Complaints about Wireless Services by Service Type - text version

This horizontal bar graph is titled “Complaints about Wireless Services by Service Type.” It shows the proportions of people who have made a complaint about their wireless services by the type of service they have. The 925 respondents in the 2016 survey answered as follows:

• Total, 21%
• Family plan, 27%
• Individual plan, 19%
• Monthly, 21%
• Prepaid, 21%
• Employee purchase plan, 14%
• Voice service, 21%
• Text service, 22%
• Data plan, 24%

The 1005 respondents in the 2015 survey answered as follows:

• Total, 23%
• Family plan, 33%
• Individual plan, 20%
• Monthly, 25%
• Prepaid, 10%
• Employee purchase plan, 16%
• Voice service, 24%
• Text service, 24%
• Data plan, 28%