There are two horizontal bar graphs on this figure titled “Experiencing Bill Shock”. The first graph shows the proportions of people who have experience bill shock. The 925 respondents in the 2016 survey answered as follows:
- Yes, 24%
- No, 75%
- Don’t know/Refused, 1%
The 1005 respondents in the 2015 survey answered as follows:
- Yes, 29%
- No, 69%
- Don’t know/Refused, 1%
The 1016 respondents in the 2014 survey answered as follows:
- Yes, 28%
- No, 71%
- Don’t know/Refused, 1%
The second graph shows proportions of people who chose certain main reasons why they experienced bill shock. The 208 respondents who have experience bill shock in the 2016 survey answered as follows:
- Don't know/Refused, 5%
- Other, 4%
- I was not given the plan I was promised, 8%
- Texting charges, 0%
- Calls/minutes exceeded the limit, 5%
- High prices/too expensive, 3%
- Lack of explanations of bill/contract, 0%
- Unexpected set-up fee or service charge, 4%
- Additional / unexpected fees, 7%
- Roaming charges - within Canada, 6%
- Long distance charges, 8%
- Billing issues/errors/mistakes, 12%
- Roaming charges – International, 16%
- Unexplained airtime / data usage, 10%
- Greater than expected data usage, 38%
The 289 respondents who have experience bill shock in the 2015 survey answered as follows:
- Don't know/Refused, 6%
- Other, 5%
- I was not given the plan I was promised, 2%
- Texting charges, 2%
- Calls/minutes exceeded the limit, 3%
- High prices/too expensive, 3%
- Lack of explanations of bill/contract, 3%
- Unexpected set-up fee or service charge, 5%
- Additional / unexpected fees, 6%
- Roaming charges - within Canada, 7%
- Long distance charges, 12%
- Billing issues/errors/mistakes, 12%
- Roaming charges – International, 14%
- Unexplained airtime / data usage, 17%
- Greater than expected data usage, 30%
The 282 respondents who have experience bill shock in the 2014 survey answered as follows:
- Don't know/Refused, 7%
- Other, 3%
- I was not given the plan I was promised, 4%
- Texting charges, 2%
- Calls/minutes exceeded the limit, 5%
- High prices/too expensive, 2%
- Lack of explanations of bill/contract, 0%
- Unexpected set-up fee or service charge, 4%
- Additional / unexpected fees, 10%
- Roaming charges - within Canada, 10%
- Long distance charges, 6%
- Billing issues/errors/mistakes, 4%
- Roaming charges – International, 21%
- Unexplained airtime / data usage, 12%
- Greater than expected data usage, 24%