How to Make A Workers' Compensation Claim
The following information will help you to make a workers' compensation claim for yourself or to help your fellow workers establish a claim: I was just injured on the job. What do I do now?
Report every injury to your employer and to the first aid attendant, no matter how minor you may think it is. Make sure that your employer and the first aid attendant writes down everything you say about your accident. Keep notes about the report you make. This is very important. If you don't report your injury right away, it might be hard, even impossible, to prove later that it happened at work.
If you go to a doctor, your employer must report your injury to the Workers' Compensation Board (WCB).
A work-related injury can be something that happens over time. For example, you might think it's normal to have back pain or wrist pain because you have it all the time. You might not connect your pain with your job because you didn't have an "accident". But in fact, your back pain could be caused by heavy or awkward lifting at work. Your wrist pain could be caused by repetitive motion. You therefore should apply for workers' compensation for these types of injuries.
Who do I report my injury to at work?
Report to your supervisor and the first aid attendant if you are injured at work. If you cannot report right away, report before the end of your shift. Get the names of any of your co-workers who saw you get hurt. If no one saw you get hurt, make sure you tell someone about it right away. Do I have to be treated by the company doctor?
No. You have the right to choose the doctor you want. You do not have to be treated by the company doctor. However, if the WCB tells you to see one of their doctors, you have to go or you will be cut off benefits. Make sure you see your doctor regularly, every couple of weeks or so, or you may be cut off WCB benefits.
What should I do after I report my injury to my employer?
First, go to a doctor. See your family doctor, or a doctor at your local hospital or community health clinic.
There will be a number of forms that you will have to deal with after you report your injury to your employer.
Get your doctor to send a C050 to the WCB. (Your doctor probably has a supply of these forms.) Make sure your doctor has all the details of your accident the way you say it happened. Make sure your doctor makes a note of each part of you that was injured. For example, if you fell and broke your arm, you might also have bruised many parts of your body and twisted your back.
Your doctor probably doesn't know much about your workplace or about the duties of your job. Your doctor needs to know as much as possible about what you were doing when you got hurt. Try to remember things like distances, the size and shape of objects and how heavy they were, the types of chemicals, the noise, and the temperature. Make sure your doctor writes down everything you tell him or her.
It's not enough for your doctor to simply say that your injury is work-related. Your doctor must explain how the injury happened and in what way it is work-related.
Make sure your doctor sends in the C050 promptly. You will not be paid by the WCB until they see this form. Make sure your doctor sends in the follow up reports, Physician's Progress Report, C151, promptly as well. Your cheques will stop if the WCB doesn't get regular reports from your doctor.
You should complete, sign and send a C060 to the WCB if:
If you telephone the WCB, they may send you the form. Your union WCB or benefit rep may have a C060 for you to fill out or the company may have one for you to fill out. Even if you don't have a C060 you could write to them first in order to speed things up. Given them your name, address, social insurance number, and your date of birth. Describe your accident. Give information about the job you were doing at the time you were hurt. Give the names of anyone who saw you get hurt. Give as much detail as possible about what parts of your body were hurt. You will still have to fill in a C060 but contacting the WCB early may see your claim accepted sooner.
What should I say in my report to the WCB?
Whether you wait for the WCB to send you a C060, or you write to them before you get it, you will have to write a report of your accident. Give a lot of detail.
For example, don't just say "I fell and hurt myself". Say, "I was walking through the plant in the assembly division. I stepped in some oil that was on the floor. My right leg went forward and I lost my balance. I fell backwards. I hit my shoulder on the machine. I hurt my right shoulder on the machine. When I landed on the floor, I hurt my right wrist, my neck, and my right hip."
Keep a photocopy of the C060. Keep notes on all telephone calls you may have with anyone from the WCB. They will. Keep copies of all letters you get from the WCB.
Does my employer have to make a report?
Yes. Your employer has to report any injury that needs more than very minor first aid to the WCB. Once you report your accident, your employer has 3 business days to file a report. This report is called the Employer's Report of Injury or Occupational Disease, C040. This form is important to you because it gives the WCB information that affects your claim. It will affect the amount of money you might get in WCB benefits. It also gives the WCB an idea whether or not your employer will be fighting your claim.
Ask your employer for a copy of the C040. If your employer will not give it to you, get it from the WCB or through your union.
What should I look for on the C040?
