Table of Contents

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Table of Contents

Contributing Authors

Foreword
Dominique Abrioux

Introduction
Terry Anderson & Fathi Elloumi

Part 1 • Role and Function of Theory in Online Education Development and Delivery

1 Foundations of Educational Theory for Online Learning
Mohamed Ally

2 Toward a Theory of Online Learning
Terry Anderson

3 Value Chain Analysis: A Strategic Approach to Online Learning
Fathi Elloumi

Part 2 • Infrastructure and Support for Content Development

4 Developing an Infrastructure for Online Learning
Alan Davis

5 Technologies of Online Learning (e-Learning)
Rory McGreal & Michael Elliott

6 Media Characteristics and Online Learning Technology
Patrick J. Fahy

Part 3 • Design and Development of Online Courses

7 The Development of Online Courses
Dean Caplan

8 Developing Team Skills and Accomplishing Team Projects Online
Deborah C. Hurst & Janice Thomas

9 Copyright Issues in Online Courses: A Moment in Time
Lori-Ann Claerhout

10 Value Added—The Editor in Design and Development
of Online Courses
Jan Thiessen & Vince Ambrock

Part 4 • Delivery, Quality Control, and Student Support
of Online Courses

11 Teaching in an Online Learning Context
Terry Anderson

12 Call Centers in Distance Education
Andrew Woudstra, Colleen Huber, & Kerri Michalczuk

13 Supporting Asynchronous Discussions among Online Learners
Joram Ngwenya, David Annand & Eric Wang

14 Library Support for Online Learners: e-Resources, e-Services,
and the Human Factors
Kay Johnson, Houda Trabelsi, & Tony Tin

15 Supporting the Online Learner
Judith A. Hughes

16 The Quality Dilemma in Online Education
Nancy K. Parker

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