Public Service Pay Centre dashboard
as of September 20, 2017
Transactions beyond normal workload
Details on transactions beyond normal workload
Details on Transactions beyond normal workload
This month, we have seen the number of transactions beyond the normal workload increase by 20,000. This increase is a result of our current focus on processing collective agreement payments, which has proven more complex and time consuming than initially anticipated. Retroactive payments associated with collective agreements date back several years and require that data be extracted from the government’s former pay system. To address this, we have had to nearly triple the number of compensation advisors dedicated to collective agreements, which means we have fewer staff working on new and existing transactions at the Public Service Pay Centre. We continue our recruitment and hiring efforts with respect to compensation experts for our Miramichi and satellite offices. Further to these efforts, we have recently provided an incentive package to enhance the recruitment and retention of compensation advisors to address pay administration system issues related to the implementation of Phoenix.
Public Service Pay Centre workflow
August 23 to September 20
August 23 to September 20
August 23 to September 20
Details on Public Service Pay Centre workflow
Details on Public Service Pay Centre workflow
This month, the number of transactions that came in to the Public Service Pay Centre was 88,000, and the number processed was 68,000. It is important to note, however, that these are not the only transactions processed this month. In September alone, staff at the Pay Centre processed an additional 11,000 transactions associated with collective agreements. During the same period, the Phoenix system automatically processed nearly 114,000 collective agreement transactions. This means that, in total, 193,000 transactions were processed in September.
Percentage of transactions processed within service standards
Details on percentage of transactions processed within service standards
Details on Percentage of transactions processed within service standards
In September, the percentage of transactions that met service standards increased to well over half, totalling 62%. As was the case last month, this increase is largely because of the focus on collective agreements. We expect the percentage of transactions that meet service standards to continue to fluctuate as the implementation of collective agreements continues.
