Contact Pay and Pension Services for Government Employees - Home page

We will address your questions and concerns as quickly as possible.

Please read our Privacy Notice Statement. We invite you to explore our Pay and Pension Services for Government Employees Help and Search Pay and Pension Services for Government Employees pages.

Compensation Web Applications Tools

Pay and Health Insurance

For inquiries concerning your pay and health insurance, please refer to the Frequently Asked Questions (FAQ) under each Compensation Web Applications (CWA) tool or contact your departmental Compensation Advisor.

Pension Services

If you have any questions or require pension information regarding the public service pension plan, please visit the Pension and benefits Web Site or contact the Public Service Pension Centre at 1-800-561-7930.

Access to the Compensation Web Applications

Access to the Compensation Web Applications (CWA) is available on the Government of Canada secure network (intranet) at the following address: Public Works and Government Services Canada (PWGSC) - Pay, pension and benefits.

Compensation Web Applications Registration

If you are having technical issues regarding the CWA or myKEY registration, please contact your departmental help desk.

Public Key Infrastructure Credential Recovery

If you obtained a Public Key Infrastructure (PKI) credential through a Local Registration Authority (LRA), you must use the same process to recover your PKI credential (myKEY). Contact your LRA for assistance. If you cannot locate your LRA, please contact your departmental help desk as they maintain a list of LRAs within your department.

Secondments / Departmental Transfers

If you are on secondment and attempting to obtain or access your myKEY, contact your Local Registration Authority (LRA) for assistance. Your departmental help desk should maintain a list of LRAs within your department.

Phoenix feedback

To report a problem with the new pay system, Phoenix, you may complete the Phoenix feedback form.

General Inquiries

For more information on our programs and services, you may reach us by using the following options.

Please refer to our Service Levels.

Phone

Toll-free: 1-800-622-6232 (1 800 O-Canada)

TTY/TDD Toll-free (for hearing-impaired): 1-800-926-9105

For more information on telephone access to Government of Canada information, please visit the Government of Canada Web site.

Contact the Public Service Pay Centre

If your pay services have been transferred to the Pay Centre, please contact the Public Service Pay Centre.

Contact the Public Works and Government Services Canada Compensation Sector

General inquiries: awraide.cwahelp@tpsgc-pwgsc.gc.ca

Note: Personal information collection statement

All personal information created, held or collected by this department is protected under the Privacy Act. This means that you will be informed of the purpose for which it is being collected and how to exercise your right of access to that information. You will be asked for your consent where appropriate.

The personal information you include in an inquiry may be used to prepare a reply. Such information may also be used for statistical, evaluation and reporting purposes. The information is included in the personal information PSPC PCU 702 – Federal pension administration. The information may be shared with programs and activities of the federal public service should your inquiry pertain to a specific program or activity of the department. In such cases, the information is included in the personal information bank of the program or activity.

The transmission of this information is not secure so sensitive personal information, such as your Social Insurance Number, should not be included in your message.

Privacy inquiry

Questions, concerns, or complaints regarding the administration of the Privacy Act and privacy policies may be directed to the departmental Privacy Coordinator by email to AIPRP.ATIP@tpsgc-pwgsc.gc.ca; or by calling 819-956-1820, or writing to:

Privacy Coordinator
Access to Information and Privacy
11 Laurier
Gatineau (QC)
K1A 0S5

If you are not satisfied with our response to your privacy concern, you may wish to contact the Office of the Privacy Commissioner of Canada by email at info@priv.gc.ca or by telephone at 1-800-282-1376.

Information: About the Public Service Pension Centre

If you are a former employee and are eligible or are receiving a pension benefit from the Public Service Superannuation Plan, please visit the Pension and benefits Web Site or Contact the Pension Centre.

Thank you.