In-Store Customer Associates (GTA West) J0103-0725 - Full Time GTA West - Jane & Wilson, Ontario, Canada CIBC is a great place to be. We have exciting, leading-edge strategies that offer employees a vision of the future - and the chance to be involved. We possess an excellent talent pool in the organization with many role models from whom employees can learn, many opportunities for employees at all levels to learn and grow, and a common practice of celebrating accomplishments. Combine that with solid people policies and practices, market-competitive compensation and benefits, and the opportunity for employees to become truly engaged and involved in strategic initiatives through direct participation and providing feedback and input.

Please navigate to http://CIBC.Njoyn.com/CIBC/ex/JobDetails4.ASP?CLID=49229&JID=J0103-0725 to view full job details and apply on-line.

Business Unit Description:
The President's Choice philosophy has always been about searching the world to bring consumers unprecedented value. Consistent with that philosophy, the President's Choice team searched the world to bring unprecedented value in banking to consumers. Thus, the President's Choice Financial services offering was born. Of course, it takes a bank to provide banking services. Our services are provided by Amicus Bank, a member of the CIBC Group of Companies.

If you are excited about such an opportunity to sell and provide customer service within a retail environment, you may have a future as a Customer Associate with President’s Choice Financial. The ideal candidate will possess a proven track record in sales or customer service. You should have a very high comfort level working in a PC Windows environment and - because our pavilions operate during regular store hours - be willing to work a flexible schedule. Comprehensive training is provided to help you gain new skills and learn about our products and services.

Key Accountabilities / Activities:
As a key member of our community-based Sales Force, your primary focus will be to:
1. Introduce customers to a unique way of banking
2. Proactively promote, sell and deliver a wide range of banking products and services to customers
3. Approach customers in the store and in the grocery aisle in order to market the PCF offer
4. Achieve aggressive sales targets by recognizing sales opportunities
5. Analyze and interpret customer inquiries to identify needs through probing questions
6. Assess and respond to customer needs
7. Conduct business in a pleasant, courteous and professional manner
8. Use sound judgment and flexibility when recommending appropriate options/ solutions
9. Gather information from the customer through the conversation and input data using PC, simultaneously
10. Conduct sales activity from stand alone pavilions located in major supermarkets

Requirements:
Sales Skills:
- Strong sales experience in the retail and/or financial industry considered an asset
- Proven, proactive selling skills; proven track record in sales
- Comfortable approaching customers in the grocery aisle
- Results-oriented individual who thrives on PROACTIVE SELLING in a retail sales environment

Communication and Interpersonal Skills:
- Possesses outstanding communication and interpersonal skills
- Must be outgoing, enthusiastic and confident who can deal well with repeated rejection.

Influencing and Negotiating Skill:
- Strong influencing and negotiating skills in order identify client needs through probing questions
- Through product knowledge confidently recommend the appropriate product offer, overcome objections and close the sale

Self-Management Skills:
- Ability to manage one's own time stress, work style and self-development
- Establish a personal sales action plan in order to achieve aggressive sales targets

CONTACTS:
- Local Store Manager.
- Regional Sales Manager / Sales Leader.
- Peers in neighbouring stores to identify, address and resolve common problems.

Special conditions:
- Flexible to work 37.5 hours per week
- Must be willing to work a flexible work schedule including days/evenings and weekend shifts
- Mobile to travel within the city and surrounding areas on an occasional basis
- Ability to adapt to constantly changing and shifting priorities and demands
- Standing for extended periods
- Specific location to be determined

Please note that our variable compensation plan for this position includes base salary plus commission.

CIBC is an equal opportunity employer. It is the Company's policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best qualified person for the job. CIBC does not discriminate against applicants based on race, color, religion, sex, national origin, or disability or any other status or condition protected by applicable federal, state or local law.

Skills:
Cold Calling - 1 year(s),Promoting Products - 2 year(s),Retail - 1 year(s),Sales - 2 year(s),Relationship Management - 1 year(s),Communication - 0 year(s),Confident - 0 year(s),Creative/Innovative - 0 year(s),Interpersonal Understanding - 0 year(s),Results Orientation - 0 year(s),Service Orientation - 0 year(s),Teamwork & Partnering - 0 year(s),Business Communication - 0 year(s),Client Needs Analysis - 0 year(s),Computer Literacy - 1 year(s),Influencing & Negotiating - 0 year(s),Interpersonal Relations - 0 year(s),Time & Self Management - 0 year(s)