Bar chart for question 38: Barriers to Switch Providers — text version

• Too much trouble to switch providers: 31%
• Provider matched or offered something better: 21%
• Too expensive to switch (setup costs): 19%
• Competitor plans were too expensive: 16%
• I am on a contract: 16%
• Nothing in my area/Not enough competition: 14%
• Didn’t like the contract terms: 11%
• A friend, family member or coworker advised against it: 10%
• Competitor plans did not meet my needs: 7%
• I did not understand the offer or the promotion: 6%
• Read something online against it: 3%
• Other: 7%

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