Check to make sure that your employer has correctly reported the amount of money you make. Since this report is what the WCB will use to decide how much money they will give you in benefits, it is important that it is right. Once your employer has completed the C040, it should include information like:
Check that your employer has correctly reported:
What happens when the WCB gets a report of my injury?
Once the WCB gets a C060, C040, or a C050, they will open a claim file on you. They will give you a claim number. Use this claim number whenever you contact them. Getting a claim number does not mean that you will get benefits.
Every time you talk to someone at the WCB, that person will make a note of the conversation and put the note in your file. Every time you write to the WCB or they write to you, a copy of the letter will go into your file. Medical reports and other papers relating to your claim will also be in your file. If you need to make an appeal, your union rep will need to get a copy of this file.
What do I do if my employer doesn't file a report?
You should file your report anyway. Make sure your doctor sends in his or her report. The WCB can begin to look at your claim without your employer's report.
If your employer doesn't file their form within 3 business days, they may be fined.
I was still able to work. Can I get benefits from the WCB?
Yes. There are two types of WCB claims. Lost time claims are for payment of lost wages and medical expenses. No lost time claims cover medical expenses. Medical expenses can be:
You have to pay these expenses and then ask the WCB for the money back. Get receipts for everything. Keep track of your mileage. Send these to the WCB. Keep copies of everything, in case the WCB loses something.
Make sure your physiotherapist or chiropractor sends in forms to the WCB so they know you've gone for treatment.
What happens if the WCB takes a long time to decide on my claim? Where can I get money to live on until then?
There are a number of places that you can go to for help while you are waiting for your WCB claim to be decided. Apply for everything. They'll let you know if you are not eligible.
If you apply for these other kinds of benefits, you must let them know that you feel your injury or illness is work related and that you are applying for WCB benefits.
They will probably tell you to sign an assignment of benefits or subrogation of benefits form. This form is a promise to pay back the money you receive from them once you get it from WCB.
Is there a time limit on making a WCB claim?
It is best to make your workers' compensation claim as soon as possible after your accident. In Alberta you must apply within 12 months.
What should I do if my employer tries to get me to take sick pay instead of making a WCB claim?
Do not let your employer talk you out of making a WCB claim. If your injury is related to your work, you should claim WCB benefits. WCB benefits are often higher than benefits under other plans. Also, if your injury reoccurs, you are far better off with a WCB claim established in the first place.
What else must my employer do?
In most provinces, the law says your employer must:
Can I appeal a decision to disallow my claim?
Yes. Contact your CAW WCB or benefit rep for assistance in processing your appeal.
Where can I get help?
Your workplace should have a CAW WCB or benefit rep to assist you. If not, call your local union who should have someone to help you. The National Union provides training to workplace and local union WCB reps to learn how to help members with WCB problems.
EDMONTON
Claims Information 107 Street Building 9912 -107 Street PO Box 2415 Edmonton, Alberta T5J 2S5 Tel: 427-1131 Fax: 427-5863 Toll Free Fax: 1-800-661-1993
WCB Millard Rehabilitation Centre 7123 - 119 Street Edmonton, Alberta T6G 1V7 Tel: 430-5000 Fax: 437-4289
Office of the Appeals Advisor
5th Floor, 10621 - 100 Avenue
Edmonton, Alberta T5J 0B3
Tel: 498-8640
Fax: 422-2888
CALGARY
300 - 6 Avenue, SE Calgary, Alberta T2G 0G5 Tel: 297-6471 Fax: 297-2227
Office of the Appeals Advisor
#602, 1701 Centre Street, N
Calgary, Alberta T2E 7Y2
Tel: 297-6501
Fax: 297-6550
GRANDE PRAIRIE
10022 - 102 Avenue
Grande Prairie, Alberta T8V 0Z7
Tel: 538-5421
Fax: 538-5689
LETHBRIDGE
First Floor, Chancery Court
220 - 4th Street South
Lethbridge, Alberta T1J 4J7
Tel: 381-5339
Fax: 381-5764
MEDICINE HAT
102 Chinook Place
623 - 4th Street, SE
Medicine Hat, Alberta T1A 0L1
Tel: 529-3624
Fax: 529-3144
RED DEER
208 Centre 5010 Building 5010 - 43 Street Red Deer, Alberta T4N 6H2 Tel: 340-5357 Fax: 340-7786
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