Complaints about Wireless Services - text version

There are two horizontal bar graphs on this figure titled “Complaints about Wireless Services”. The first graph shows the proportions of people who have made a complaint about their wireless services in the past 12 months. The 925 respondents in the 2016 survey answered as follows:

• Yes, 21%
• No, 78%

The 1005 respondents in the 2015 survey answered as follows:

• Yes, 23%
• No, 77%

The 1016 respondents in the 2014 survey answered as follows:

• Yes, 26%
• No, 74%

The second graph shows proportions of people who complained to their wireless service provider or somewhere else. The 179 respondents who have made a complaint in the 2016 survey answered as follows:

• Your Wireless Service Provider, 97%
• Other, 4%
• Don’t know/Refused, 0%

The 222 respondents who have made a complaint in the 2015 survey answered as follows:

• Your Wireless Service Provider, 93%
• Other, 5%
• Don’t know/Refused, 2%

The 258 respondents who have made a complaint in the 2014 survey answered as follows:

• Your Wireless Service Provider, 95%
• Other, 4%
• Don’t know/Refused, 1%