Bar chart for question 26: Barriers to Switch Providers — text version

• Too much trouble to switch providers: 31%
• Too expensive to switch (setup costs): 27%
• Provider matched or improved the offer: 21%
• Competitor plans did not meet my needs: 17%
• Didn’t like the contract terms: 16%
• Competitor plans were too expensive: 16%
• I am on a contract: 14%
• Nothing in my area/Not enough competition: 12%
• A friend, family member or coworker advised against it: 7%
• I did not understand the offer or the promotion: 5%
• Read something online against it: 2%
• Other: 7%

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