This figure titled “Reasons for Limited Internet Use” contains two horizontal bar graphs. For both the representative and open surveys, they show the breakdown of answers to the question, “What are the main reasons that you have limited your use of Internet services?” The first bar graph deals with the respondents’ main reason for limited Internet use, and the second bar graph deals with the respondents’ other reasons for limited Internet use. In the representative survey 412 respondents who limited their use of home Internet, indicated their main limitation. 206 indicated additional limitations. They answered as follows:
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Cost, 36% (main reason) and 28% (other reasons)
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Capacity constraints, 30% (main reason) and 45% (other reasons)
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Confidentiality, security or privacy concerns, 6% (main reason) and 34% (other reasons)
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No need/ no interest/ not useful/ not enough time, 8% (main reason) and 27% (other reasons)
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Multiple users drawing on the service at the same time, 4% (main reason) and 41% (other reasons)
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Limited access to a device, 2% (main reason) and 32% (other reasons)
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Lack of skills or training/ Internet or computer too difficult, 2% (main reason) and 24% (other reasons)
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Disability, 1% (main reason) and 21% (other reasons)
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Other, 8% (main reason) and 15% (other reasons)
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Don’t know/ No response, 3% (main reason) and 3% (other reasons)
In the open survey 16,290 respondents who limited their use of home Internet indicated their main limitation. 8,654 indicated additional limitations answered. They answered as follows:
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Cost, 28% (main reason) and 49% (other reasons)
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Capacity constraints, 54% (main reason) and 36% (other reasons)
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Confidentiality, security or privacy concerns, 3% (main reason) and 20% (other reasons)
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No need/ no interest/ not useful/ not enough time, 1% (main reason) and 10% (other reasons)
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Multiple users drawing on the service at the same time, 8% (main reason) and 37% (other reasons)
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Limited access to a device, 2% (main reason) and 15% (other reasons)
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Lack of skills or training/ Internet or computer too difficult, 0% (main reason) and 8% (other reasons)
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Disability, 1% (main reason) and 8% (other reasons)
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Other, 2% (main reason) and 6% (other reasons)
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Don’t know/ No response, 1% (main reason) and 1% (other reasons)
Source: CRTC Broadband Survey, 2016
