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Key Secure Channel epass Measures (Supplementary Information for Section III 2009-2010)
Introduction:
Following a recommendation by the Office of the Auditor General with regards to the Audit on Large Information Technology Projects, PWGSC has agreed to provide supplementary information with regards to the Secure Channel initiative. The following two tables contain the information on this initiative.
Key Secure Channel epass Measures
| # | Key Measure | Notes | Quantified Result |
|---|---|---|---|
1 |
Number of government organizations using SC network services | Essentially all departments use Secure Channel network services, with minor exceptions. A subset use the epass services, as detailed in a separate table. | 129 |
2 |
Number of epasses issued to businesses and Canadian individuals | This is the number of epasses issued as of March 31, 2010. The epass certificate granting process includes two steps: certificate grant; and user acceptance of the terms and conditions. In about 5% of cases, users decline the terms and conditions and, therefore, are not granted a valid epass. | 8,290,595 |
3 |
Number of Secure Channel epass transactions for each program that government organizations make available online using the Secure Channel epass service. | See detailed table providing a breakdown of 40 government portals and programs that use epass. A portal may provide access to one or many programs. An epass obtained by a user may be used to access one or many government departmental programs. |
See detailed table |
4 |
Number of government programs which have used epass services | These programs are spread over 25 departments | 87 |
5 |
Number of Secure Channel epass transactions processed | From April 1, 2005 to March 31, 2010. One epass transaction may represent one or multiple program transactions. | 68,224,326 |
6 |
Per transaction costs | Planned average cost per epass transaction for FY10/11 | $1.71 |
7 |
Secure Channel percent capacity used by the Secure Channel Service | This is a measure of the contracted epass certificate storage capacity used. The contracted capacity is 10 million. In other Secure Channel services there is no imposed capacity limit and the Crown pays for what is consumed. |
82.9% |
8 |
Secure Channel percent capacity used by the Secure Channel Service |
These measures are expressed as a percentage of total processing capacity contracted for epass services, measured at time of peak processing load. Peak loads occur regularly once per week, usually taking place around midday on Mondays and/or Tuesdays. Two processing capacity measures are used: peak transactions per minute and the number of concurrent user sessions. The service has been load tested to its contracted capacity. It performs under peak load and maximum contracted load without failure or service degradation. The highest Peak Transactions Per Minute (TPM) recorded to date is 310 on Feb 08 2010 at 15:14 (contracted capacity is 593 transactions) The highest Peak Concurrent Users Sessions recorded to date is 3487 on Feb 02 2009 at 15:15 (contracted capacity is 3,950 user sessions) |
Peak TPM
52.3%
Peak Concurrent Sessions
88.3%
|
Detailed epass Volumes by Department and Program
| # | Department or Agency | Portal / Program | Transactions | % of Total |
|---|---|---|---|---|
1 |
Service Canada | My Account Portal | 27,028,935 | 39.62% |
2 |
Service Canada | My Government Services | 947,945 | 1.39% |
3 |
Service Canada | Registration and Authentication (R&A) | 27,863 | 0.04% |
4 |
Service Canada | ROE | 5,179,296 | 7.59% |
5 |
Service Canada | SCConcept | 61 | 0.00% |
6 |
CRA Programs | Direct Deposit - Interac Programs | 1,815 | 0.00% |
7 |
CRA Programs | My Account | 23,955,019 | 35.11% |
8 |
CRA Programs | My Business Account | 542,611 | 0.80% |
9 |
CRA Programs | Third Party Privilege Management | 3,684,588 | 5.40% |
10 |
Passport On-line | Passport On-line | 3,876,642 | 5.68% |
11 |
Citizenship and Immigration | My Citizenship and Immigration Account | 745,051 | 1.09% |
12 |
Veterans Affairs | Benefits and Health Services On-line (BHSOL2) | 477,135 | 0.70% |
13 |
Veterans Affairs | ID Proving (Portageur) | 42,456 | 0.06% |
14 |
Veterans Affairs | My Veteran Affairs | 8,150 | 0.01% |
15 |
Veterans Affairs | Online Disability Pension Submission (ODPS) | 37 | 0.00% |
16 |
International Trade Canada (ITCan) | Export Controls Online Application (EXCOL) | 465,636 | 0.68% |
17 |
Canadian Forces Recruiting | Canadian Forces Recruiting | 380,595 | 0.56% |
18 |
Bank of Canada | Canada Savings Bonds | 284,364 | 0.42% |
19 |
Environment Canada | Departmental Secure Channel Registry (DSCR) | 231,267 | 0.34% |
20 |
Environment Canada | National Environmental Reporting | 7,717 | 0.01% |
21 |
Transport Canada | Air Forecast Program | 151 | 0.00% |
22 |
Transport Canada | Electronic Collection of Air Transportation Statistics (ECATS) | 1,507 | 0.00% |
23 |
Transport Canada | General Aviation Licensing & Registration On-line (GALRO) | 24,243 | 0.04% |
24 |
Transport Canada | SRAS | 45,668 | 0.07% |
25 |
Agriculture and Agri-Food Canada | Enterprise Secure Access Services (ESAS) | 43,109 | 0.06% |
26 |
Canadian Radio-Television and Telecommunications Commission | Application Submissions |
83,219 | 0.12% |
27 |
Telefilm | eTelefilm Portal | 42,038 | 0.06% |
28 |
Atlantic Canada Opportunities Agency (ACOA) | ACOA – Claims Online |
27,961 | 0.04% |
29 |
Atlantic Canada Opportunities Agency (ACOA) | CRA ACOA Portal |
1,281 | 0.00% |
30 |
Royal Canadian Mounted Police | Internet Presence Environment) | 28,544 | 0.04% |
31 |
Canadian Nuclear Safety Commission | Sealed Source Tracking System (SSTS) |
12,552 | 0.02% |
32 |
Health Canada | Pest Management Regulatory Agency (PMRA) | 9,263 | 0.01% |
33 |
National Energy Board | NEB My Account | 9,664 | 0.01% |
34 |
Competition Tribunal | Legal Case Management System | 2,197 | 0.01% |
35 |
Enterprise Cape Breton Corporation | Enterprise Cape Breton Corporation | 1,465 | 0.00% |
36 |
Fisheries and Oceans | Observer Tracking | 1,435 | 0.00% |
37 |
Immigration Refugee Board | Electronic Personal Information Form | 1,369 | 0.00% |
38 |
Canadian International Trade Tribunal | Secure File eFiling |
1,222 | 0.00% |
39 |
Canadian Heritage | My Heritage Applications | 236 | 0.00% |
40 |
Natural Sciences and Engineering Research Council | Financial Data Submission and Reconciliation (FDSR) | 19 | 0.00% |
| Grand Total | 68,224,326 | 100.00% |
Note: Transactions consist of logins and registrations.