Supporting information on lower level programs—2015 to 2016 Departmental Performance Report

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Program 1.1: Acquisitions

Sub-program 1.1.1: General procurement services

This sub-program identifies Public Services and Procurement Canada (PSPC) as the government's primary procurement service provider offering the federal government a broad base of standard or unique procurement solutions including contracts, standing offers, supply arrangements and procurement tools. The role of PSPC in this area is to manage contracts for goods, services and construction on behalf of client departments and agencies of the Government of Canada, and includes the management of contractual activities such as planning, acquisitions, and contract administration. In general, while the procurement solutions addressed in this sub-program can be complex, they are typically the common, frequently purchased requirements of most departments.

Sub-program 1.1.2: Customized procurement services

This sub-program identifies PSPC as the government's procurement provider for customized procurement solutions including industry consultations, market surveys, conducting complex competitive solicitations and contract negotiations, award and management of contracts including legal agreements. Often such procurements include a wide range of technically complex systems and services, are unique, high in dollar value, and are long-term agreements. Because of the complexity and the nature of the requirements, they usually require early involvement of PSPC procurement specialists in the definition phase of the program and require dedicated procurement teams in the implementation phase of the procurement strategies. Since these procurements may be sensitive in nature and/or require a multi-phased approach, risk management, performance management, financial management and change management are all important aspects of the overall project management regime.

Sub-program 1.1.3: Acquisition stewardship

This sub-program identifies PSPC as the government's primary steward of government acquisitions providing the federal government and suppliers with a well-functioning acquisition system. As such, PSPC ensures effective management of the acquisition function by:

• providing direction and guidance to stakeholders
• overseeing the development and deployment of government-wide strategies
• designing processes and tools to preserve the integrity of the acquisition system
• maintaining the system's relevance and focus on the evolving needs and resource realities of federal departments and agencies, and the capacities of supplier communities

Sub-sub-program 1.1.3.1: Acquisition policy and strategic management

This sub-sub-program identifies PSPC as the strategic leader in:

• understanding and interpreting the legislative and policy landscape to support the management and continuous improvement of government acquisitions
• the provision of acquisition-related advice, guidance and oversight including the development and application of standards and guidelines in support of Acquisition Program objectives
• developing and implementing tools and instruments designed to improve the effective and efficient management of the acquisition system for the federal government and suppliers

Sub-sub-program 1.1.3.2: Client and supplier engagement

This sub-sub-program identifies PSPC as the lead in engaging federal departments and agencies, suppliers, and other stakeholders in identifying best practices in the area of procurement, and informing the design and management of effective approaches and tools.

Sub-program 1.1.4: Acquisition support and innovation

This sub-program identifies PSPC as the government's primary provider of common services and programs for the federal government, industry and consumers that support or leverage the acquisition function from the provision of standards development and conformity assessment services to the disposal of government goods, as well as programs that use the acquisition system to advance the government's socio-economic objectives for Canadians.

Sub-sub-program 1.1.4.1: Build in Canada Innovation Program

This sub-sub-program identifies PSPC as the leader in using the government's acquisition system as a vehicle to support innovative Canadian businesses by providing them with opportunities to test and evaluate their pre-commercial products and services to support their entry into the marketplace.

Sub-sub-program 1.1.4.2: Asset disposal

This sub-sub-program identifies PSPC as responsible for providing services to support the federal government to responsibly manage the disposal of surplus moveable or seized goods in a manner that is transparent, financially sustainable, and provides best value to the government.

Sub-sub-program 1.1.4.3: Standards development and certification

This sub-sub-program identifies PSPC as responsible for providing a client-centred, comprehensive development of standards and conformity assessment services in support of the economic, regulatory, procurement, health, safety, and environmental interests of government, industry, and consumers.

