Satisfaction by Service Channel

Graphic rating level of satisfaction: 5 being very satisfied to 1 being very dissatisfied

Office visit: 5=68 percent, 4=21 percent, 3=8 percent, 2=2 percent and 1=2 percent, Percent rating 4 or 5=89 percent
Specialized Call Centres: 5=54 percent, 4=28 percent, 3=12 percent, 2=4 percent and 1=3 percent, Percent rating 4 or 5=82 percent
Online: 5=47 percent, 4=32 percent, 3=13 percent, 2=4 percent and 1=3 percent, Percent rating 4 or 5=79 percent