Making information available is an important part of our business. Accordingly, Statistics Canada will:
Depending on the nature of the enquiry, response times will vary. To ensure prompt service, Statistics Canada will:
Statistics Canada provides information of broad interest to the public free of charge via its website and libraries throughout Canada.
Statistics Canada recovers the costs of providing specialized products and services to various groups and individuals. For these products and services, we will:
Fees are based on factors such as complexity of the request, time required to conduct the work, technology requirements, and data transmission cost; licensing fees may also apply.
To meet the information needs of clients, Statistics Canada will:
If you, as a client, have reason to believe that these standards have not been adhered to in your dealings with Statistics Canada, you are encouraged to contact:
Director General
Communications and Information Services Branch
Statistics Canada
100 Tunney's Pasture Driveway
R.H. Coats Building, 10A
Ottawa, Ontario
K1A 0T6
Telephone: 613-951-1365
Facsimile: 613-951-0288
E-mail: infostats@statcan.gc.ca attention DG Communications and Information Services Branch
We will follow up with clients to investigate complaints within 3 business days of receipt.
Privacy notice: Statistics Canada is legally and institutionally committed to ensuring full protection of clients' personal information. Individuals are both informed of the intended use of their client information and given the opportunity to limit the collection, use and disclosure of this information.