COMMAND CENTER PROJECT : 112914
STYPE. Sample Type (sample)
LANG. Survey Language
SCR1. Which of the following best describes you?
Q1A. To the best of your knowledge, what methods can you use to access or apply for VAC´s benefits?
SCR2. Are you a registered user of My VAC Account?
SCR3. In the past 2 years, have you signed into My VAC Account?
USERTYPE. Lapsed or non-user.
Q1. Before we contacted you for this survey, had you heard of My VAC Account?
Q2. Approximately how long has it been since you last used My VAC Account?
Q3. What was the reason you registered for My VAC Account?
Q4. Did you find registering for My VAC Account very easy, somewhat easy, somewhat difficult or very difficult?
Q5. What did you find difficult about registering for My VAC Account?
Q6. How did you first hear about My VAC Account?
Q7. What, if anything, do you know about My VAC Account?
Q8. What is the main reason you [haven’t registered to use My VAC Account/have not used My VAC Account recently]?
Q9. How interested are you in learning more about this online service channel?
Q10. How likely or unlikely would you be to [register for My VAC Account/start using My VAC Account again]?
Q11. Why are you not likely to [register for My VAC Account/start using My VAC Account again]?
Q12A. Not a factor at all/Very important factor: Concerns about the security of personal information when using the Internet.
Q12B. Not a factor at all/Very important factor: Not comfortable using online services like My VAC Account.
Q12C. Not a factor at all/Very important factor: Do not have a computer or access to one.
Q12D. Not a factor at all/Very important factor: Do not have internet access or access is unreliable.
Q12E. Not a factor at all/Very important factor: No interest in using online services like My VAC Account.
Q12F. Not a factor at all/Very important factor: Don't understand the benefits or advantages of using My VAC Account.
Q13. What, if anything, would encourage or motivate you to [start using My VAC Account/use My VAC Account again]?
Q14A. Not a factor at all/Very important factor: Applying is easier with a guided web form in My VAC Account for certain applications
Q14B. Not a factor at all/Very important factor: Uploading documents rather than sending by mail
Q14C. Not a factor at all/Very important factor: Having a record of your conversation with VAC
Q14D. Not a factor at all/Very important factor: Receiving documents online rather than waiting for mail
Q14E. Not a factor at all/Very important factor: Being able to check the status of your application anytime
Q14F. Not a factor at all/Very important factor: Receiving an email notification when your application changes status
Q14G. Not a factor at all/Very important factor: Being able to update profile and direct deposit information
Q14H. Not a factor at all/Very important factor: Receiving VAC news updates
Q15. In the last year or so, have you submitted a paper application by mail or in person at a VAC area office?
Q16. How likely or unlikely would you be to submit your next benefit application through My VAC Account?
Q17. In the last two years or so, prior to the COVID-19 office closures, have you called VAC’s client centre or visited an area office with a question?
Q18. How likely or unlikely would you be to use secure messaging to communicate with VAC?
Q19. How would you prefer to receive news about benefits from Veterans Affairs Canada?
Q20. All things considered, are you very comfortable, somewhat comfortable, not very comfortable or not at all comfortable using web applications?
Q21. In what year were you born?
Q22. Would you be willing to tell me in which of the following age categories you belong?
Q23. In which province or territory do you live?
Q26. Do you have internet access at home?
Q27. What type of internet connection do you have at home?
Q28. Gender