Program 1.2: Accommodation and real property services

Sub-program 1.2.1: Federal accommodation

This sub-program provides for the accommodation needs of federal organizations by providing and maintaining a cost effective portfolio of office facilities and common use assets and special properties (predominantly conference and training facilities). This sub-program is composed of two primary activities:

1. the provision, on an obligatory basis, of general-purpose accommodation and common use space to support the delivery of government programs
2. optimization of real property investments in direct support of the provision of accommodation

Sub-program 1.2.2: Federal holdings

This sub-program includes a diverse portfolio of federal facilities and activities under the purview of the Minister of Public Services and Procurement that are grouped for reporting purposes:

• the stewardship and management of major engineering assets and wharves, as well as the development of strategies for their divestiture
• the administration, capital management and leasing services for residential housing units in the Northwest Territories and Nunavut to support the delivery of federal government programs
• appraisals for all acquisitions, dispositions and transfers of real estate, as well as the maintenance of related guidelines and policies
• the authoritative interpretation of expropriation legislation and regulations, and the implementation of the expropriation process on behalf of the federal government

Sub-program 1.2.3: Real property services

This sub-program provides real property services, on a fee for service basis, to the Federal Accommodation, Federal Holdings and Parliamentary Precinct programs of PSPC, as well as to other departments.

Sub-program 1.2.4: Payments in lieu of taxes

This sub-program administers the Payments in Lieu of Taxes program on behalf of the Government of Canada by issuing payments to taxing authorities under the authority of the Payments in Lieu of Taxes Act. Local taxing authorities benefit through receipt of payments, which compensate them for the services they provide to federal property located in their jurisdictions.

Sub-program 1.2.5: Parliamentary Precinct

This sub-program provides essential office and special use accommodations space that supports the delivery of the programs and services to the Parliament of Canada. The accommodations space is defined as the buildings occupied in majority by the Senate, the House of Commons and the Library of Parliament, and the related premises and grounds, as well as required leases, and including swing space and rehabilitated buildings under the Long Term Vision and Plan (LTVP) necessary to support their work (constituency offices are excluded).

Sub-program 1.2.6: Cape Breton operations

This sub-program identifies PSPC as responsible for Cape Breton Operations which includes the overall management of the residual obligations of the former Cape Breton Development Corporation (CBDC), as well as the real property portfolio of the former Enterprise Cape Breton Corporation (ECBC). The residual obligations include the management of post-employment benefits for former CBDC employees including miners, as well as obligations relating to the monitoring and oversight of environmentally impacted land holdings and mine water management. Also included in this sub-program are land management activities on properties transferred from ECBC, with activities such as the administration and management of real estate, and the development of strategies for divestiture.

Program 1.3: Receiver General for Canada

Sub-program 1.3.1: Stewardship of Consolidated Revenue Fund and Accounts of Canada

This sub-program safeguards the integrity of the Consolidated Revenue Fund and the Accounts of Canada on behalf of Canadians (receipt, transfer, holding and disbursement of public money, and the redemption and settlement of all payments, production of Public Accounts and monthly statements of financial operations), and develops and maintains Receiver General treasury, accounting and reporting systems.

Sub-program 1.3.2: Receiver General services

This sub-program provides optional bill payment services for departments and agencies, and maintains operations for an optional departmental financial and materiel management system offering.

Program 1.4: Integrity programs and services

Sub-program 1.4.1: Contract security

This sub-program contributes to the government's national security agenda and safeguards Canadian and foreign governments' sensitive information and assets entrusted to private-sector companies or individuals when under government contract. In this context, it is responsible for evaluating and granting security clearance requests from industry. The program negotiates, concludes and administers international industrial arrangements between foreign governments and PSPC to open new markets to Canadian industries in the domain of classified information and assets.

Sub-program 1.4.2: Controlled goods

This sub-program, through the registration and inspection of private sector individuals and companies possessing, examining or transferring controlled goods, mitigates the risk of proliferation of tactical and strategic assets, helps strengthen Canada's defence trade controls, and supports Canada's domestic and international security interests.

