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National Import Service Centre

As part of its commitment to improving service for clients, the Canadian Food Inspection Agency (CFIA), in cooperation with the Canada Border Services Agency (CBSA), operates the National Import Service Centre (NISC).

What is the CFIA National Import Service Centre?

The National Import Service Centre processes import request documentation / data sent by the importing community across Canada. Staff review the information and return the decision electronically to the CBSA, which then relays it to the client or the broker/importer.

In addition, NISC staff handle telephone inquiries regarding import requirements for all commodities regulated by the CFIA and, when necessary, coordinate inspections for import shipments.

How may clients contact the National Import Service Centre?

National Import Service Centre
7:00 a.m. to 03:00 a.m. (Eastern Time)
Telephone and EDI: 1-800-835-4486 (Canada or U.S.A.)
1-905-795-7834 (local calls and all other countries)
Facsimile: 1-905-795-9658