Strategic outcome and program descriptions

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Department of Veterans Affairs

Strategic outcome 1

Financial, physical and mental well-being of eligible Veterans.

Program 1.1: Disability and Death Compensation

This program recognizes and compensates eligible Veterans, Canadian Armed Forces members and other eligible individuals for the effects of service related disabilities, death and detention. In the case of Disability Pension, benefits and allowances are provided in the form of monthly payments and for Disability Awards, Critical Injury and Death Benefits, compensation is provided in the form of a monetary award paid as a lump sum, an annual payment or a combination of both. This program is delivered through operating funds and grants.

Program 1.2: Health Care Program and Re-establishment Services

This program is designed to improve or maintain the physical, mental and social well-being of eligible Veterans, certain Reserve Force personnel, civilians, and their survivors and dependants and other individuals, promote independence, and assist in keeping them at home and in their own communities by providing a continuum of care. The program provides funding for rehabilitation services, career transition support, health benefits, family caregiver relief benefits, home care and long term care. This program is delivered through operating funds, grants and contributions.

Program 1.3: Financial Support Program

This program provides income support to eligible Veterans and their survivors to ensure that recipients have income which is adequate to meet their basic needs. This program also provides income replacement or support to eligible Canadian Armed Forces Veterans, survivors, and orphans for the economic impact that a military career-ending and/or service-connected injury, illness or death can have on a Veteran's ability to earn income or save for retirement. Benefits are provided in the form of lump sum or monthly income replacement or support payments, post military release. This program is delivered through operating funds and grants.

Strategic outcome 2

Canadians remember and demonstrate their recognition of all those who served in Canada's efforts during war, military conflict and peace.

Program 2.1: Canada Remembers Program

Canadian Veterans and those who died in service have made valuable contributions to the development of Canada. Under the authority of P.C. Order 1965–688, this program ensures that Veterans and those who died in service are honoured and the memory of their sacrifices and achievements is preserved. Canada Remembers activities promote the following outcomes: Canadians are knowledgeable about the efforts of Veterans and those who died in service to Canada; Canadian military milestones and the Veterans who participated in them are publicly recognized; communities and other groups lead remembrance activities; symbols erected to honour Veterans and those who served are maintained in perpetuity on behalf of Canadians; and financial assistance is provided to the estates of eligible Veterans for a dignified funeral and burial. Encouraging pride in shared military history, celebrating the contributions and acknowledging the sacrifices of those who served, and preserving symbols to mark their courage all contribute to the Government of Canada's outcome of a vibrant Canadian culture and heritage. This program is delivered through operating funds as well as grants and contributions.

Strategic outcome 3

Veterans' rights to services and benefits that address their needs are considered by the Veterans Affairs Portfolio.

Program 3.1: Veterans Ombudsman

This program provides an independent and impartial opportunity to review complaints submitted by Veterans and other individuals (war service Veterans, Veterans and serving members of the Canadian Armed Forces [Regular and Reserve], members and former members of the Royal Canadian Mounted Police, spouses, common-law partners, survivors and primary caregivers, other eligible dependants and family members, other eligible individuals and representatives of the afore-mentioned groups). It promotes fair and equitable treatment in accessing the services, benefits and programs from Veterans Affairs Canada. This is accomplished by: providing them with information and referrals to facilitate their access to programs and services; reviewing and addressing complaints arising from the Veterans Bill of Rights and decisions on benefits and services for which there is no right to appeal to the Veterans Review and Appeal Board; reviewing systemic issues related to the Veterans Review and Appeal Board; and identifying and reviewing emerging and systemic issues related to the provisions of the Department's programs and services and providing information and recommendations to the Minister in relation to those issues. This program is delivered through operating funds.

Strategic outcome 4

The following program supports all strategic outcomes within this organization.

Program 4.1: Internal Services

Internal Services are those groups of related activities and resources that the Federal Government considers to be services in support of programs and/or required to meet corporate obligations of an organization. Internal Services refer to the activities and resources of ten distinct services that support program delivery in the organization, regardless of the Internal Services delivery model in a department. These services are: Acquisition Management Services, Communications Services, Financial Management Services, Human Resources Management Services, Information Management Services, Information Technology Services, Legal Services, Materiel Management Services, Management and Oversight Services, Real Property Management Services.

Veterans Review and Appeal Board

Strategic outcome 1

An independent and fair appeal process for disability pension, award and allowance decisions made by Veterans Affairs Canada.

Program 1.1: Review and Appeal

The Veterans Review and Appeal Board's program delivers the independent review and appeal process for disability pension and disability award decisions made by the Department of Veterans Affairs. It provides two levels of appeal for Veterans, Canadian Armed Forces members, Royal Canadian Mounted Police applicants, and their families who are dissatisfied with their disability pension and disability award decisions. The Board conducts hearings and issues written decisions. The Board's other key functions include hearing reviews and appeals of special award decisions made by the Department of Veterans Affairs relating to attendance allowances, exceptional incapacity allowances and clothing allowances; hearing the final level of appeal for War Veterans Allowance decisions; and adjudicating compassionate award applications.

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