Sub-program 1.4.3: Forensic accounting services

This sub-program provides forensic accounting services to national and international governments, law enforcement agencies and prosecution services on criminal investigations in areas such as white collar crime, proceeds of crime, commercial crime, money laundering, securities market fraud, organized crime, illicit drugs, and terrorist activities.

The program supports police investigations and prosecutions by providing specialized advice, detailed forensic accounting reports, and expert witnesses testimony on the financial aspects of criminal investigations. The program's goal is to serve the Canadian Criminal Justice system by identifying, analyzing, and explaining complex financial and accounting elements of criminal activities in an objective, independent and non-technical manner, thus helping judges and juries make informed decisions.

Sub-program 1.4.4: Operational integrity services

This sub-program provides management, client departments, government suppliers, Parliament and Canadians with independent assurance that PSPC's activities are conducted with prudence, probity and integrity.

Program 1.5: Federal pay and pension administration

Sub-program 1.5.1: Pay

This sub-program administers the pay and benefits processes for the Public Service of Canada and other organizations, in accordance with collective agreements, compensation policies and Memoranda of Understanding. Pay and benefits administration includes the development and delivery of services, processes and systems, and the provision of information, training and advice to compensation advisors in departments. For most departments using the government accredited HR system (Peoplesoft), PSPC also provides all compensation services.

Sub-program 1.5.2: Pension

This sub-program administers pension plans and benefits for the Government of Canada. Pension administration includes the development and delivery of services, processes and systems, and the provision of information and advice to, and liaison with, employees and pensioners. This permits PSPC to administer pensions in accordance with applicable legislation and policies.

Program 1.6: Linguistic management and services

Sub-program 1.6.1: Terminology Standardization Program

As the federal government's terminology standardization and linguistic authority, the Translation Bureau is mandated with the development, standardization and distribution of terminology in the public service. In this capacity, this sub-program aims to ensure the establishment of terminology and language standards to promote consistency and quality in the government's communication with Canadians and to:

• optimally manage the government's terminology expertise
• strengthen the government's role in the language field on the national and international scenes
• showcase Canada's collective wealth of linguistic and terminological knowledge.

Sub-program 1.6.2: Translation and other linguistic services

This sub-program aims to offer a full, integrated range of language solutions in both official languages, in Canada's Aboriginal languages, and in over 100 foreign languages. It ensures an effective and efficient provision of quality translation, revision, editing and language advice services at a reasonable cost to the judiciary and federal departments and agencies on a cost recovery basis.

Sub-program 1.6.3: Translation and interpretation to Parliament

This sub-program aims to ensure the provision of timely translation, interpretation and other linguistic services to Parliament. This enables Parliament to function in both official languages and any other languages required. More precisely, the Bureau translates and reviews documents from:

• the House of Commons
• the Senate
• Senate and House of Commons committees
• Members' of Parliament (MPs) and Senators' offices
• administrative services of both Houses,
• the Library of Parliament
• the Office of the Conflict of Interest and Ethics Officer
• the Office of the Senate Ethics Officer

It also provides official languages interpretation for the debates in the:

• House of Commons
• Senate
• Cabinet and their committees
• press conferences
• proceedings of parliamentary associations.

Furthermore, interpreters regularly accompany Senators and MPs who belong to parliamentary committees when they travel in Canada and abroad.

Sub-program 1.6.4: Conference interpretation

This sub-program aims to ensure the provision of conference interpretation services in both official languages, in Canada's Aboriginal languages, in foreign languages, and in visual languages to all federal government departments and agencies. Conference interpreters provide interpretation services at events such as:

• international summits
• bilateral or multilateral discussions between heads of state/government
• intra- or inter-departmental conferences and meetings between federal ministers and their provincial or territorial counterparts

Program 1.7: Specialized programs and services

Sub-program 1.7.1: Greening of government operations

This sub-program provides government-wide leadership in greening government operations to be achieved through both effective greening of its own operations and providing government-wide leadership to enable significant reductions in the environmental impact of federal operations. This is done through the development of policies and guidelines pertaining to environmental stewardship.

