Strategic outcome and program descriptions
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Program: Internal Services
Internal Services are those groups of related activities and resources that the Federal Government considers to be services in support of programs and/or required to meet corporate obligations of an organization. Internal Services refer to the activities and resources of ten distinct services that support program delivery in the organization, regardless of the Internal Services delivery model in a department. These services are: Acquisition Management Services, Communications Services, Financial Management Services, Human Resources Management Services, Information Management Services, Information Technology Services, Legal Services, Materiel Management Services, Management and Oversight Services, Real Property Management Services.
Department of Employment and Social Development
Strategic outcome 1
Income security, access to opportunities and well-being for individuals, families and communities.
Program 1.1: Income Security
This program ensures that Canadians are provided with retirement pensions, survivor pensions, disability benefits and benefits for children through the Old Age Security Program, the Canada Pension Plan, the Canada Disability Savings Program and the National Child Benefit program.
Program 1.2: Social Development
This program supports programs for the homeless or those individuals at risk of homelessness, as well as programs for children, families, seniors, communities and people with disabilities. It provides these groups with the knowledge, information and opportunities to move forward with their own solutions to social and economic challenges.
Strategic outcome 2
A skilled, adaptable and inclusive labour force and an efficient labour market.
Program 2.1: Learning
This program helps Canadians participate in post-secondary education to acquire the skills and credentials that enable them to improve their labour market outcomes and adapt to changing labour market conditions. It reduces barriers to education by providing financial assistance to students and apprentices as well as incentives for families to save for a child's post-secondary education. It also provides information and awareness about opportunities to acquire education and skills. The Program contributes to the inclusiveness of the workforce by giving Canadians with the required academic abilities a more equal opportunity to participate in post-secondary education. The Program works with the provinces and territories, the voluntary sector, financial institutions, service providers and other key stakeholders to help Canadians pursue post-secondary education.
Program 2.2: Skills and Employment
The Skills and Employment program is intended to ensure that Canadian labour market participants are able to access the supports that they need to enter or reposition themselves in the labour market so that they can contribute to economic growth through full labour market participation. Initiatives in this program contribute to the common overall objectives of promoting skills development, enhancing labour market participation and ensuring labour market efficiency.
Strategic outcome 3
Safe, fair and productive workplaces and cooperative workplace relations.
Program 3.1: Labour
This program seeks to promote and sustain stable industrial relations and safe, fair, healthy, equitable, and productive workplaces in the federal jurisdiction. This jurisdiction includes all interprovincial transportation, post office and courier companies, telecommunications, banking, grain handling, nuclear facilities, federal Crown corporations, companies that have contracts with the federal government and Aboriginal governments and their employees. The Labour Program develops labour legislation and regulations to achieve an effective balance between workers’ and employers’ rights and responsibilities. The program also manages Canada’s international and intergovernmental labour affairs.
Strategic outcome 4
Government-wide service excellence.
Program 4.1: Service Network Supporting Government Departments
This program supports Government of Canada programs by ensuring that Canadians have the information necessary to make informed choices about available programs and services, and the tools to access them, while supporting migration to preferred service channels. Canadians are able to access information about Employment and Social Development Canada and other Government of Canada programs and services in the most accessible and convenient way, have their questions answered quickly and accurately, and receive or are directed to the information or service they need. Under this program, information and services are delivered to Canadians through the Internet, through 1 800 O-Canada and its customized telephone services as well as through a network of in-person points of service.
Program 4.2: Delivery of Services for Other Government of Canada Programs
This program provides service delivery, oversight and monitoring on behalf of other government department programs through service delivery agreements. It provides Canadians access to a range of Government of Canada programs, benefits and services in person, by phone, by mail and over the Internet through the provision of basic and detailed program and service information; application intake and review for completeness; client authentication and validation of identity documents; quick and direct access to specialized agents in the other department; and provision of space in the service delivery network for other departments. It enables a move from department and program siloes to the achievement of a seamless service delivery network, resulting in timelier, accurate and cost-effective service delivery to Canadians.
Strategic outcome 5
The following program supports all strategic outcomes within this organization.
Program 5.1: Internal Services
Internal Services are those groups of related activities and resources that the Federal Government considers to be services in support of programs and/or required to meet corporate obligations of an organization. Internal Services refer to the activities and resources of ten distinct services that support program delivery in the organization, regardless of the Internal Services delivery model in a department. These services are: Acquisition Management Services, Communications Services, Financial Management Services, Human Resources Management Services, Information Management Services, Information Technology Services, Legal Services, Materiel Management Services, Management and Oversight Services, Real Property Management Services.
Canada Mortgage and Housing Corporation
Strategic outcome 1
Canadians in need have access to affordable housing.
