Your privacy online
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This information applies to persons who visit our website, use the website to contact Statistics Canada for additional information, or purchase data products or services online.
If you wish to learn about how Statistics Canada protects your privacy when you participate in a survey, please visit When you give information in a Statistics Canada survey. |
Our commitment to your privacy
The protection of your privacy and security while using Statistics Canada’s website is very important to us. Statistics Canada is both legally and institutionally bound to ensure that the information you provide to us is fully protected as required under the federal Privacy Act.
Visiting the website
When you visit our website, you reveal no personal information. However, in order to improve our online services, we routinely record a limited amount of anonymous information about users’ visits to help us
- pinpoint the most popular areas of our website;
- ascertain the types of browsers and operating systems being used to access our website so that we can ensure that the website meets these browsers’ specifications; and
- track from which websites users came to www.statcan.ca so that we can evaluate the links to our website.
If you contact Statistics Canada by e-mail, the personal and contact information you provide is used only for responding to your request. Statistics Canada does not store or use your contact information for any other purpose.
Ordering and subscribing online to Statistics Canada products and services
You can order and subscribe to numerous products and services via our website. When you do this, you are usually required to provide contact information, such as your name and address, and financial information such as a credit card number.
We use contact information only to support your client relationship with us. In other words, we use it for invoicing you or informing you about new products, or to invite you to join market research activities. If you do not wish to be contacted for promotional or market research purposes, please write to us at infostats@statcan.ca .
Statistics Canada stores your information for seven years and then destroys it. While the information is in Statistics Canada’s keeping, it is completely confidential. Statistics Canada will not sell, distribute, trade or transfer client information to other government departments, businesses, institutions, organizations or individuals outside Statistics Canada for commercial or any other purposes, unless required by law.
Statistics Canada's e-commerce partner
Statistics Canada has contracted Teranet, an e-commerce provider, to process credit card payments made online. Teranet uses encryption technology to ensure that your order is processed in a secure environment. Teranet does not provide your credit card number to Statistics Canada.
Does Statistics Canada use cookies?
Statistics Canada’s website does not generally use persistent cookies, but may do so if a particular application requires them. In such cases, users will be clearly informed that persistent cookies have been enabled. Persistent cookies are stored for a length of time on your hard drive but do not divulge any personal information.
Statistics Canada’s website may use session cookies to allow it to respond to your database queries or to monitor website traffic, for example. Session cookies are temporary and are erased when you close your browser.
Links to other websites
Links to other websites are provided solely for the convenience of Statistics Canada’s website users. However, Statistics Canada is not responsible for the information found through these links. When you click on these links, you will leave the Statistics Canada website. Legislation and policies governing Government of Canada websites, including official language and privacy requirements, may not apply beyond this point.
How to contact us
If you have any questions or comments about this privacy statement, or wish to update or obtain a copy of your contact information, or prefer to be removed from our client list, please contact us at:
E-mail: infostats@statcan.ca
Telephone (Canada and the United States):1 800 236-1136
Fax: 1 877 287-4369
TDD: 1 800 363-7629
Mail: Statistics Canada
Statistical Reference Centre (National Capital Region)
R.H. Coats Building, Lobby
Holland Avenue
Ottawa, Ontario
K1A 0T6 Canada
If you are not satisfied that we have responded adequately to your privacy concerns, you may contact the Office of the Privacy Commissioner by calling 1 800 282-1376 or via the Internet at www.privcom.gc.ca | 
