Bar chart for question 9: Events Causing the Consideration to Switch Service Providers — text version

• Every time I got a bill that was higher than usual: 45%
• Every time my service did not work as expected: 44%
• Every time I got a bill: 38%
• There was a different reason every time I considered switching: 17%
• It was the end of my contract: 10%
• Other: 10%

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