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Contact Us
Features
Report Illegal Activities
Border Watch
If you have information about suspicious cross-border activity, contact the CBSA using our Border Watch toll-free telephone line.Wanted by the CBSA
Help us locate individuals "Wanted by the CBSA."Criminal Investigations
Report suspected cases of evasion, smuggling, fraud and other offences against laws enforced by the CBSA.Frequently Requested Other Government Departments
The CBSA works with a variety of partners and stakeholders to fulfill our mandate. For more information on the programs and services they provide, contact:
We appreciate that your time is valuable and want to ensure you get the information you're looking for.
We invite you to visit the A-Z index where you will find links to specific information on many of the topics that concern you and to the Frequently Asked Questions page where many of your questions may have already been addressed.
General Enquiries
- By Telephone: Border Information Service
- By Email: Contact@cbsa.gc.ca
Due to the unprotected nature of the Internet, only general enquiries can be answered through this service, other enquiries are best addressed in person, over the telephone or by mail.
Emails containing personal information or information dealing with specific personal or business cases, attachments, offensive language, requests to process a change of address or requests to forward e-mails on your behalf, will not be processed. We will address your questions and concerns as quickly as possible.
- In person: List of CBSA Offices
- By mail:
Canada Border Services Agency
Ottawa ON
Canada
K1A 0L8
It is important to identify the CBSA program or service.
Agency Contacts
- Compliments, Comments and Complaints
We want to hear your Compliments, Comments and Complaints because your feedback helps us to review and improve our services. - Disagreements, reviews and appeals
If you or your organization disagree(s) with an assessment or a decision the CBSA has made, please refer to our appeals section for more information. - Access to Information and Privacy (ATIP)
Note that, for privacy reasons, personal information about third parties is not disclosed to anyone without prior written authorization from the parties in question. For more information concerning this, and how to request information under the Access to Information Act or the Privacy Act, please visit our ATIP section. - Media Enquiries
For media relations contacts, including both national and regional spokespersons, refer to our Media Room. - Small and Medium-sized Enterprise Centre
If you are an importer or exporter, we invite you to visit the Small and Medium-sized Enterprise Centre where valuable resources and tools on these processes are located. - Government of Canada Employee Directory
The Government Electronic Directory Services (GEDS) provides a directory of federal public servants for all regions across Canada.
