Message from the Deputy Ministers—Our Services, Standards and Results 2016–17

As the Government of Canada's (GC) largest provider of common services, we lead by example in ensuring service excellence. It is our mission to deliver high-quality services and programs that cater to the needs of federal organizations and ensure sound stewardship on behalf of Canadians.

Our Minister, Judy Foote, indicated that "Our services to other federal departments will be held to a high standard" in response to the mandate letter on service standards. At Public Works and Government Services Canada (PWGSC), we have and we will continue to:

• Provide mechanisms such as client feedback, ongoing dialogue, client barometers, client satisfaction surveys and industry standards to conduct rigorous assessments of the performance of our key government services such as Buying and Selling; Payments and Pensions; Property and Buildings; Security, Corporate and Information Services; Translation, Terminology and Interpretation and have reported service standard performance indicators publicly since 2011.
• Ensure that our service standards and performance indicators are clear, easy to access and robust. We will also consult with our clients to ensure our services and standards are even more robust and relevant.
• Provide clients with clear expectations when doing business with PWGSC, in terms of timeliness, quality, ease of access, and value for money.
• At PWGSC, we have dedicated employees to deliver services that are value-added, timely, aligned with GC priorities, accessible, and save money for Canadians.

And so, we are pleased to announce that the 2016–17 service standards, as well as the 2015–16 results are now posted online. We thank you for your continued partnership and support in the management of government operations.

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