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Temporary interruption of pension services

As a result of planned maintenance to the Government of Canada pension system (GCPENS) there will be periods between October 6-10, 2017 where GCPENS including Compensation Web Applications (CWA) (Pay and Pension) and Phoenix and the Data Capture Tool (DCT) will not be available to users.

CWA (Pay and Pension) and Phoenix will not be available to users: from 8:00 p.m. Friday, October 6 to 11:59 p.m. Saturday, October 7 EDT.

Active member pension applications within CWA will not be available to users: from 8:00 p.m. Friday, October 6, to 11:59 p.m. Tuesday October 10 EDT.

The Government of Canada Pension Centre (Pension Centre) will operate during regular business hours on October 10; however, the pension solution will be unavailable to access employees’ information. The Pension Centre will therefore be limited when responding to client inquiries and processing service requests on this date.

Essential pension services, such as Supplementary Death Benefit payments, will continue to be provided during the interruption of services.

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