Guidance for managers and advisors served by the Pay Centre
Access Phoenix pay system resources and tools for managers.
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Public Services and Procurement Canada (PSPC) has updated the Pay for the public service web pages. Please update your bookmarks to ensure easy access to public service pay information.
Services and information
Why the Pay Centre rejected your pay action request
Reasons why pay action requests are rejected and how to avoid it next time
Submit a pay action request
Steps to follow and what you need to know when completing this form
Understanding pay action request work types and sub-types
When completing a pay action request form, refer to this table that maps work types and sub-work types to pay events
Pay Centre documentation requirements
This guide helps employees, managers, human resources, finance and the Pay Centre identify which pay events require what documentation
Phoenix for section 34 managers
Helpful tips to assist managers complete Phoenix tasks and follow the approvals process
Trusted sources and pay action requests
What you need to know about using your department’s trusted source to confirm pay-related requests
Pay Centre processing times
What information you need to provide to allow the Pay centre to meet its service standards
Pay Centre forms
Access the list of Pay Centre forms
Adding new employees to the pay system
Find out about hiring and personal information that HR needs to create a new employee record
Get Phoenix training
Learn how to use Phoenix with this Canada School of Public Service course
Show more services and information
Roles and responsibilities
Pay event guidance for managers, human resources and finance interacting with the Pay Centre
Most requested
- Access your pay information online (CWA) (available on the Government of Canada network only)
- Pay forms
- Inquire about your pay: Phoenix feedback
- Track your case (available on the Government of Canada network only) (Organizations served by the Pay Centre)
- Submit a pay action request (Organizations served by the Pay Centre)
- Tax-related issues
- Rates of pay for public service
- How to read your pay stub