Service standard results
Below you will find our latest Service standard results.
| Service (Goal) | Number completed |
Percentage met |
Target |
|---|---|---|---|
| Initial payments to retired members (30/45 days) | 829 | 96% | 96% |
| Initial payments to survivors (30 days) | 244 | 98% | 96% |
| Pension benefit division payments (120 or 45 days) | 18 | 100% | 90% |
| Transfer value payments (45 days) | 90 | 98% | 96% |
| Pension transfer out payments (90 days) | 15 | 100% | 90% |
| Return of contribution payments (30 days) | 211 | 98% | 96% |
| Pension benefit division estimates (5 days) | 131 | 100% | 90% |
| Pension transfer out estimates (90 or 30 days) | 16 | 100% | 90% |
| Pension estimates to retired members—in writing (5 days) | 2,522 | 94% | 90% |
| Pension estimates to retired members—over the phone (Immediately) | 1,713 | 97% | 96% |
| Pension benefit options statements (5 days) | 2,148 | 93% | 90% |
| Pension transfer in estimates (60 days) | 41 | 100% | 90% |
| Service buyback estimates—in writing (5 days) | 1,036 | 93% | 90% |
| Service buyback estimates—over the phone (Immediately) | 196 | 98% | 96% |