than 30 hours per week) 2

Self-employed 3

Unemployed, but looking for work 4

A student attending full-time school 5

Retired 6

Not in the workforce (Full-time homemaker, unemployed but not looking for work) 7

Other employment status (please specify) 77

Prefer not to say 99

D2

What is the highest level of formal education that you have completed?

Grade 8 or less 1

Some high school 2

High school diploma or equivalent 3

Registered Apprenticeship or other trades certificate or diploma 4

College, CEGEP or other non-university certificate or diploma 5

University certificate or diploma below bachelor's level 6

Bachelor's degree 7

Post graduate degree above bachelor's level 8

Prefer not to say 99

D3

Are there any children under the age of 18 currently living in your household?

Yes 1

No 2

Prefer not to say 99

D4

Which of the following categories best describes your total annual household income, including income from all household members, before taxes are deducted?

Under $20,000 1

Between $20,000 and $39,999 2

Between $40,000 and $59,999 3

Between $60,000 and $79,999 4

Between $80,000 and $99,999 5

Between $100,000 and $149,999 6

$150,000 or above 7

Prefer not to say 99

D4B [1,3]

Are you a Canadian Veteran, or do you personally know a Canadian Veteran? If so ... what is your relation to the Canadian Veteran?

Yes, I am a Veteran 1

Yes, a family member is a Veteran 2

Yes, a friend/someone else is a Veteran 3

No 4

Don't know / Prefer not to say 99

D5

Where were you born?

Born in Canada 1

Born outside Canada (Specify the country): 2

Prefer not to say 99

D6

In what year did you first move to Canada?

Record year: 77

Prefer not to say 99

D7 [1,2]

What is the language you first learned at home as a child and still understand?

English 1

French 2

Other (specify): 77

Prefer not to say 99

THNK

That concludes the survey. This survey was conducted on behalf of Veterans Affairs Canada. In the coming months the report will be available from Library and Archives Canada. We thank you very much for taking the time to answer this survey. Your help is greatly appreciated.

THNK2

We regret that your responses have shown that you are ineligible to participate in this survey. Thank you for your time.