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Telephone numbers
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Enquiries
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| T.I.P.S. (Tax Information Phone Service) This automated phone service provides information to individuals and businesses |
1-800-267-6999 |
| Individual income tax enquiries Tax information for individuals including personal income tax returns, instalments and RRSPs Hours of service and service standard |
1-800-959-8281 |
| Income tax refund enquiries This automated phone service provides information about your income tax refund. |
1-800-959-1956 |
| Businesses and self-employed individuals Business and GST/HST registration, payroll, GST/HST, excise taxes and other levies, excise duties, corporations, sole proprietorships and partnerships Hours of service and service standard |
1-800-959-5525 |
| Universal Child Care Benefit, Canada Child Tax Benefit UCCB, CCTB and related provincial and territorial programs, child disability benefit and children's special allowances Hours of service |
1-800-387-1193 |
| GST/HST credit GST/HST credit and related provincial and territorial programs Hours of service |
1-800-959-1953 |
| Forms and publications Order publications online or download from the CRA site. You can also use the toll free number to order |
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International Tax Services Office |
Phone numbers and hours of service |
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Payment arrangements |
1-888-863-8657 Hours of service |
| e-service Helpdesk for individuals Call these numbers when you cannot access My Account or require assistance with NETFILE, TELEFILE, or Represent a client |
Phone numbers and hours of service |
| e-service Helpdesk for businesses Call these numbers when you require assistance with My Business Account, GST/HST NETFILE, GST/HST TELEFILE, Information Returns Electronic Filing, Represent a client, or Payroll Deductions Online Calculator |
Phone numbers and hours of service |
| TTY (Teletypewriter) For those with hearing or speech impairments who have enquiries |
1-800-665-0354 |
| Charities Client Assistance Get information about registered charities |
1-800-267-2384 |
Telephone service standard for individual income tax enquiries
Our courteous and knowledgeable agents will be pleased to respond to your questions in the official language of your choice.
Our goal is to respond to your call within 2 minutes.
Our automated service is available 24 hours a day, 7 days a week. Agents are available Monday to Friday (except holidays) from 8:15 a.m. to 5:00 p.m. (local time). However, from mid-February to April 30, these hours are extended to 10:00 p.m. weekdays, and from 9:00 a.m. to 1:00 p.m. on weekends.
You may have difficulty reaching us during peak periods.
Telephone service standard for business enquiries
Our courteous and knowledgeable agents will be pleased to respond to your questions in the official language of your choice.
Our goal is to respond to your call within 2 minutes.
Our automated service is available 24 hours a day, 7 days a week. Agents are available Monday to Friday (except holidays) from 8:15 a.m. to 8:00 p.m. (local time).
You may have difficulty reaching us during peak periods.
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Date modified: 2007-01-08 |
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