Information Sheet: Monitoring and Assessment Diagnostic Grid

"Making your Organization Bilingual"
Monitoring and assessment at time of statement
Date:
Assessment of progress
Date:

Support obtained from:

• Members of language minority communities
• Executives/managers
• Employees/unions

Member services:

• Telephone answered in both languages
• Bilingual automated telephone messages
• Visitors greeted in both languages
• Correspondence in recipient’s language of choice

Organization:

• Official statement of bilingual status
• Measures and guidelines adopted in both official languages
• Bilingualism promoted within the organization
• Positions designated bilingual as appropriate

Documents available in French and English:

• Publications and brochures
• Newsletters
• Press releases
• Documents posted on the Web
• Annual reports

Language training available to employees:

On the job and at other work-related activities:

• Clear indication in reception area that English and French are used (magazines, newspapers, brochures, documents, etc.)
• Bilingual signage in plain view
• Bilingual employees identified by badges (particularly at events and conferences)