Changes to Contract without Notification or Consent - text version

There are two horizontal bar graphs on this figure titled “Changes to Contract without Notification or Consent”. The first graph shows the proportions of people who would be upset if their service provider changed certain elements of their contract without their consent. The 925 respondents in the 2016 survey answered as follows:

• Don't know/Refused, 8%
• Unlocking fees, 1%
• Anything/everything/all of the above, 3%
• Price, 3%
• Voice calling, 13%
• Text messaging , 16%
• Commitment period or contract length, 14%
• Roaming fees within Canada or internationally, 14%
• Data plan, 27%

The 1005 respondents in the 2015 survey answered as follows:

• Don't know/Refused, 12%
• Unlocking fees, 1%
• Anything/everything/all of the above, 2%
• Price, 4%
• Voice calling, 12%
• Text messaging , 15%
• Commitment period or contract length, 15%
• Roaming fees within Canada or internationally, 18%
• Data plan, 19%

The second graph shows the proportions of people who would be upset if the price was changed on their contract without their consent and the specific main issue surrounding this change in price. The 32 respondents in the 2016 survey answered as follows:

• Price (general), 26%
• Price of text messaging , 0%
• Price of another element, 8%
• Price of data plan, 16%
• Price of voice calling, 9%

The 22 respondents in the 2015 survey answered as follows:

• Price (general), 58%
• Price of text messaging , 5%
• Price of another element, 6%
• Price of data plan, 8%
• Price of voice calling, 23%