Service standard results
Below you will find our latest Service standard results.
| Service (Goal) | Number completed |
Percentage met |
Target |
|---|---|---|---|
| Initial payments to retired members (30/45 days) | 1,125 | 98% | 96% |
| Initial payments to survivors (30 days) | 200 | 99% | 96% |
| Pension benefit division payments (120 or 45 days) | 26 | 100% | 90% |
| Transfer value payments (45 days) | 101 | 96% | 96% |
| Pension transfer out payments (90 days) | 11 | 100% | 90% |
| Return of contribution payments (30 days) | 249 | 99% | 96% |
| Pension benefit division estimates (5 days) | 129 | 100% | 90% |
| Pension transfer out estimates (90 or 30 days) | 18 | 100% | 90% |
| Pension estimates to retired members—in writing (5 days) | 2,506 | 97% | 90% |
| Pension estimates to retired members—over the phone (Immediately) | 1,553 | 98% | 96% |
| Pension benefit options statements (5 days) | 2,114 | 96% | 90% |
| Pension transfer in estimates (60 days) | 71 | 100% | 90% |
| Service buyback estimates—in writing (5 days) | 1,084 | 91% | 90% |
| Service buyback estimates—over the phone (Immediately) | 245 | 100% | 96% |