Sub-program 1.7.2: Client service strategy

This sub-program leads PSPC's Client Service Strategy and provides leadership across the Department in the development and implementation of service renewal initiatives. The strategy is based on six pillars:

• service standards
• departmental service agreements
• service offerings
• client relationship management
• service culture
• satisfaction measurement

Sub-program 1.7.3: Government information services

This sub-program provides information to Canadians on Government of Canada programs and publications, and supports the effectiveness of Government of Canada communications activities through the provision of:

• the depository services program
• public opinion research coordination
• advertising coordination and partnerships
• the Canada Gazette
• electronic media monitoring

Sub-program 1.7.4: Document imaging services

This sub-program provides document imaging and data capture solutions as cost-recovery service to federal organizations. The service consists of image processing, indexing and secure archiving of electronic records. Modernization of business processes through document imaging enabled services assists departments in reducing processing costs and, in some cases, reducing ware- housing costs, improves service levels to citizens, and unlocks corporate knowledge stored in paper archives for improved decision making. This service is certified against the required Canadian standards for electronic records as documentary evidence for use in legal disputes.

Sub-program 1.7.5: Shared travel services

This sub-program identifies PSPC as responsible for providing government-wide common and standardized tools to simplify and efficiently manage and reduce the cost of government travel, as well as supporting enhanced transparency, accountability and financial reporting for government travel.

Sub-program 1.7.6: Central relocation services

This sub-program identifies PSPC as responsible for managing a government-wide common service that oversees moving operations for the relocation of all federal government employees, excluding Department of National Defence and Royal Canadian Mounted Police.

Sub-program 1.7.7: Government of Canada administrative services

This sub-program has a horizontal focus to delivering corporate administrative and human resources support services, on cost recovery basis, to achieve efficiencies for client federal organizations. Government of Canada Administrative Services reduces the number of back-office administrative information technology systems across government; and purchases, creates, modifies and maintains common Government of Canada versions of products, which eliminates duplication in individual departments and agencies allowing them to focus resources on key programs.

Program 1.8: Procurement Ombudsman

Sub-program 1.8.1: Review of procurement practices

This sub-program allows for an independent third party review of systemic issues in government-wide procurement practices, and makes recommendations in support of fairness, openness and transparency in federal procurement. This sub-program helps promote the integrity, transparency and accountability of the government's procurement activities.

Sub-program 1.8.2: Supplier complaints

This sub-program helps ensure that complaints regarding the award and administration of contracts are addressed in a helpful and timely manner by a knowledgeable and independent third-party. It also ensures the provision of facilitation and dispute resolution services, which can provide a timely and cost-effective process for the resolution of contract disputes.

Program 1.9: Internal services

Sub-program 1.9.1: Management and oversight services

Management and Oversight Services involve activities undertaken for determining strategic direction and governance, program planning and design; representing values and ethics; and allocating resources and taking investment decisions; as well as those activities related to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies, and/or plans.

Service Groupings for Management and Oversight Services include:

• strategic policy and planning and government relations (including federal/provincial/territorial/international)
• executive services
• corporate policy, standards, guidelines
• investment planning
• project management
• risk management
• performance and reporting
• internal audit
• evaluation

Sub-program 1.9.2: Communications services

Communications Services involves activities undertaken to ensure that Government of Canada communications are effectively managed, well-coordinated and responsive to the diverse information needs of the public. The communications management function ensures that the public, internal or external, receives government information, and that the views and concerns of the public are taken into account in the planning, management and evaluation of policies, programs, services, and initiatives.

