Exhibit 4.8.2.a. Clarity of TV Contracts - text version

This horizontal bar graph shows the proportion of people who find their TV contracts clear and easy to understand, find it unclear and difficult to understand, don’t have a contract or who have never read their agreement.  The 1107 respondents who subscribe to a TV service in the 2019 survey answered as follows:

• Find it clear and easy to understand (5, 6 or 7), 54%
• Find it unclear and difficult to understand (1, 2 or 3), 23%
• Do not have a contract, 4%
• Never read their agreement, 2%

The 1096 respondents who subscribe to a TV service in the 2018 survey answered as follows:

• Find it clear and easy to understand (5, 6 or 7), 57%
• Find it unclear and difficult to understand (1, 2 or 3), 23%
• Do not have a contract, 2%
• Never read their agreement, 2%