Clarity of Contract Language - text version

This horizontal stacked bar graph is titled “Clarity of Contract Language.” It shows the proportions of people who find their wireless contract clear and easy to understand, unclear and difficult to understand, or neither. The 925 respondents in the 2016 survey answered as follows:

• Clear and easy to understand (7-5), 66%
• Neither (4), 12%
• Unclear and difficult to understand (3-1), 14%
• No contract/Never read/DK/Refused, 7%

The 1005 respondents in the 2015 survey answered as follows:

• Clear and easy to understand (7-5), 68%
• Neither (4), 9%
• Unclear and difficult to understand (3-1), 15%
• No contract/Never read/DK/Refused, 8%

The 1016 respondents in the 2014 survey answered as follows:

• Clear and easy to understand (7-5), 66%
• Neither (4), 11%
• Unclear and difficult to understand (3-1), 16%
• No contract/Never read/DK/Refused, 7%