SBIPS SA - Domains of Expertise

Table of Contents

1. Business Transformation
2. ERP/CRM
3. Electronic Services Delivery
4. Geospatial Informatics Services
5. Information Management/Business Intelligence
6. IT Systems Management
7. Legacy Support and Transition
8. Managed Services
9. Network Services
10. Security Management
11. Systems Integration

1. Business Transformation

Services to improve and transform a business across organizational boundaries, business processes and technology platforms to better accomplish the needs and capabilities of the organization. Services may include change management, business process re-engineering, organizational development, etc.

2. ERP/CRM

Services relating to the planning, design, implementation, integration and support of enterprise-wide systems that support corporate functions including finance, HR, customer relationship management or materiel with links to suppliers, stakeholders, and customers.

3. Electronic Services Delivery

Services that use electronic transaction and management technology to facilitate access to outside clients. These services can include payment of financial benefits, prescribed benefits/services, provision of non-financial information, time and attendance tracking, and a myriad of other applications. It is an electronic means of providing access to the services and benefits that government agencies provide to citizens, residents, employees, and those entities with which government business is conducted.

4. Geospatial Informatics Services

Geospatial Informatics Services are focused on the acquisition, geoprocessing, storage, analysis, dissemination and management of geographically referenced information for improved decision-making with Geographic Information Systems (GIS) and spatially enabled databases. This role involves the design, customization, implementation and delivery of technical geospatial solutions.

5. Information Management/Business Intelligence

Services aimed at providing knowledge workers with easy and timely access to the right information, on demand, from wherever it is created or maintained within the organization. Services range from strategy to implementation of ad hoc query, report writing, decision support analytics, content management, document management and records management.

6. IT Systems Management

Best Practices in IT Service Management assisting organizations in achieving operational excellence through the adoption of customer focused, process oriented, cost effective approaches to IT service delivery.

7. Legacy Support and Transition

Support, maintenance and enhancement of the legacy computing environment and the transition of legacy applications to more advanced technologies.

8. Managed Services

IT Infrastructure and applications management services that provide cost-effective support for business applications and IT infrastructure. Services include: desktop and server management, datacentre management, network management, application management and help desk support services.

9. Network Services

Services to plan, deploy, optimize and manage complex network infrastructures that support data, voice, video, etc.

10. Security Management

Services that support an enterprise-wide approach to managing real-time security events, as well as proactive alerts and notifications of new vulnerabilities. This may include both best practices as well as infrastructure and technology solutions, and may include backup and disaster recovery capabilities as well as operational redundancy as deemed appropriate and reasonable protection.

11. Systems Integration

Services to support the development, maintenance and integration and testing of system components to merge their functional and technical characteristics into a comprehensive, interoperable system. Services include project management, architecture, design, development, testing and deployment.