Core responsibility descriptions

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Shared Services Canada

Telecommunications

Shared Services Canada delivers data, voice and video communication services within and across the Government of Canada. Shared Services Canada also provides the Government of Canada's contact centre information technology infrastructure, cellular and toll free services.

Data Centres

Shared Services Canada provides modern, secure and reliable data centre services to customer organizations for the remote storing, processing and distribution of data, including cloud storage and computing services.

Customer Relationships and Service Management

Shared Services Canada provides customer relationship and service management functions to ensure customers are supported and engaged and their information technology services are well managed throughout their life-cycle.

Cyber and Information Technology Security

Shared Services Canada works with other Government of Canada departments to provide secure information technology infrastructure services to ensure the confidentiality, integrity and availability of electronic information stored, processed and transmitted by the Government of Canada.

Email and Workplace Technology

Shared Services Canada procures, manages and protects email services for its customer organizations. Shared Services Canada also acquires and provides hardware and software for workplace devices.

Internal Services

Internal Services are those groups of related activities and resources that the Federal Government considers to be services in support of programs and/or required to meet corporate obligations of an organization. Internal Services refer to the activities and resources of ten distinct services that support program delivery in the organization, regardless of the Internal Services delivery model in a department. These services are: Acquisition Management Services, Communications Services, Financial Management Services, Human Resources Management Services, Information Management Services, Information Technology Services, Legal Services, Materiel Management Services, Management and Oversight Services, Real Property Management Services.

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