Service Groupings for Communications Services include:

• public opinion research
• corporate identity
• consultations
• media relations
• advertising, fairs, exhibits
• in-person service, telephone, facsimile, mail, internet
• translation
• publications

Sub-program 1.9.3: Legal services

Legal Services involve activities undertaken to enable government departments and agencies to pursue policy, program and service delivery priorities and objectives within a legally sound framework.

Services include:

• providing policy and program advice
• directing the development and drafting of the legal content of bills, regulations and guidelines
• assisting in the identification, mitigation and management of legal risks
• providing legal support to ensure compliance and enforcement of standards, regulations and guidelines
• representing the Crown's interests in litigation.

Service Groupings for Legal Services include:

• legal advice
• preparation of legal documents
• litigation services
• legislative drafting
• legal oversight

Sub-program 1.9.4: Human resources management services

Human Resources Management Services involve activities undertaken for determining strategic direction, allocating resources among services and processes, as well as activities relating to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies, and/or plans.

Service Groupings for Human Resources Management Services include:

• human resources planning, work, organization design and reporting
• job and position management
• employee acquisition and orientation
• total compensation
• employee performance, learning, development and recognition
• permanent and temporary separations
• workplace management

Sub-program 1.9.5: Financial management services

Financial Management Services involve activities undertaken to ensure the prudent use of public resources, including planning, budgeting, accounting, reporting, control and oversight, analysis, decision support and advice, and financial systems.

Service Groupings for Financial Management Services include:

• financial planning and budgeting
• accounting management
• expenditure control
• payments service
• collections and receivables service
• asset and liability management service

Sub-program 1.9.6: Information management services

Information management services involve activities undertaken to achieve efficient and effective information management to:

• support program and service delivery
• foster informed decision making
• facilitate accountability, transparency, and collaboration
• preserve and ensure access to information and records for the benefit of present and future generations

Information management is the discipline that directs and supports effective and efficient management of information in an organization, from planning and systems development to disposal or long-term preservation.

Service Groupings for Information Management Services include:

• enterprise information architecture services
• data management services
• records and document management services
• library services
• content management services
• archival services
• business intelligence and decision support services
• access to information and privacy services

Sub-program 1.9.7: Information technology services

Information Technology Services involve activities undertaken to achieve efficient and effective use of information technology to support government priorities and program delivery, to increase productivity, and to enhance services to the public. The management of information technology includes planning, building (or procuring), operating and measuring performance.

Service Groupings for Information Technology Services include:

• distributed computing
• application/database development and maintenance
• production and operations computing
• telecommunications network (data and voice)
• and information technology security

Sub-program 1.9.8: Real property services

Real Property Services involve activities undertaken to ensure real property is managed in a sustainable and financially responsible manner throughout its life cycle, to support the cost- effective and efficient delivery of government programs. Real property is defined as any right, interest or benefit in land, which includes mines, minerals and improvements on, above or below the surface of the land.

Service Groupings for Real Property Services include:

• acquisition
• operations and management
• disposal

Sub-program 1.9.9: Materiel services

Materiel Services involve activities undertaken to ensure that materiel can be managed by departments in a sustainable and financially responsible manner that supports the cost-effective and efficient delivery of government programs. Materiel is defined as all movable assets, excluding money and records, acquired by Her Majesty in right of Canada. Materiel management entails all activities necessary to acquire, hold, use and dispose of materiel, including the notion of achieving the greatest possible efficiency throughout the life cycle of materiel assets.

Service Groupings for Materiel Services include:

• acquisition
• operations and management
• disposal

Sub-program 1.9.10: Acquisition services

Acquisition Services involve activities undertaken to acquire a good or service to fulfill a properly completed request (including a complete and accurate definition of requirements and certification that funds are available) until entering into or amending a contract.

Service Groupings for Acquisition Services include:

• goods acquisitions
• services acquisitions
• construction acquisitions
• other acquisitions (acquisitions that fall outside the definitions of goods or services)

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