In only 10 years Moores The Suit People have grown to become Canada’s leading mens-wear retailer. Opening in 1980 with only 12 employees, Moores’ first store was in Mississauga, Ontario. The owners of this small family business were able to instill a strong sense of pride and “belonging” in their employees. Today Moores employs over 900 people in over 75 locations from coast to coast with stores in virtually every major city.

The story of Moores’ successful rise began with a commitment. From the first the founders vowed not to stray from their concept of offering Canada’s largest selection of quality menswear at the lowest possible everyday prices—honest values, every day of the year. Gimmicks and sales are avoided; over-heads and mark-ups are kept low and volumes high. Because of this Moores is able to offer the same quality merchandise as the competition, with everyday savings of up to 40 percent. Because Moores’ value is so good, word of mouth spread like wildfire—and Moores grew!

Another reason for Moores’ success is “strong commitment to customer satisfaction.” From its inception, Moores has offered the same iron-clad guarantee. That is, “If for any reason you are not satisfied with any Moores purchase, simply bring it back for a full refund or exchange.” Because of its commitment to quality, the company is able to stand confidently behind everything it sells.

Grand opening of Moores' 70th store (Mississauga, Ontario). With Mayor Hazel McCallion (centre) are the store staff and owners Ron and Gary Prosserman to her right and third from her left respectively. Third brother Brian Prosserman is absent from photo.

But success for Moores means more. It means service such as tailors on the premises offering while-you-wait hemming. It means selection, with the widest range of sizes possible, from extra-short to extra-tall with every size in between including oversizes 50-54. It means fashion. And it means being Canadian. In fact over 90% of Moores clothing is made in Canada, in company-affiliated factories. “Golden Brand Clothing,” the manufacturer associated with Moores, employs well over 700 people. Together they can proudly encourage customers, “When you think Canadian, think Moores.”

The company is people-oriented and attributes a large part of its growth and success to its employees. Of course Moores never forgets to credit the impor-tance of the customers, realizing that without them, Moores could never be in the enviable position it is in today.

Moores have built a successful business out of giving the customer what he wants—everyday low prices, fine quality, great selection, superior service and a guarantee he or she can trust. Moores The Suit People intend to stay true to this concept while adapting to the changing needs of customers; they intend to continue to grow and prosper for generations to come.