Protection within the Communication System
Public Opinion Research

Quantitative Research Report

Prepared for the Canadian Radio-Television and Telecommunications Commission (CRTC)

POR #: POR 045-14
Contract Number: 82082-150021/001/CY
Contract Award Date: March 2, 2015
Report Date: March 31, 2015

Ce rapport est aussi disponible en français.

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Executive Summary

Harris/Decima is pleased to present this report to the Canadian Radio-Television and Telecommunications Commission (CRTC) highlighting the findings from the “Protection within the Communication System” research study.

As set out in the CRTC’s Report on Plans and Priorities (RPP) for 2014-15, the CRTC’s strategic outcome is to ensure that Canadians have access to a world class communication system. The programs supporting this strategic outcome include: "Canadian Content Creation," "Connection to the Communication System" and "Protection Within the Communication System." These programs form the three pillars of the CRTC: create, connect and protect.

In order to report on its performance against the Protect pillar, the CRTC needed reliable data on the "Percentage of Canadians who consider that the CRTC is taking measures to enhance their safety and protection in the communication system" (the performance indicator).

Surveys were conducted with the general Canadian population, targeting adults, 18 years of age and over, across Canada between March 12th and March 16th, 2015 (in English and French) using our telephone omnibus study. The sample was a probability sample and as such can be extrapolated to the Canadian population with a margin of error of +/-3.1%, 19 times out of 20.

The key findings based on the survey results are presented below.

Mandate and Role of Protection of the CRTC

CRTC Performance (unaided)

CRTC Performance (aided)

Additional Analysis

Research Firm: Harris/Decima Inc.
Contract Number: 82082-150021/001/CY
Contract Award Date: March 2, 2015
Contract Value: $6,394.66 (Incl. taxes)

Signature of Danielle Armengaud

Danielle Armengaud, Research Director
Harris/Decima Inc.