Update to Government of Canada employees regarding pay

August 25, 2016

On August 24, 2016, I provided an update on the progress we are making to help resolve pay issues. Here is a summary of what was shared. You will also find the full update on our website.

We are heading in the right direction, but there remains a lot of work to get to a steady state where all aspects of the pay system are functioning smoothly and reliably. We are taking steps to assess our processes, activities and practices to streamline the handling of pay requests so that employee pay is provided accurately and on time. Rest assured that we are committed to resolving issues as soon as possible.

We continue to work with departments and agencies to identify and address challenges. Technical and process enhancements are being looked at to address some of the pay issues we are experiencing, as well as to make it easier for our pay advisors to process payments.

By mid-September, the Government will have a claim process for Phoenix-related expenses. We want to support and compensate employees who have suffered undue financial hardship. More information will be provided at that time.

I want to remind you that emergency salary advances continue to be available through your department or by using our Phoenix feedback form. I strongly encourage you to report any pay-related issues through our call centre at 1-855-686-4729 or our feedback form.

I also invite you to read Minister Foote’s message on Phoenix and her commitment to resolving pay issues.

We will continue to provide regular updates on our progress.

Marie Lemay, P.Eng., ing.
Deputy Minister
Public Services and Procurement Canada