Bar chart for question 14: Barriers to Switch Providers — text version

• Too much trouble to switch providers: 44%
• Competitor plans were too expensive: 25%
• Too expensive to switch (setup costs): 23%
• Competitor plans did not meet my needs: 20%
• Provider matched the offer or offered something better: 19%
• Nothing in my area/Not enough competition in my area: 15%
• Didn’t like the contract terms or the commitment required: 11%
• I am on a contract: 7%
• I did not understand the offer or the promotion: 5%
• A friend, family member or coworker advised against it: 5%
• Read something online against it: 5%
• Other: 2%

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