There are two horizontal bar graphs on this figure titled “Changing Wireless Service Providers”. The first graph shows the proportions of people who have changed wireless service providers in the past two years. The 925 respondents in the 2016 survey answered as follows:
- Yes, 18%
- No, 82%
- Don’t know/Refused, 0%
The 1005 respondents in the 2015 survey answered as follows:
- Yes, 18%
- No, 82%
- Don’t know/Refused, 1%
The 1016 respondents in the 2014 survey answered as follows:
- Yes, 18%
- No, 82%
- Don’t know/Refused, 1%
The second graph shows the reasons why people switched their service provider. The 146 respondents who switched providers in the 2016 survey answered as follows:
- Other, 12%
- Poor customer service/not helpful, 0%
- Personal situation changed, 0%
- Poor network coverage, 0%
- Too expensive, 0%
- Wanted all services on one bill, 2%
- Your contract had ended, 3%
- Moved/changed locations, 3%
- Poor signal/reception, 4%
- Needed a new phone/to upgrade phone , 9%
- No longer satisfied with your service provider, 25%
- Offered a better deal with a different provider, 55%
The 165 respondents who switched providers in the 2015 survey answered as follows:
- Other, 7%
- Poor customer service/not helpful, 1%
- Personal situation changed, 2%
- Poor network coverage, 3%
- Too expensive, 13%
- Wanted all services on one bill, 1%
- Your contract had ended, 2%
- Moved/changed locations, 11%
- Poor signal/reception, 3%
- Needed a new phone/to upgrade phone , 10%
- No longer satisfied with your service provider, 33%
- Offered a better deal with a different provider, 42%
The 172 respondents who switched providers in the 2014 survey answered as follows:
- Other, 3%
- Poor customer service/not helpful, 4%
- Personal situation changed, 4%
- Poor network coverage, 6%
- Too expensive, 11%
- Wanted all services on one bill, 1%
- Your contract had ended, 4%
- Moved/changed locations, 2%
- Poor signal/reception, 4%
- Needed a new phone/to upgrade phone , 14%
- No longer satisfied with your service provider, 30%
- Offered a better deal with a different provider, 38%