Program 1.1: Funding Under Long-Term Commitments for Existing Social Housing
Financial assistance is provided for the existing social housing portfolio to fulfill obligations made between 1946 and 1993 under long-term subsidy agreements with various terms and conditions. Financial assistance is provided to provinces/territories and First Nations for the following programs: Social Housing Programs including Public Housing, Co-operative Housing Non-Profit and Urban native Housing Programs, Rent Supplement, and Rural and Native Housing. This includes funding provided to provinces/territories under Social Housing Agreements as well as financial assistance to First Nations under these long-term agreements.
Program 1.2: Funding for New Commitments of Affordable Housing
Includes expenditures to: increase the supply of affordable housing (through construction, conversion or assistance such as rent supplements); preserve the quality of existing affordable housing (through renovation); and support new construction and modification to affordable housing to provide accommodations for victims of family violence or extend independent living for seniors or persons with disabilities. These commitments can serve all Canadians, including those living on reserve.
Program 1.3: Housing Support
Other contractual commitments for housing and municipal infrastructure help to reduce affordability problems for low and moderate-income households, to provide accommodation for students and to provide production of moderately priced rental housing. The program also provides ancillary services to support Canada Mortgage and Housing Corporation's mandate. This includes the Affordable Housing Centre, the Housing Related Infrastructure Loans to Municipalities and Other Long Term Commitments such as the Market Housing Programs and the Community Services Program.
Strategic outcome 2
Canada has a stable, competitive and innovative housing system.
Program 2.1: Market Analysis Information
Canada Mortgage and Housing Corporation collects, analyzes and disseminates housing market information that facilitates informed housing-related decisions by those in the industry, the public at large and Canada Mortgage and Housing Corporation. This includes the provision of housing market data, analysis and forecasts through publications, conferences, seminars, industry roundtables and custom data services. To meet client information needs, Canada Mortgage and Housing Corporation undertakes various surveys of: starts and completions; market absorption; and the rental market through Housing Market Surveys and Housing Market Information Dissemination.
Program 2.2: Housing Policy, Research and Information Transfer
Canada Mortgage and Housing Corporation develops policy, conducts research and disseminates information on matters related to housing finance and capital markets, housing conditions, and sustainable housing technologies and practices. This work is undertaken to support and strengthen the economic, technical, social and sustainable aspects of Canadian housing, as well as facilitate the development and implementation of federal housing policy. This includes the examination of housing finance trends and policy options for regulations, incentives and securitization tools in the primary and secondary markets; the analysis of distinct housing needs of specific populations such as Aboriginal people, seniors, persons with disabilities, and low-income households, and how these can be addressed; and the identification of practical approaches to advancing sustainable technologies and practices in the housing sector. Canada Mortgage and Housing Corporation undertakes this activity by funding research, demonstrations and technology assessments, and by developing and disseminating timely, useful and relevant information to target audiences. These activities increase awareness and understanding of housing matters and inform policies, practices and decision-making on the part of industry, consumers and government.
Canadian Centre for Occupational Health and Safety
Strategic outcome 1
Improved workplace conditions and practices that enhance the health, safety, and well-being of working Canadians.
Program 1.1: Occupational health and safety information development, delivery services and tripartite collaboration
The goal of this public service program is to provide free information on occupational health and safety to support Canadians in their efforts to work safely and create healthy and safe workplaces. Citizens are provided information through a free and impartial personalized service via telephone, e-mail, person-to-person, fax or mail. Alternatively they can independently access a broad range of electronic and print resources developed to support safety and health information needs of Canadians. This may include cost recovery products and services and is supported financially by contributions from various stakeholders. Through health and safety information development, the Canadian Centre for Occupational Health and Safety collects, processes, analyzes, evaluates, creates and publishes authoritative information resources on occupational health and safety for the benefit of all working Canadians. This information is used for education and training, research, development of policy and best practices, improvement of health and safety programs, achieving compliance, and for personal use. Various levels of service are available from free to purchase of products and services. When the product or service provided by Canadian Centre for Occupational Health and Safety is offered to identifiable external recipients with benefits beyond those enjoyed by the general public, the product or service becomes part of the cost-recovery program and a fee is charged. Canadian Centre for Occupational Health and Safety promotes and facilitates consultation and cooperation among federal, provincial and territorial jurisdictions and participation by labour, management and other stakeholders in the establishment and maintenance of high standards and occupational health and safety initiatives for the Canadian context. The sharing of resources results in the coordinated and mutually beneficial development of unique programs, products and services. Collaborative projects are usually supported with a combination of financial and non-financial contributions to the programs by stakeholders and result in advancement of the health and safety initiatives.
Strategic outcome 2
The following program supports all strategic outcomes within this organization.
Program 2.1: Internal Services
Internal Services are those groups of related activities and resources that the Federal Government considers to be services in support of programs and/or required to meet corporate obligations of an organization. Internal Services refer to the activities and resources of ten distinct services that support program delivery in the organization, regardless of the Internal Services delivery model in a department. These services are: Acquisition Management Services, Communications Services, Financial Management Services, Human Resources Management Services, Information Management Services, Information Technology Services, Legal Services, Materiel Management Services, Management and Oversight Services, Real Property Management Services.